Bovis Homes Kent reviews

★★★★★ 1/5

Trustpilot

Bovis homes customer care let’s you…Down

Bovis homes customer care let’s you down. They say there are there to support and appreciate your frustrations on getting snagging completed but not sure what three support is, no follow up calls, reply to emails, respond to text, call. Director of building contact me any problems well I’ve contacted 3 times and no response! Site are responsible for first 7 days but when 4 months later you are still trying to get things sorted it’s hard work. Oh not our responsibility need contact customer care. No it’s site Portal is introduced so you can input problems and monitor outcome and site and customer care can see but things get signed off as complete when they’ve never even attempted to do soAnother good one is, ‘will get back to you ‘ Well never say which day/month be even year soon Also to add to my poor experience - I have a contractor overstepping the Mark ! Yet I do not receive any form of an apology Is that how Bovis do business Bovis need to look after there customers to ensure things are finished to customer satisfaction Appreciate there job is building houses but What about the buyers whom are on there homes how do you get things done I’m rather disappointed and disillusioned also

Gill · 4 November 2019

★★★★★ 3/5

Trustpilot

On balance...not bad...but Bovis have a lot to answer for

So many negative reviews for a reason. Bovis Homes’ customer service, in my experience, is shocking. I bought a Bovis Home 2 years ago and am now out of my 2 year period where I can raise issues with Bovis. We are on the Estate in Selby, North Yorkshire.Overall, on balance, we are very happy with our home. We love it in fact. We would buy again...and we would buy from Bovis. I can’t speak for others, but our home appears to have been built well. When we moved in we got it independently snagged. There were hundreds of issues but my research prepared me for this. It’s not like a car made in a factory by robots and people using specific approaches. It’s a house built by many many people, some of which have good days and some who couldn’t give a monkeys! When you get a new build you have to be mentally prepared to deal with the service. There are pockets of good service. Directors at Bovis say the right things but rarely do the right thing...or if they do, it’s after many MANY months of chasing. It’s enough to boil your blood. But...and it’s a big BUT...if you take it in your stride, don’t give up and just get on with it, you can come out with a great home. Over the two years we had a couple of serious issues but they were sorted...after getting very serious with them and not taking no for an answer. You need to research your rights and do not be timid in shouting about them. We’ve had everything sorted and out house is still standing. And again we love our home. Our estate still needs finishing off. Bovis have packed up and gone but left the roads unfinished. The children’s park is an afterthought and not finished. I feel bad for the people who have to look at it every day. Bovis have a LONG way to go. However, I’ve rated them fairly. Yes there are some absolute muppets in top jobs but on the whole we have a great home. It’s a sorry state that we have to even put up with things like this. But that’s the state of new builds in Britain. I’ve friends who went to other house builders and suffered the same if not worse.

Sebastian · 28 October 2019

★★★★★ 1/5

Trustpilot

December is Bovis year end based on previous years the house will be rushed and of poor quality.

December is Bovis year end, this is when bovis complete most of their houses to achieve the numbers and profit for the stock exchange and share holders, more so than at any other time Bovis quality has in the past year's dropped in this period , as their only interest is getting the house to a point where it can be handed over what ever the issue that is left, this situation has been acknowledged by Bovis previously, which is easy to admit, but has ultimately left thousands of purchasers with years of upset and torment. I would advise that nobody accepts a house purchase at year end, it will be rushed and of poor quality based on all previous years, the sites will be muddy and with out street lighting, and of poor quality not the best result when you have committed your life to pay off the purchase. With the slow down of the housing market and the current uncertainty of the housing market, if you do not have to purchase now it may prove prudent to consider what may happen to house prices, from 2007 to 2009 the last down turn in the housing market, Bovis discounted their house prices by 45 percent, as a result individuals that had spent 400k on a house found their neighbours had paid a little over 200k for the same house less than 2 years later. The reviews that individuals have posted are correct and possibly some what reserved and indicate a small snap shot of the problems that trusting purchasers have been left by Bovis, Bovis will push hard for completions and promise that all aspects of the house will be completed in their entirety, which is not correct as purchasers have found to their detriment and once the house purchase has completed and Bovis staff have received their bonuses, bovis staff immediately go quiet when you raise any issues. For trusting year end purchasers you will find that your completion dates moved forwards to grab the money as soon as possible, therefore reducing the build quality as the house will be rushed, purchasers please be aware.

