Bovis Homes Kent Ash reviews

★★★★★ 5/5

Trustpilot

We've purchased via bovis in…

We've purchased via bovis in Kidderminster, now I can only talk for myself and we're really pleased with our purchase, I've had a snagger in and they found 6 trivial mistakes, bovis foreman has put 2 of them right, that's just asking and before I put my 2 week snagging list in, they have taken my rubbish away and been really helpful, I can see all these poor reviews but in my experience bovis have been spot on , Rhys and Bob the forepeople on site have gone above and beyond and the sales girls Leslie, Yvonne and Carol superb, you always have problems with a new build but in my experience these people I've mentioned have been great

Lee · 27 October 2024

★★★★★ 5/5

Trustpilot

Very friendly sales person

Very friendly sales person. Quality of service throughout the process was good.

Harry · 18 December 2025

★★★★★ 4/5

Trustpilot

So far so good with Bovis

3 months into our new home in Aston Brook and I am pleased to say that so far our experience with Bovis has been very positive.I was apprehensive about buying from Bovis after discovering all of the upsetting issues other buyers have experienced, but we were reassured by the sales team - Kelly, Denise and Laura and Graham (who were all wonderful and on hand to answer my many, many questions!) - that the site team are pulling out all the stops to make sure the development is to a high standard.The house was ready for when we requested it. There was an issue with the cleaning company and they didn't carry out work to standard for us getting the keys, but we were reassured that once we had finished moving in and completed laying our flooring, then the house would be given another deep clean to make up for being let down initially. I was happy with that as we made a bit of a mess, so what seemed disappointing initially, actually worked out very well.We hired a professional snagger to assess the property. I think he identified no more than 150, mainly minor, snags (which he said was average). He also commented that all in all it is a well built house and one of the better ones he has seen, which we obviously took a lot of comfort in.Neil, the assistant site manager, has been brilliant at sorting out all of the snags. He checked in with us frequently and all snags were completed before Christmas with minimal disruption.I really can't complain about our experience with Bovis. We have now been passed over to onsite customer care, so time will tell if we continue to receive a high standard of service should a problem arise.We love our new home, so thanks to all the team who have made our experience in buying our first home a happy and positive one.

Victoria · 23 January 2019

★★★★★ 1/5

Trustpilot

Harassing

I have never contacted and never given my details to Bovis Homes. I received many SMSs from them yesterday. After deleting, I still received SMSs four times per day. Only the salesmen of Pxxxxxxxx Homes and Gxxxxxx Homes know my telephone number and I am searching a new home recently. Gxxxxxx Homes has been my partner for three years. I believe Gxxxxxxx. My friends and my family have not received SMSs. Do you have the same experience as mine? If yes, you should write down a review and we will know what is happened.

Hokit · 12 October 2024

★★★★★ 1/5

Trustpilot

Another honest and truthful BAD review

We agree with every bad review on here. Bovis are not loyal to their customers but are disrespectful and solely look after their rich investors and CEO. We have been at the Moreteyne site for two years. For two winters the front of the house internally has been around 5 degrees Celsius and we had to bath our 7 month old baby in her bedroom at the back of the house due to the house bathroom being so cold. Bovis have washed their hands of the insulation issue even though thermal imaging shows clear cold spots due to the insufficient gaps in the insulation. Customer service is terrible, the manager and CEO are spineless the whole company requires a Government investigation by a select committee. Why is it fair to pay for a house not fit for purpose and company not fit to build Lego. By the way three major water leaks two of which we had to live in without flooring and plastering and painting work being done as Bovis refused to pay for alternative accommodation.

Chris · 20 May 2018

★★★★★ 5/5

Trustpilot

A Blessed Experience

Mr · 20 February 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs. Could be the worst decision of your life.

My Bovis Home is full of a shocking number of defects and building regulation fails. These affect every corner of the building. There is something culturally rotten about a company that repeatedly builds in this careless, low quality way. The business model is minimal QA and leave the customer to fight to rectify faults. I have the common Bovis faults: creaking and cracking floors, poor brickwork, cold and draughty, no sound insulation, water logged garden, leaking guttering - literally tens of faults. The NHBC guarantee is also worthless as they've somehow got out of rectifying every fault I've told them about. They have just a 2 star rating from the HBF survey which is the lowest of any housebuilder. Read the reviews on here and look at the many media reports. A home is an important thing in your life and your biggest investment. Do not risk this by buying a Bovis Home.

