Trusted Agent profile
★★★★★
834 reviews across 2 platforms
3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB
Charles Church's Kent office at 3 Dumbrell Drive is rated 4.2 out of 5 across 834 reviews on two platforms, including 13 Google reviews rated 4.2.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotReserving a plot
Information pack given, reserved plot after an informative run through of all plans. Wasn’t rushed and all questions answered
Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Harlands Park team.Best wishes, Zoe
5/5
TrustpilotGood service in sales office and site…
Good service in sales office and site manager follow up. Highly satisfy with our new house !
Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Mascalls Grange team.Best wishes, Zoe
5/5
TrustpilotAlways approachable and resourceful
Hello Minnu,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes,Emmy
5/5
TrustpilotAll our experiences with the staff of…
All our experiences with the staff of Charles Church have been most helpful and very friendly.Prompt replies to any questions .Thank=you to all.
Hi John,Thank you for leaving us your lovely review. We are glad that you were so well looked after by the team. We will pass on your comments as the team will be delighted.Best wishes,Eva
5/5
TrustpilotVery polite sales staff always keeping…
Very polite sales staff always keeping both myself and partner up to date with what was happening and always there to answer questions
Hi Clive,Thank you for taking the time to leave a review. We are really pleased that you were so well looked after by the team. We will be sure to pass on these comments as they will be thrilled.Best wishes,Eva
4/5
TrustpilotCourteous and helpful sales team
Courteous and helpful sales team. Communication always good. House quality good. Few snaggings but I think all new builds have these.
Hi Angela,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team. Wishing you many happy years in your new home.Best wishes,Mia
4/5
TrustpilotEdlingham
The house itself and the cul de sac is lovely; however some of the workmanship was very rushed spoiling some of the end result.
Hi Kel & Dan,Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes,Mia
5/5
TrustpilotFantastic service by the sales and site…
Fantastic service by the sales and site management team. From expressing an interest, placing deposit and completion. Clear transparent explanation of process and ongoing communication.
Dear Jill,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience, and we shall pass on your comments as they'll be delighted.May we wish you many happy and healthy years in your new home.Kind wishes,Lucy
5/5
Trustpilot7 Day inspection well on its way to…
7 Day inspection well on its way to completion, excellent on site service.
Dear Victor, This is great feedback - thank you! Wishing you many happy and healthy years in your new home. Best wishes, Ada
4/5
TrustpilotI can’t happy with the finishing
I can’t happy with the finishing. Overall not bad. Site staff and Office staff are very friendly and supportive. Thanks.
Hi Nishi, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Best wishes, Lily
5/5
TrustpilotExcellent service
Excellent service, better than expected, specially considering what the social media portrays. Keep up the good work, your ground team is fabulous, very efficient and courteous.
That's great to hear, Mr Anil. Sadly, social media doesn't always portray what we really do, which is put the customer at the heart of all that we do in order that their journey with us is problem free and pleasurable.I wish you many happy years in your new home.Kind regards, Sophie from Persimmon Homes
4/5
TrustpilotAll good so far
All staff including tradesmen have been great, so far a great experience
Hello Allan,Thank you very much for your great review! We shall pass on your kind words, the team will be delighted.Best wishes,Emmy
5/5
TrustpilotToday replacing faulty French doors…
Today replacing faulty French doors very good job by Windsor windows thanks ,
Hi Colin,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team.Best wishes,Kat
5/5
TrustpilotSupported from beginning to end once we…
Supported from beginning to end once we decided to part exchange.
Hi Eddie,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
5/5
TrustpilotMorley Park - Plymstock
This is the second house we have purchased through kate at the Morley Park development in plymstock. We have found the whole process easy and hassle free. We had a couple snags as is to be expected with any new build however these were rectified really quickly. We are so happy with our new house and wouldn't hesitate to recommend this development to any of our family and friends.
4/5
TrustpilotKept up to date with construction…
Kept up to date with construction progress with timely photos. Looking forwards to the actual viewing of the house.
Hi,Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotHelpful team
A very helpful team who have been keeping us up to date with the orogress of our build. Always available to help with the options.
Thank you for taking the time to share your lovely feedback.Best wishes, Sophie from Charles Church Homes
5/5
TrustpilotVery quick
Very quick, very smooth and helpful
Hi Kim,We always hope to receive this kind of feedback, thank you for sharing. Best wishes,Mia
5/5
TrustpilotGood sales journey
Good sales journey, good communication from site team, and regular updates from Craig. Overall very happy with my new home.Thanks Charles church.
Hi Rob,Thanks so much for your lovely review. I'd really like to pass on your comments to the team. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, would it be possible to confirm your full name, plot number and development please.Best wishes,Kat
1/5
TrustpilotAvoid!!
Avoid! Bathroom lights gone in a year. Rusting on radiators. Poor customer service and told miss information from their team. Impossible to speak to anyone in charge to get things resolved. You have to chase them. They won’t come back to you or acknowledge emails etc.
5/5
TrustpilotAbsolutely great experience!
5/5
TrustpilotBought my first house through Charles…
Bought my first house through Charles Church and I am happy with the process, it was smooth and hassle free.
Hello Jonathan,We always hope to receive this kind of feedback, thank you for sharing your experience with us. We hope you have many happy years in your new home.Best wishes,Emmy
1/5
TrustpilotAppalling Customer Service
After being on the waiting list for a property and phoning every month for about a year the property I wanted came available.Got a call and said I wanted to proceed.The next day I phoned to be told they had sold it to someone else. Spending what for me is a huge amount of money and dealing with staff who couldn’t care less
5/5
TrustpilotK&SE
Excellent customer service from the start. Nothing is too much trouble, really happy with experience so far.
Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Zoe
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's Kent office has 834 reviews across two platforms: 13 on Google, 821 on Trustpilot (across the whole business).
Charles Church Kent is rated 4.2 out of 5 across all 834 reviews, and 4.2 out of 5 on Google from 13 reviews.
Charles Church Kent, 3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB.