Rebecca · 22 September 2019

★★★★★ 1/5

Trustpilot

Misleading Communication and Poor Customer Service - A Disappointing Experience

I recently attempted to purchase a property with Bovis Homes On the Greenwell Park development in Garforth, Leeds and the experience was extremely disappointing from start to finish.Initially, we found a plot we really liked and were told part-exchange was an option, only to later be informed that it wasn't available due to our proximity to a railway station. The sales representative refused to tell me this over the phone and insisted on an in-person meeting, despite knowing I was working 70 miles away at the time. Communication was nearly non-existent outside of her Thursday to Saturday shifts, and none of the regional offices would answer their phones.Determined to move forward, we immediately put our house on the market and managed to sell it within 6 days, above the asking price. Despite proving our affordability multiple times, and after being repeatedly assured by Bovis that the property was ours, we were blindsided. Following the "Meet the Builder" meeting (where the builder couldn't answer any of my questions), we were told to pay the £1,000 reservation fee. However, when we logged into the portal, it was completely empty. After several unanswered emails and phone calls, we discovered that, on the very day we met with the builder, Bovis had quietly decided to place the house into their share portfolio, making it unavailable for sale.Bovis did offer us a different property of the same build, but the alternative plot was far less desirable. In the end, it felt like we dodged a bullet. While I understand that things can change, the complete lack of transparency, poor communication, and misleading assurances made this process unnecessarily stressful. For anyone considering buying from Bovis Homes, I urge you to thoroughly read reviews and be cautious. Our experience has left us with a deep sense of frustration and disappointment.

Simon · 8 November 2024

★★★★★ 1/5

Trustpilot

Fixed deductions from deposits that go against the Code they signed-up to.

I retreated from a purchase and Bovis are taking a fixed percentage from the deposit against the Consumer Code that they signed up to. The fixed deduction amount is 50% (£250 from a £500 deposit)The code that they signed-up to the Consumer Code for Home Builders that states: Deducting a fixed percentage or fixed amounts from the reservation fee is not acceptable; the developer should return the reservation fee less any reasonable costs that have been genuinely incurred in processing/holding the reservation. Effectively, the builder will need to be able to demonstrate that the costs are reasonable should the matter be referred to the independent dispute resolution service that is available under the Code.and yet Bovis says: “Bovis Homes strives to provide great customer service to its customers and deliver them a high quality home. We are proud of the homes we build and our high customer satisfaction results reflect this. The Consumer Code is a key part in providing our customers with a reassuring service as they buy from Bovis Homes and begin to live in their new home. We are a strong supporter of the Consumer Code and believe that it has been a significant contributor to the improving standards across the house building industry.” David Ritchie Chief Executive, Bovis Homes Group PLCAVOID

Bill · 30 July 2019

★★★★★ 1/5

Trustpilot

I have been living in a Bovis built…

I have been living in a Bovis built home that is about 4 years old. Instead of advertising as a "luxury" home it should have been marketed as "bare bone minimum required by law."I can think of about 5 things that are simply broken. Light, fixtures, appliances, ventilation, flooring, kitchen cabinet doors, toilet installed too close to heated towel rack. Other things are just the cheapest quality. Worst quality kitchen and tile...by that I mean cheapest. Kitchen cabinet doors are not soft close....I mean even Ikea does that. Cabinet doors are starting to delaminate near the bottoms for no reason. Counter top is cheap laminate.No Doorbell or porch light!!! Is this a self-build? A tiny patio, that will barely fit one outdoor recliner. I mean come...I few pavers are not that expensive. No electric garage door opener.Tile is the absolute cheapest. They just cut corners wherever possible and take advantage of new buyers. HIRE SOMEONE TO DO YOUR SNAGGING for you close on the home.

JAMISON · 14 July 2019

★★★★★ 1/5

Trustpilot

Absolutely terrible company

Absolutely terrible company, purchased my property December 2016 and still have many issues, not forgetting my living room was flooded from the ensuite, 16 window panes replaced due to all damaged, over 2 years to have a garden and official boundary. Walls linked to ceilings due to tape not plasterboard, 2 garage doors, replaced with arguments the cooker, hob, fridge and freezer due to the screws being rounded off paint missing and all joints rusting. No soundproofing in internal walls which had to have all walls cut out to install. Big gaps in almost every room over the thickness of a £1 coin. Not forgetting the amount of time with phonecalls, emails and I would not like to know how many appointments was not attended. Greg Fitzgerald is an absolute waste, I now have my local MP fighting my corner along with an independent home snag company 😡

Paul · 16 June 2019

★★★★★ 1/5

Trustpilot

Never again!