Suzanne · 22 December 2017

★★★★★ 1/5

Trustpilot

We all know that Bovis Homes

We all know that Bovis Homes, along with other new build developers, are driven by a culture of deceit and lies, question is what are we armchair warriors going to do about it ? There were advanced plans for a big demo at Bovis HQ in Kent in 2016, but that action was pulled by the powers of Bovis Homes Victims Group who then declared that Bovis were the good guys who could be trusted to put things right.Yet I reconize names from that group who are posting on this site and are now telling us the truth about Bovis. Strange goings on !Back to what we are going to do about the situation we still find ourselves in despite all of our efforts to reason with both Bovis and the regulators.Truth is you can't reason with entrenched bad culture, that culture will only change when the shareholders feel the pinch in their pockets. How about all the new build sufferers getting together, Bovis Homes Victims Group members welcome, and demonstrate at Bovis HQ at shareholders meeting in the spring of 2018 ?

Joseph · 19 October 2017

★★★★★ 5/5

Trustpilot

We purchased our Bovis Home in 2022

We purchased our Bovis Home in 2022. It's a beautiful house with plenty of space, a perfect floor plan, and a dream kitchen. The garden is an ideal size, and the quality of the house is amazing. It stays warm during the winter months, and our utility bills are very low. Our family has lived here for almost two years and we couldn't be happier. Having experienced new builds from other builders, I can confidently say that Bovis is number one. If you're considering a new home, I highly recommend Bovis. I've received numerous compliments from guests about the quality and beauty of our home. P.S. These are my personal thoughts, and I wanted to share my positive experience with these builders. No one has asked me to write this review.

Marita · 21 August 2024

★★★★★ 1/5

Trustpilot

Do not purchase a property from Bovis Twigworth Gloucester Gloucester

Do not purchase a property from Bovis Homes or Vistry Group.We've been trying to get an issue fixed since January 2023 related to grasscrete and they constantly delay and deflect. They don't read our emails as everytime we need to remind and explain the issues with the senior authority again and again. They deserve Zero stars. No heating and hot water for more than 20 days when they handed over the keys keys during severe winter in November and December 2023.And their Customer Service is worst.

.Siva · 17 August 2024

★★★★★ 1/5

Trustpilot

Our first home buy....horrible

Our first home buy....horrible. Quality is compromised in each and every corner of the building. No soundproofing, tiny tiny rooms, no space on hallways, landings etc. Built a 4 bedroom on the space of a 3 bed house. Literally not thought out house design. Snag list didn’t complete even after 20 months. Never ending issues, squeaky flooring, no finishing at all on the ceiling. Poor customer service...never ending lists...I can’t describe more. Never recommend Bovis.

Bobin · 3 October 2017

★★★★★ 3/5

Trustpilot

Please find below Mr Jago's response.

Please find below Mr Jago's response.In future would Bovis Vestry be kind enough to make it clear to anyone intending to buy a new house that nearby tenants may well have the right to treat what had appeared to be communal land as they chose ?Hi Gerald, The information I’ve been given regarding the area next to Flat 1 is as follows: The original planting scheme set out by the Builders/Landscapers does not need to be adhered to once the buildings are completed. The land owners (Southern Housing in this case) are free to do with the land as they see fit providing it keeps in line with local planning legislation. Going forward with this, I have asked my team to keep the weeds under control and have the area maintained on the fortnightly visits when required. If any landscaping/planting to the area is to be carried out, it is Southern Housings decision to do so and would be in consultation with our residents.Simon Jago Estate Services Manager

Gerald · 29 June 2024

★★★★★ 1/5

Trustpilot

Bovis installed a new LED street light…

Bovis installed a new LED street light next to my property and it is so bright that it is intrusive and shines into my property and into my house windows.I have been emailing them for over 6 months now and they have now said they can't do anything about it. The contact is customerservice.cotswolds...This is not "Customer Service" its a joke. Based on my experience, I will never buy a Bovis house ever again and actively influence people I know, not to.Shocking service...their rating on Trust pilot is well deserved.

Gavin · 12 June 2024

★★★★★ 1/5

Trustpilot

Stolen our money

They have not returned our £1000 deposit. We reserved a slot here but were then put off by so many online reviews about Bovis. We cancelled within the 14 day cooling off period and were pressured and called many times to try to change our mind they even tried to say we would only get half back which is illegal. We were eventually told it would back in our account with 5 to 7 working days this has been and gone. Each time I email to ask I get told thay have chased it up. Very quick to take our money and pressure us but so far not got our money back. Shame on you Bovis. I will update if and when we get our money back.

