How many reviews does Benham and Reeves Kensington have?

Benham and Reeves's Kensington office has 515 reviews across two platforms: 78 on Google, 437 on Trustpilot (across the whole business).

What is Benham and Reeves Kensington's rating?

Benham and Reeves Kensington is rated 4.5 out of 5 across all 515 reviews, and 4.7 out of 5 on Google from 78 reviews.

Where is Benham and Reeves's Kensington office?

Benham and Reeves Kensington, 5 Thackeray Street, Kensington, W8 5ET.

Trusted Agent profile · Kensington

Benham and Reeves Kensington reviews

4.5

★★★★★ Excellent

515 reviews across 2 platforms

5 Thackeray Street, Kensington, W8 5ET

Part of Benham and Reeves, see every office.

Benham and Reeves's office in Kensington, at 5 Thackeray Street, is rated 4.5 out of 5 across 515 reviews on two platforms, including 78 Google reviews rated 4.7.

4.7 / 5

Reviews on Google

This office

437

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Kensington office, from every platform, shown as written. First names only.

5/5

Trustpilot

our experience with Krystal Richards / Benhams in letting our flats in Royal Mint Street

Krystal Richards tends to respond quickly and politely to any issues that come before us. She gives me a fair assessment of market conditions and will try to achieve the best possible rental rate for our 6 flats.

C · 9 March 2023

Agent replied · 21 February 2024

Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R

1/5

Trustpilot

Dreadful experience throughout and…

Dreadful experience throughout and after tenancy. I had never heard of this agency and I should have done some research. Avoid from tenant side

Eddie · 2 March 2024

Agent replied · 6 March 2024

Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R

5/5

Trustpilot

very efficient and all the staffs are…

very efficient and all the staffs are great

Michael · 3 December 2024

Agent replied · 23 December 2024

Hi Michael, many thanks for sharing a five star rating here, we are glad you are finding the service efficient. Thank you for your custom.- Ruth, B&R

5/5

Trustpilot

Another successful letting with Benham…

Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.

Cornel · 5 May 2023

Agent replied · 21 February 2024

Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R

5/5

Trustpilot

Excellent Service

The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.

Sheriffofnothingham · 13 May 2024

Agent replied · 19 June 2024

Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R

5/5

Trustpilot

I am very happy with Benham&Reevs

I am very happy with Benham&Reevs, especially because of Caroline, who is the best agent ever and Thuraya, who prepared documentation and completed the whole procedure very smoothly. Thank you ladies! Very nice to cooperate with you!

Tetiana · 17 March 2023

Agent replied · 21 February 2024

Hi Tetiana, thanks very much for your lovely feedback about our Kensington lettings team who are pleased to know you've had such a great experience with us. We wish you well.- Emily, B&R

4/5

Trustpilot

Di was helpful and professional

Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!

Rolcalling · 20 February 2023

Agent replied · 21 February 2024

Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R

5/5

Trustpilot

I have had a good experience with B&R

I have had a good experience with B&R. They are really efficient and quick! I had to move in quicker than I expected and they were really helpful with that! Define recommended.

Mohammed · 23 June 2023

Agent replied · 21 February 2024

Thanks Mohammed, we're glad you had such a great experience letting with us. - Emily, B&R

5/5

Trustpilot

Thank you Welsey and Yuan

Thank you Welsey and Yuan, you are really professional and helpful.

Cathy · 25 October 2023

5/5

Trustpilot

High recommend to anyone who wants to let out their property

My letting agent was Jomar and he was very helpful throughout the whole process. I would highly recommend B&H to anyone who wants to let out their property.

Caroline · 22 September 2023

Agent replied · 21 February 2024

Hi Caroline, great to hear we met your service expectations as a landlord, thank you for sharing a five star rating here. We value your custom.- Emily, B&R

5/5

Trustpilot

Great service.Reponses are always quick…

Great service.Reponses are always quick and clear.Very helpful.

Frank · 16 October 2024

Agent replied · 25 October 2024

Hi Mr Lou, many thanks for your wonderfully positive feedback about our service, we are very pleased to hear we are responsive, helpful and clear. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R

5/5

Google

Very welcoming and friendly admin team, extremely helpful during the process of securing a flat. It's clear they hold themselves to a high standard and do their very best for their clients. Highly recommend!