One star represents the Bovis experience most accurately for us. We are now 2 years and 5 months in and our list of snags have barely been addresses. A weekly call to the customer care department has only caused frustration with very little response in terms of actually getting any workmen round. We have always been polite in all communication, as we would expect back, but even this gets us nowhere. Internal sound insulation a major issue. Bouncing floors with everything rattling as we walk across rooms. Broken tiles on walls and floors of bathroom and en-suite. Badly fitted patio doors. Surely we should have been advised by our solicitor to withhold some money until everything has been completed? Well actually no as Bovis insist we use their recommended Solicitor!!! Never never again!

Catherine · 25 April 2019

★★★★★ 5/5

Trustpilot

Very friendly sales person

Very friendly sales person. Quality of service throughout the process was good.

Harry · 18 December 2025

★★★★★ 4/5

Trustpilot

So far so good with Bovis

3 months into our new home in Aston Brook and I am pleased to say that so far our experience with Bovis has been very positive.I was apprehensive about buying from Bovis after discovering all of the upsetting issues other buyers have experienced, but we were reassured by the sales team - Kelly, Denise and Laura and Graham (who were all wonderful and on hand to answer my many, many questions!) - that the site team are pulling out all the stops to make sure the development is to a high standard.The house was ready for when we requested it. There was an issue with the cleaning company and they didn't carry out work to standard for us getting the keys, but we were reassured that once we had finished moving in and completed laying our flooring, then the house would be given another deep clean to make up for being let down initially. I was happy with that as we made a bit of a mess, so what seemed disappointing initially, actually worked out very well.We hired a professional snagger to assess the property. I think he identified no more than 150, mainly minor, snags (which he said was average). He also commented that all in all it is a well built house and one of the better ones he has seen, which we obviously took a lot of comfort in.Neil, the assistant site manager, has been brilliant at sorting out all of the snags. He checked in with us frequently and all snags were completed before Christmas with minimal disruption.I really can't complain about our experience with Bovis. We have now been passed over to onsite customer care, so time will tell if we continue to receive a high standard of service should a problem arise.We love our new home, so thanks to all the team who have made our experience in buying our first home a happy and positive one.

Victoria · 23 January 2019

★★★★★ 4/5

Trustpilot

Follow up my enquiry fast and prudent

CHUNG · 15 September 2026

★★★★★ 1/5

Trustpilot

Harassing

I have never contacted and never given my details to Bovis Homes. I received many SMSs from them yesterday. After deleting, I still received SMSs four times per day. Only the salesmen of Pxxxxxxxx Homes and Gxxxxxx Homes know my telephone number and I am searching a new home recently. Gxxxxxx Homes has been my partner for three years. I believe Gxxxxxxx. My friends and my family have not received SMSs. Do you have the same experience as mine? If yes, you should write down a review and we will know what is happened.

Hokit · 12 October 2024

★★★★★ 1/5

Trustpilot

Another honest and truthful BAD review

We agree with every bad review on here. Bovis are not loyal to their customers but are disrespectful and solely look after their rich investors and CEO. We have been at the Moreteyne site for two years. For two winters the front of the house internally has been around 5 degrees Celsius and we had to bath our 7 month old baby in her bedroom at the back of the house due to the house bathroom being so cold. Bovis have washed their hands of the insulation issue even though thermal imaging shows clear cold spots due to the insufficient gaps in the insulation. Customer service is terrible, the manager and CEO are spineless the whole company requires a Government investigation by a select committee. Why is it fair to pay for a house not fit for purpose and company not fit to build Lego. By the way three major water leaks two of which we had to live in without flooring and plastering and painting work being done as Bovis refused to pay for alternative accommodation.

Chris · 20 May 2018

★★★★★ 5/5

Trustpilot

A Blessed Experience

Mr · 20 February 2026

★★★★★ 1/5

Trustpilot

Where to begin? Avoid and do your research thoroughly.

