Trusted Agent profile
★★★★★
834 reviews across 2 platforms
3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB
Charles Church's Kent office at 3 Dumbrell Drive is rated 4.2 out of 5 across 834 reviews on two platforms, including 13 Google reviews rated 4.2.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
Excellent, helpful and friendly service from start to finish.
Hi Christine.Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Mia
5/5
Trustpilotpolite
polite, efficiency service
This is great feedback, thank you!Best wishes, Zoe
5/5
TrustpilotVery helpful and efficient staff in…
Very helpful and efficient staff in show office
Hi Rosalind, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
2/5
TrustpilotIt’s true what they say
It’s true what they say , once your moved in no one cares about any problems you may have from broken appliances to incorrect fittings to shoddy brickwork , the list goes on and on and literally no one cares ; priority building new houses as fast as they can, BEWARE before you invest in Charles church
5/5
TrustpilotFriendly and explained in details while…
Friendly and explained in details while home demonstration.
We are pleased that the team have been friendly and professional. We wish you all the best in your new home.Best wishes,Eva
5/5
TrustpilotGreat salesman very quick process very…
Great salesman very quick process very efficient
Hi Loren, Thank you very much for your great review! Best wishes,Kat
5/5
TrustpilotExcellent service
Friendly and efficient. The communication was excellent and everything was organised.
Dear Georgina, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team at Mulberry Grange.Best wishes, Ada
5/5
TrustpilotExtremely helpful at all stages from…
Extremely helpful at all stages from initial reservation to final completion.
Hi Donald,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Kat
5/5
TrustpilotIt’s great and fantastic
Excellent I really appreciate Thankyou
Hi, We always hope to receive this kind of feedback, thank you for sharing. Best wishes,Kat
1/5
TrustpilotVery poor buying process
Very poor buying process. Our reservation was abruptpy cancelled during the latter stages of the purchase, after significant outlay, after they failed to communicate between themselves (the site, their head office and their conveyancer) to update each other on progress made. An expensive experience and a crazy decision on their part.
5/5
TrustpilotMorley Park Plymouth
We are due to move in next week to Morley Park in Plymouth and so far I can not fault Kate in the sales office. She has gone out of her way to help us, even on her days off and annual leave. I can’t say it has been easy but Kate has definetly supported us.
4/5
TrustpilotToo Early for Accurate Evaluation.
So far my dealings with Charles Church have been positive. The sales executive has been very helpful and thorough. However, an accurate review can only be possible when the quality and finishing of my new home has been inspected after it has been built.
1/5
TrustpilotI regret the purchase
I regret the purchase. Poor quality build. No quality inspection done when I fed back to NHBC some one called me and asked the reason for the feed back. She gave me her contact details but there after never heard from the same person. I am still struggling to get things sorted out.
1/5
TrustpilotI moved into my home some years ago
I moved into my home some years ago, and I have to say the standard of workmanship is poor at best, we have had numerous issues that are still to be rectified, and the customer Service is none existent.Try another builder if I was you.
5/5
TrustpilotExcellent
Excellent service Excellent house very happy family.
Hi,Thank you so much for taking time to leave your review, we really appreciate it. We are pleased to hear you have had a positive experience.Best wishes,Kat
5/5
TrustpilotNew Build Property
From start to finish I have been thoroughly impressed with the service and care provided by Charles Church and the property was built / finished to a satisfying high standard. I would highly recommend them.
1/5
TrustpilotPoor customer service
On top of poor quality of build the customer service is poor. Reported water logging in garden due to drainage no one turned up till date.Turn around time and responses are poor. Don't care about you after the sales. Very stressful journey with the builder.
1/5
TrustpilotPoor drains work has flooded my garage
Poor drains work has flooded my garage. Local firm investigated with camera. They've covered up under ground work and no customer services. only an online "query" form. 3 weeks, no response. They have tens of sales lines, but no customer care.
1/5
TrustpilotWaiting for a reservation refund for…
Waiting for a reservation refund, for the last 1 month tried to call many different numbers no one knows what they are doing. When it comes to taking money they are very very quick
1/5
TrustpilotWorst decision ever made to buy from Charles church
Disgusting customer services.Worst ever director for Midlands, not approachable and never get any replies. Massive amount of cracks on rendered wall and never rectified.Worst brickworks. After sales is disgusting.
1/5
TrustpilotUnable to get an appointment to view…
Unable to get an appointment to view any properties, having requested an appointment on line. I received no responce, multiple telephone calls and messages left on the answerphone no responce, disgracefull company
5/5
TrustpilotPurchased a Charles church house in…
Purchased a Charles church house in September and hardly had any issues which is unusual for a new build! Such a great size with brilliant sized bedrooms compared to other new builds! X
5/5
TrustpilotRecently moved to a Charles Church…
Recently moved to a Charles Church property at Westvale Park. The developers have been brilliant, only a very few minor cosmetic snags which were resolved straight away. Would 100% recommend.
4/5
GoogleIt's OK access is fine for a building site
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's Kent office has 834 reviews across two platforms: 13 on Google, 821 on Trustpilot (across the whole business).
Charles Church Kent is rated 4.2 out of 5 across all 834 reviews, and 4.2 out of 5 on Google from 13 reviews.
Charles Church Kent, 3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB.
