Trusted Agent profile · Kent
★★★★★
834 reviews across 2 platforms
3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB
Charles Church's office in Kent, at 3 Dumbrell Drive, is rated 4.2 out of 5 across 834 reviews on two platforms, including 13 Google reviews rated 4.2.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotReservation Part…
The process so far has been really easy. The staff are always so helpful
Hi,Thank you for taking the time to share your experience with us. We are glad that you are being well looked after by the team.Best wishes,Eva
5/5
TrustpilotMascalls Grange
Moved into Mascalls Grange late in December 2020 and overall a brilliant house.as you would expect some snags needed sorting and so far all have been fixed. Site manager, Rob and assistant manager, Tom have been brilliant helping with enquiries and any rectifications. I have not hesitated once to contact site for assistant and not once have I been dissapointed.
5/5
Trustpilot10/10 experience with Charles Church
Recently bought an apartment from Charles Church. Very professional, quick with responses, friendly and understanding. Would definitely recommend!
Hi Taylor,We always hope to receive this kind of feedback, thank you for sharing. We shall pass on your comments to the team, they will be thrilled.Kind wishes,Lucy
4/5
TrustpilotQuite good
Overall the new build house has 4 stars quality.
Hello Yvonne,Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotHad a good experience with Charles…
Had a good experience with Charles Church. Good people, well organised, and engaged.And helpful at the end of the phone.
Hi Dean,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass on your feedback. We wish you many happy years in your new home.Best wishes,Kat
5/5
TrustpilotHelpful and professional staff
5/5
TrustpilotSo far, so good. 😊😊
Very helpful on site from Vanessa through the stages to date. Good advice throughout on ordering our extras. Patient and informative.
Dear Dennis,Thank you so much for your wonderful review, we shall make sure Vanessa gets to see this - she will be delighted.Good luck on the rest of your journey into your new home.Kind wishes,Lucy
5/5
TrustpilotVery professional in every respect.
Very professional in every respect. Explained all aspects of our choices clearly.
Thank you for sharing the start of your experience with Charles Church. Do keep in touch and let us know once you are in your new home.Best wishes, Zoe
4/5
TrustpilotNice communication and efficiency
Very nice communication between sales officers and CS officers! All of them work in high efficiency.
Hi,Thank you for your great review. We are pleased that you had a good experience with the team. We will pass on your kind comments to the team.Best wishes,Zara
2/5
TrustpilotGood house, awful aftercare
Good house, awful aftercare.Bought a house and was mostly happy. One issue with the landscaping has since become a complete headache since it seems policy to avoid helping customers with any issues that aren't minor. Bit of advice- refuse to part with your cash until you are absolutely happy with the house. Once they have your money they suddenly don't care about you at all.
5/5
Trustpilotthe staff so far have been very helpful…
the staff so far have been very helpful at the Garforth site in Leeds
Hi Christine,We are delighted with your review, and thank you for sharing this with us. It really means a lot to all of us!Kind wishes,Lucy
5/5
TrustpilotSales team were really helpful and…
Sales team were really helpful and friendly.
Hello Terry,We always hope to receive this kind of feedback, thank you for sharing. Please do keep in touch and let us know when you have moved into your new home.Best wishes,Emmy
5/5
TrustpilotBen at Regency Park gave us an…
Ben at Regency Park gave us an excellent service - what more can we sayThanks Ben from Phil and Jan
That's great news! Thanks for letting us know. We wish you many happy years in your new home.
4/5
TrustpilotLovely house & happy with it
Lovely house & happy with it A little inflexible on personal changes required to property
Hi Sarah, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Kat
5/5
TrustpilotGood so far
Good so far. Reserved property. A long way to go yet.
Hi Janet,Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
4/5
Trustpilotvery helpful
very helpful , give great guidance and advice . and are always happy to help
Hi Robyn,Thank you for taking the time to leave your review. We are glad to hear that you were well looked after by the team.Best wishes,Zara
5/5
TrustpilotI have found them to be very helpful…
I have found them to be very helpful and responsive to my queriesI highly recommend
Hi,Thank you for taking the time to leave us a positive review. We are delighted to hear that the team have been helpful and responsive, we will pass on these comments to the team.Best wishes,Eva
5/5
TrustpilotCHARLES CHURCH WOODBERRY HEIGHTS
We bought a home from Charles Church on their Woodberry Heights site. The support and help we have recieved during and after the purchase from the sales team and site manager has been amazing. If we had the money to do it all again we would not hesitate in buying another home with Charles Church. The home is beautiful and the finish exceptional.
5/5
TrustpilotStraight out of London
Moved into a new Charles Church home in Mascals Grange..the service since the start was great from the sales office to the on site team..we were especially pleased with Craig the senior site manager who ensured his team worked hard and had our property ready on time. Any issues and snags were dealt with promptly.
3/5
Trustpilot+ Nice houses BUT.....
+ Nice houses, lots of space, site managers can be helpful- People who built the houses have the attention to detail of a blind chimpanzee. Appallingly slapdash with no quality control. Expect the customer to do their quality control. Quite good at fixing the snags but shockingly bad at building the houses with any degree of care
4/5
TrustpilotThe Ridings
We brought a Charles Church house in The Ridings, Co Durham. Can’t speak highly enough about Sandy ( sales admin) who was on the ball at all times, helpful and very thorough. Love our house and any little snags were quickly sorted out by the team in Customer Care in Durham. Highly recommend the Charles Church team as professional and efficient. Thanks!!
5/5
TrustpilotSo far so good
So far so good . Purchase of new house went smoothly . Can’t wait to move in
Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Kind wishes,Lucy
1/5
TrustpilotVery poor quality of finish
Very poor quality of finish. I would not recommend to others to buy from this builder
I'm sorry to hear this, Hesham.I'm going to refer your review to our local team who can look into this for you.Kind regards, Sophie from Charles Church Homes
4/5
TrustpilotWarren Park Phase 3
Warren Park Phase 3 Bessacar, DoncasterHaving placed a deposit on a Hadleigh house based on sight plan only we are pleased with the help and support we have received so far from Nicola - Sales advisor. This is just the beginning of our exciting new home journey. Pat & Andrew.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's Kent office has 834 reviews across two platforms: 13 on Google, 821 on Trustpilot (across the whole business).
Charles Church Kent is rated 4.2 out of 5 across all 834 reviews, and 4.2 out of 5 on Google from 13 reviews.
Charles Church Kent, 3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB.