Where to begin? Avoid and do your research thoroughly. Probably like many others we assumed a new home from a large company like Bovis would be the dream as it was sold as. My brother had brought a new Taylor Wimpey home and had literally a handful of minor issues, so we were aware we would have some snags, but not the extend we had and nearly 18 months on still have. Reserving was easy - as you can imagine, because this involved Bovis taking some money off you. Recommended solicitor (Cunningtons) were a total waste of time and now way independent or had our interests at heart (I have reviewed them separately on Trust Pilot). Contract exchange delayed due to Bovis not registering the purchase on their systems, when we finally exchanged contracts the solicitors had the wrong date logged. We cam to pick our choices of tiles, carpets, kitchen etc and the sales rep scribbled them down on a piece of paper, we thought it odd at the time and we were not asked to sign anything - something which became a make or break situation in Dec 2016 when we should have completed. Bovis fitted the wrong kitchen and claimed we had chose those choices (something a subject access request confirmed as a lie as I got hold of our choices form - unsigned by us and Bovis). We should have completed 23/12/16. On 16/12/16 I attended a site visit to have multiple trades still in the house and the house not being ready - I was bribed £2k to complete, I refused and was offered another visit 21/12/16. Attended on 21/12/16 (2 days before legal completion). Still trades in house and my wife came this time to inform me that Bovis had fitted the wrong kitchen - I was offered £3k now to complete, we refused. We had an awful Christmas and New year because everything we had lined up and planned for our move had to go on hold and we were in a situation where Bovis were not willing to replace kitchen and were trying to force us to complete. After suffering anxiety, insomnia and high blood pressure, We ended up meeting the interim CEO early Jan to go over our journey after having no choice but to go to the media with our story - this helped a lot. We were sold the promise of change and fixes and we ended up completing early Feb 2017. 1 year later we still have issues and they are no longer cosmetic, they are structural or regulatory items - far too many to list here as the list goes on and on. We have had over 350 issues in the last 12 months and are not progressing our issues directly with senior mgmt. and a separate legal claim. DO YOUR RESEARCH ON THIS COMPANY. Join the Bovis Homes Victims Facebook group - nearly 2800 members! and this had doubled since Apr 2017 when the CEO came into post with more promise of change. There are still legacy customers with huge issues and new customers that have the same issues as the legacy customers. This customer only care about profit and keeping shareholders happy or returning customers such as Housing Associations as it is highly unlikely any customer would ever buy a Bovis Homes again - we wouldn't, we wouldn't even buy a new build again and this company are contributing to a poor image for the whole industry! Don't be fooled by the promise of NHBC cover either as they are clearly not independent and most of what you think or hope might be covered is not. If you are already a customer, complete a subject access request (SAR) for all of your personal data - it is enlightening.

Rob · 19 February 2018

★★★★★ 1/5

Trustpilot

Avoid at all costs. Could be the worst decision of your life.

My Bovis Home is full of a shocking number of defects and building regulation fails. These affect every corner of the building. There is something culturally rotten about a company that repeatedly builds in this careless, low quality way. The business model is minimal QA and leave the customer to fight to rectify faults. I have the common Bovis faults: creaking and cracking floors, poor brickwork, cold and draughty, no sound insulation, water logged garden, leaking guttering - literally tens of faults. The NHBC guarantee is also worthless as they've somehow got out of rectifying every fault I've told them about. They have just a 2 star rating from the HBF survey which is the lowest of any housebuilder. Read the reviews on here and look at the many media reports. A home is an important thing in your life and your biggest investment. Do not risk this by buying a Bovis Home.

Suzanne · 22 December 2017

★★★★★ 1/5

Trustpilot

We all know that Bovis Homes

We all know that Bovis Homes, along with other new build developers, are driven by a culture of deceit and lies, question is what are we armchair warriors going to do about it ? There were advanced plans for a big demo at Bovis HQ in Kent in 2016, but that action was pulled by the powers of Bovis Homes Victims Group who then declared that Bovis were the good guys who could be trusted to put things right.Yet I reconize names from that group who are posting on this site and are now telling us the truth about Bovis. Strange goings on !Back to what we are going to do about the situation we still find ourselves in despite all of our efforts to reason with both Bovis and the regulators.Truth is you can't reason with entrenched bad culture, that culture will only change when the shareholders feel the pinch in their pockets. How about all the new build sufferers getting together, Bovis Homes Victims Group members welcome, and demonstrate at Bovis HQ at shareholders meeting in the spring of 2018 ?