Adam · 25 May 2024

★★★★★ 1/5

Trustpilot

Do not buy Bovis Home!

Worst purchase ever made. It was supposed to be dream home instead it's daily nightmare!I have been with them back and forth about the noisy stairs. Today i've had a carpenter around and they said no amount of screws into stair thread and caulk will fix the issue. There are significant construction issues with the stairs and they can repair it properly but cannot guarantee cost will not match the cost of the new staircase! One of the most expensive item in an expensive home!Bovis customer service is useless, they cannot find the email trails and issues raised. I've been in the home for barely 5 years and i cannot say they have resolved any given issue properly once!Front door looked at million times and replaced once - well looks like need another replacing.Dealing with Bovis Homes it's a full time job and you are being conned.

Mag · 2 May 2024

★★★★★ 1/5

Trustpilot

Bovis Homes- Stalbridge, Dorset

Wow a near miss. Having read all the negative reviews, a company that changed its name and no designated email for complaints. This says it all. We were interested in a plot at the location, but despite several visits, Bovis sold the last six 4 bed plots to a housing association. I pity the people who have bought on the open market.End of accounting year in June for Bovis andwanted to get rid of units. They forgot to take down the sales signs!Having read all the negative reviews - Bovis have actually done other people a favour.Sales staff did not even know this and they were the people site! Clueless say no more . Do not buy from Bovis

Chris · 29 April 2024

★★★★★ 1/5

Trustpilot

One star too many

One star too many. Empty promises, lies, Lack of respect and contempt of customers lifestyle. Everything is at Bovis convenience and time. they will say anything to get the sale. Then have a free reign to lie, mislead and avoid customers. I am at a total loss how these people sleep at night. Its not rocket science, some of these fixes are minor, but they are arrogant and obstructive.

Susie · 12 February 2018

★★★★★ 1/5

Trustpilot

If I could give 0 stars then I would

If I could give 0 stars then I would. Whatever you do, do not buy a house from this company if you want any form of straight forward house buying process. The company are pathetic. They are that bad that they have come off social media. I can only assume that is because of the level of complaints that they would have received!We have been on one of their Linden sites for 2 years now and are still having problems with them.

Gareth · 11 March 2024

★★★★★ 5/5

Trustpilot

5* to Bovis at Judith Gardens!!

5* to Bovis at Judith Gardens!!! The sales team as well as the site team are amazing, going above and beyond in everything possible. They literally couldn't do anything more to help. Amazing process from start to finish! Big shout out to Joel, Helen, Stuart and Elaine - thank you for helping us with our dream home.

Rachel · 10 November 2021

★★★★★ 1/5

Trustpilot

Cowboys

There not selling their homes cause their cowboys, the entire company is the shambles, from houses, to gardens to roads, to attitudes, to the shi**iest of customer service their all deffo in sync with their not giving a hoot attitude, reuin your personal propertie I.e cars ect with the diabolical roads they balls up and have to rip up near enough on a daily basis the local council won't even adopt the roads yet as they're in a sorry state, houses are not much better either. Best advice is avoid avoid avoid. These also go by the name of linden homes. countryside homes, and countryside partnership.I've put today's date however this has been ongoing since november 2021 and is still ongoing their utterly vulger.

David · 5 February 2024

★★★★★ 5/5

Trustpilot

Firstly I like to thank all the care…

Firstly I like to thank all the care you given me in buying my house,which I looking forward to move in.

Monica · 18 February 2026

★★★★★ 1/5

Trustpilot

Terrible customer service seems they…

Terrible customer service seems they don’t get there hands dirty when there are complaints about poor workmanship my driveway floods it was installed with no drainage told me the driveway has been installed with In tolerance tarmac is cracking around manhole cover in the process of taking them to court been quoted an average of £4K to replace a driveway they told me to contact NHBC ? Bovis wake up you are liable for your poor workmanship

Annabelle · 6 March 2024

★★★★★ 1/5

Trustpilot

A truly disgusting company to deal…

A truly disgusting company to deal with. All this company can do is to either ignore you or lie to you. Everything is sub standard and fitted by unskilled labour. So far they have built a roof with no insulation, walls with no insulation, windows and doors not to standard. Ground levels too high, the list is endless. Avoid avoid avoid

Happy · 6 March 2020

★★★★★ 5/5

Trustpilot

Quality house,not 3 stories,staff very…

Quality house,not 3 stories,staff very helpful

Ray · 5 June 2026