1/5
TrustpilotThe Lancasters, Waterbeach
I'd give them zero stars if I could. Absolute disgrace the standard of the workmanship, customer service, everything. Do not buy a Persimmon / Charles Church home - end of.
Trusted Agent profile · Kent
Charles Church Kent reviews
★★★★★
834 reviews across 2 platforms
3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB
Charles Church's office in Kent, at 3 Dumbrell Drive, is rated 4.2 out of 5 across 834 reviews on two platforms, including 13 Google reviews rated 4.2.
Reviews
Every review we hold for the Kent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service and very friendly staff.
Rating only, no written review.
Agent replied · 4 June 2026
Thank you for your kind feedback. We are pleased to hear that you experienced great service and found our team to be friendly and helpful. Your comments are greatly appreciated and will be shared with the team. We hope you continue to enjoy your home and thank you for taking the time to leave a review. Lucy
5/5
TrustpilotSo far so good!
Kate in the sales office has been helpful from day one!We have not yet completed but should be in the coming weeks. All happy so far.
1/5
TrustpilotTrying to get answer back from charles…
Trying to get answer back from charles church is unbelievable. Being waiting for a month for a issue with drains. Still have heard nothing.
5/5
TrustpilotExcellent customer service attention to…
Excellent customer service attention to detail and great updates on builds
5/5
TrustpilotHelpful Staff
No issue. Helpful staff and really good service.
5/5
TrustpilotFrank was amazing
Frank was amazing!
Agent replied · 25 December 2025
Hello Louise, Thank you for leaving us your review. We would really like to share this with the correct team and would be grateful if you could respond to Trustpilots request for further information and provide your plot number and development. Best wishes, Ellie
1/5
TrustpilotUnfortunately I have one of their…
Unfortunately I have one of their houses. Premium price...inferior product. Think again before parting with your cash.
4/5
TrustpilotMe and me mum go here
Me and me mum go here. Excellent service of the priest.
1/5
TrustpilotThink these 5 star reviews may be bogus…
Think these 5 star reviews may be bogus call me cynical( employees)?
5/5
GoogleRating only, no written review.
5/5
TrustpilotVery good job.
Rating only, no written review.
Agent replied · 26 December 2024
Thank you Olaf, we shall pass on your comments to the team who will be thrilled.Holly
5/5
TrustpilotExcellent customer care
Constant feedback
Agent replied · 26 October 2024
Dear Emma,We are delighted with your review, thank you.Lucy
5/5
TrustpilotALL WENT AS PLANNED
Rating only, no written review.
Agent replied · 26 October 2024
Hi Kenneth, This is a great review, thank you.Best wishes,Kat
5/5
GoogleRating only, no written review.
5/5
TrustpilotGreat and helpful staff
Rating only, no written review.
Agent replied · 26 October 2024
Good afternoon, your review serves as a great motivation for us to continue delivering outstanding service to all our customers, thank you!Rose
4/5
TrustpilotExplained the purchasing process well
Rating only, no written review.
Agent replied · 26 October 2024
Good afternoon, Thank you taking the time to write your review, it's always lovely to hear from happy customers.Best wishes,Rose
5/5
TrustpilotSmooth process
Rating only, no written review.
Agent replied · 12 June 2024
Thanks so much John, we are thrilled to hear you are having a good experience.Holly
5/5
TrustpilotVery helpful
Agent replied · 12 June 2024
Hi Stephen, Thanks so much for your review.Best wishes,Kat
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
TrustpilotGood service
Agent replied · 12 June 2024
Thank you very much Andrew!
5/5
TrustpilotHelpful member of staff in the showroom.
Rating only, no written review.
Agent replied · 12 June 2024
Hello Christine,This is great feedback - thank you so much!Best wishes,Emmy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charles Church Kent
How many reviews does Charles Church Kent have?
Charles Church's Kent office has 834 reviews across two platforms: 13 on Google, 821 on Trustpilot (across the whole business).
What is Charles Church Kent's rating?
Charles Church Kent is rated 4.2 out of 5 across all 834 reviews, and 4.2 out of 5 on Google from 13 reviews.
Where is Charles Church's Kent office?
Charles Church Kent, 3 Dumbrell Drive, Paddock Wood, Kent, TN12 6NB.