Joseph · 19 October 2017

★★★★★ 5/5

Trustpilot

We purchased our Bovis Home in 2022

We purchased our Bovis Home in 2022. It's a beautiful house with plenty of space, a perfect floor plan, and a dream kitchen. The garden is an ideal size, and the quality of the house is amazing. It stays warm during the winter months, and our utility bills are very low. Our family has lived here for almost two years and we couldn't be happier. Having experienced new builds from other builders, I can confidently say that Bovis is number one. If you're considering a new home, I highly recommend Bovis. I've received numerous compliments from guests about the quality and beauty of our home. P.S. These are my personal thoughts, and I wanted to share my positive experience with these builders. No one has asked me to write this review.

Marita · 21 August 2024

★★★★★ 1/5

Trustpilot

Our first home buy....horrible

Our first home buy....horrible. Quality is compromised in each and every corner of the building. No soundproofing, tiny tiny rooms, no space on hallways, landings etc. Built a 4 bedroom on the space of a 3 bed house. Literally not thought out house design. Snag list didn’t complete even after 20 months. Never ending issues, squeaky flooring, no finishing at all on the ceiling. Poor customer service...never ending lists...I can’t describe more. Never recommend Bovis.

Bobin · 3 October 2017

★★★★★ 3/5

Trustpilot

Please find below Mr Jago's response.

Please find below Mr Jago's response.In future would Bovis Vestry be kind enough to make it clear to anyone intending to buy a new house that nearby tenants may well have the right to treat what had appeared to be communal land as they chose ?Hi Gerald, The information I’ve been given regarding the area next to Flat 1 is as follows: The original planting scheme set out by the Builders/Landscapers does not need to be adhered to once the buildings are completed. The land owners (Southern Housing in this case) are free to do with the land as they see fit providing it keeps in line with local planning legislation. Going forward with this, I have asked my team to keep the weeds under control and have the area maintained on the fortnightly visits when required. If any landscaping/planting to the area is to be carried out, it is Southern Housings decision to do so and would be in consultation with our residents.Simon Jago Estate Services Manager

Gerald · 29 June 2024

★★★★★ 1/5

Trustpilot

Bovis installed a new LED street light…

Bovis installed a new LED street light next to my property and it is so bright that it is intrusive and shines into my property and into my house windows.I have been emailing them for over 6 months now and they have now said they can't do anything about it. The contact is customerservice.cotswolds...This is not "Customer Service" its a joke. Based on my experience, I will never buy a Bovis house ever again and actively influence people I know, not to.Shocking service...their rating on Trust pilot is well deserved.

Gavin · 12 June 2024

★★★★★ 1/5

Trustpilot

Stolen our money

They have not returned our £1000 deposit. We reserved a slot here but were then put off by so many online reviews about Bovis. We cancelled within the 14 day cooling off period and were pressured and called many times to try to change our mind they even tried to say we would only get half back which is illegal. We were eventually told it would back in our account with 5 to 7 working days this has been and gone. Each time I email to ask I get told thay have chased it up. Very quick to take our money and pressure us but so far not got our money back. Shame on you Bovis. I will update if and when we get our money back.

Adam · 25 May 2024

★★★★★ 1/5

Trustpilot

Do not buy Bovis Home!

Worst purchase ever made. It was supposed to be dream home instead it's daily nightmare!I have been with them back and forth about the noisy stairs. Today i've had a carpenter around and they said no amount of screws into stair thread and caulk will fix the issue. There are significant construction issues with the stairs and they can repair it properly but cannot guarantee cost will not match the cost of the new staircase! One of the most expensive item in an expensive home!Bovis customer service is useless, they cannot find the email trails and issues raised. I've been in the home for barely 5 years and i cannot say they have resolved any given issue properly once!Front door looked at million times and replaced once - well looks like need another replacing.Dealing with Bovis Homes it's a full time job and you are being conned.

Mag · 2 May 2024

★★★★★ 1/5

Trustpilot

One star too many

One star too many. Empty promises, lies, Lack of respect and contempt of customers lifestyle. Everything is at Bovis convenience and time. they will say anything to get the sale. Then have a free reign to lie, mislead and avoid customers. I am at a total loss how these people sleep at night. Its not rocket science, some of these fixes are minor, but they are arrogant and obstructive.

Susie · 12 February 2018