Kate · 29 March 2023

Agent replied · 22 February 2024

Hi Kate, thank you very much for sharing a five star rating here, we are very happy to hear you've found our Kensington lettings service to be of a high standard, the branch staff are all very happy to see this and appreciate this. - David M, B&R

5/5

Trustpilot

I had a good experience with B&R

I had a good experience with B&R. Things got dealt with promptly. Particularly good was Tom in the Beaufort Park office. He got things done and always seemed to have the next task taken care of before I’d even had a chance to speak to him. Recommended. Paul P

Paul · 19 February 2021

Agent replied · 21 February 2024

Thank you Paul, we really appreciate you taking the time to provide a review and to hear you had such a positive experience. We're glad we met your service expectations and hope to continue our working relationship whenever you want to buy or sell a London property.best regards, Emily Taylor, B&R

5/5

Trustpilot

Services especially response and…

Services especially response and turnaround time is excellent! Services are almost personalized and well tailored!Working with Kayleigh (Marla) is absolutely awesome; extremely pleasant and responsive; excellent agent!

Joseph · 15 September 2023

Agent replied · 21 February 2024

Hi Joseph, its great to hear you we are an excellent agent. Kayleigh and the property management team are very pleased to hear this. We appreciate seeing this feedback here. - Emily, B&R

5/5

Trustpilot

Good service ever experienced before

Good service ever experienced before. Thanks to my property manager Tamae!

Kaihong · 6 August 2024

Agent replied · 24 August 2024

Thank you very much for your kind feedback here for Tamae in our property management team, it is warmly appreciated.- Emily, B&R

5/5

Trustpilot

Exemplary Service

I've dealt with Benham & Reeves for a number of years now and have always received exemplary service. I especially appreciate being kept in the loop with regards to the changes in the property market, and rely on their regular newsletters to keep me abreast of developments. Keep doing what you're doing!

Emma · 29 November 2019

Agent replied · 21 February 2024

Thanks Emma, really kind of you to give such great feedback. We are pleased to hear you like our newsletters and that you find them informative, that's great. Many thanks, Emily, B&R

5/5

Trustpilot

B&R and Wesley always respond to my…

B&R and Wesley always respond to my questions promptly. They are very efficient and professional. Thank you B&R.

Helen · 9 March 2024

Agent replied · 15 March 2024

Thank you Helen, we're very happy to hear you have found the service prompt and professional from Wesley in our lettings team. We appreciate you sharing your feedback and five star rating here. - Emily, B&R

5/5

Trustpilot

Veronica,Francesca Sapiano,Adrian Ciot,KyleMathews, Sarah

Mr. Kyle Mathew and all the members in team are very supportive with timely responses and constructive action on times.Thanks for all the support given and in future in advance.

AMUTHA · 20 April 2023

Agent replied · 21 February 2024

Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R

5/5

Trustpilot

Great service from Benhams

Great from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties. Thanks for Nick Hubbard

Zibo · 4 September 2023

Agent replied · 21 February 2024

Hi Zibo, its great to hear you've had such a great service experience with Nick and our Ealing lettings team. We appreciate this feedback and five star rating, thank you.- David M, B&R

5/5

Trustpilot

All those experieces are totally well.

All those experieces are totally well.thanks for asking.

野风 · 14 August 2024

Agent replied · 24 August 2024

Hi, thanks very much for your feedback here, we're glad the service provision is going well for you. We appreciate your custom.- Emily, B&R

4/5

Trustpilot

Professional and helpful …

Benham and Reeves have been been my letting agents since 2020 . I have found both my past and present agents professional and very helpful. Would reccomend

Tina · 23 June 2023

Agent replied · 21 February 2024

Thanks Tina, we are pleased to hear the lettings service is working well for you as a landlord, we value your custom. - Emily, B&R

5/5

Trustpilot

I'm a tenant in a B&R managed property

I'm a tenant in a B&R managed property. Any problems I have had are always resolved by my property manager Kayleigh swiftly, effectively and courteously.

Paul · 17 July 2023

Agent replied · 21 February 2024

Hi Paul, thank you for sharing your positive feedback and five star rating here. Kayleigh and the management team are pleased to hear you are happy with the service, this is great to hear.- Emily, B&R

5/5

Trustpilot

They help to manage the apartment until…

They help to manage the apartment until now.Quick response to any inquiry and very helpful all the times.

浩 · 27 May 2025

5/5

Trustpilot

I was unable to make contact with an…

I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.

Brian · 14 July 2023

Agent replied · 21 February 2024

Thanks for your lovely review Brian. Abbas is an experienced member of the team and we're pleased to hear you have benefiited from his persuasive skills! - Emily, B&R

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