Trusted Agent profile · Kensington and Chelsea
★★★★★
1,067 reviews across 2 platforms
141 Ladbroke Grove, North Kensington, W10 6HJ, Kensington and Chelsea, W10 6HJ
Winkworth's office in Kensington and Chelsea, at 141 Ladbroke Grove, is rated 4.0 out of 5 across 1,067 reviews on two platforms, including 184 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience with Arina at Winkworth North Kensington from the viewing stage right through to completion. She was easy to deal with, kept things clear and honest, and made the whole process feel straightforward. She kept us updated, explained things when needed, and made sure everything kept moving. Would definitely recommend her.
5/5
Trustpilotexceptional
I would like to thank James for his outstanding help and support during the process of purchasing the property. I can't be more thankful to James and his exceptional professionalism, he went above and beyond to make the entire process as smooth as possible. I would like to give my highest recommendation.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotTerrific sales team - Lady and Sean are brilliant
Terrific sales team. Lady was flexible and accommodating when we wanted to arrange property viewings, and her knowledge of the local area is second to none. Sean was proactive and helpful and really worked hard to move our purchase towards a swift completion. Five star service, would definitely recommend.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotThe Winkworth team in Kensal Rise
The Winkworth team in Kensal Rise is exceptional. Thorough, caring, professional, and relentless in finding our ideal home.By far the best team we came across and that was reflected in the quality and choice of the houses they had access to, clearly, they are trusted by many.
We're happy to see that you had a 5-Star experience at Kensal Rise! Thanks for sharing.
5/5
TrustpilotWinkworth is the agent you need
Kerry and Sarah were so helpful and made our process seamless. They were very understanding during obstacles and always found a way around it. They are also very proactive and the nicest agents I have ever met. The team are very responsive. They made our overall experience easy and lovely. I couldn’t thank them enough
5/5
TrustpilotGreat experience
Aaron brings his many years of exerience to bear in an offering which a parachutist would characterise as 'good all the way'
Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. If you can please let us know which office you dealt with I can pass on your lovely review.
5/5
TrustpilotBrilliant letting agent team
Every dealing I have had with Winkworth Kensal Rise has been superb. They are an incredibly charming and efficient team, always on hand for any queries. They are knowledgeable about the market and have always found great tenants really quickly. Wouldn't ever use anyone else.
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing!
1/5
TrustpilotThe worst agency .
The worst agency .. I had a viewing yesterday and I went to see the flat with my wife and my 6 months old babe ,and my agent Lewis Impleton , probably he hasn’t so happy with that , he tried to avoid answer my question, very poor customers skills , he wasn’t even showing me the house , not talking at all .. probably you could see he was not interested to rent the flat to me from the first moment .. after that i told him I was happy to rent the flat and I have everything had they need .. while allAnswer was been answered next day was asking me again the same question by email . .. his email very unprofessional, he was like writing to a friend .. never mind after all that , not answering to me for 2 days , I had to email him again and after the reply of him was that the flat it’s been gone .. that all , didn’t even ask me if he can show me some other properties that are still on the market..
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotPlease avoid them. Reclaiming our deposit has become a lengthy and arduous process
Unfortunately, our experience with Winkworth has been so disappointing that I must give a 1-star rating, though I wish there was an option for zero stars. They have repeatedly made false statements to unfairly extract money from tenant. Even damage noted in their own move-in inventory report from last year is now being used against us to justify charges. It's disheartening to witness their prioritization of profit over fairness. When confronted, they suggest disputing through "my deposit scheme," only to further inflate fees. Our cleaning fee surged from £140 to £336, and apart from maintenance fees were hiked for pre-existing damages. Despite returning the property in better condition, we were still charged professional cleaning fees for mold, dust, and dirt present upon move-in. They even colluded with their inventory company to exploit situations for financial gain, leaving us speechless. Additionally, we graciously accommodated potential tenant viewings three times in 10 days, only to have our privacy violated as individuals freely took photos and rifled through our belongings without consent. This experience has left us profoundly disappointed and hesitant to engage with Winkworth in the future.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotGreat team!
Aaron, Shaun and the team at Winkworth worked to hard to find our family the perfect short term rental solution. They were responsive, helpful and genuinely cared about meeting our needs. Thanks team for making what could have been a very stressful time, as smooth and easy as possible!
1/5
TrustpilotWorst Ever
My experience with Winkworth was a masterclass in chaos and incompetence. A real circus is even better them. Not only did they turn a blind eye to broken properties, but they also seemed to have a PhD in denial and deception. They don't even have the decency to possess basic moral standards. I bet Winkworth does not care their branding or reputation, basic thing for a business. Their idea of 'professional cleaning' was a joke - the place was dirtier than a pigsty, with mold, spiders the size of small cars, and no sign of any supposed cleaning crew. And don't even get me started on their response time - it's like they only sprang into action when I threatened to pack my bags.During checkout, they pulled out all the stops with their wild accusations, conveniently forgetting that the damages were already there when I moved in. But oh no, let's blame the tenant instead!And as if dealing with Winkworth wasn't enough, their partner in crime, ACT Property, was just as useless. It's like they were in cahoots, caring more about squeezing every penny out of me than addressing my legitimate concerns.Privacy? What privacy? They had no qualms about waltzing into my home uninvited, rearranging things like they owned the place. And to top it all off, they even decided to whip up a meal in my kitchen without so much as a 'by your leave.' They took away my letters too.Getting my deposit back was a whole saga, thanks to their fault-finding frenzy. But hey, at least I've inadvertently become their biggest promoter in my community (whatsapp, X, facebook, signal, neighbours) about Winkworth. The way word spreads, it's like a snowball effect! I am so excited!
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleFantastic service from Jason de Souza and the team. He was very knowledgable on the area and the lettings market and rented my property smoothly and quickly. I would highly recommend winkworth North Kensington. Thank you!
Thank you so Much Paneschia , We love a good review on our service and yours certainly brought a smile to our face. Jason
5/5
TrustpilotSelling made easier
Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotI have just re let my apartment
I have just re let my apartment through the Kensal Rise Office who have been managing my property for 2 years. Aaron and his team were fantastic and managed a turnaround in record time resulting no loss of rental revenues. The process was extremely efficient and very re assuring. They went above and beyond my expectations. Totally recommend.
Afternoon Alison. Thank you so much for sharing your positive experience with Winkworth Kensal Rise. All of the Winkworth offices are independently owned and operated and Aaron and his team are truly dedicated to providing the best service possible for their clients. It is excellent news that you felt they exceeded your expectations and are delighted that you would recommend Aaron and his team to other potential clients. Wishing you all the success with your property moving forward. Kind regards Winkworth Client Services
5/5
TrustpilotGreat experience with Winkworth
We rented an apartment though Winkworth last month and the process could have not been any better. From coordinating the viewing to signing the contract and moving in, Aaron and his team have gone above and beyond. Would definitely recommend them if you are planning to rent/ buy around the area.
5/5
GoogleThe team at Winkworth were first class. I spoke with 4 local agents before deciding on Winkworth and Jason and his team exceeded my expectations. They were responsive, considerate of my needs, achieved for me an excellent result on my rental property and were generally great to deal with. Very happy to recommend them.PositiveProfessionalism
Thank you for the lovely Review Peter. It was an absolute pleasure working with you and helping you rent your lovely property out. Lettings team North Kensington
5/5
TrustpilotAs a landlord of two properties I have…
As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotExcellent experience
We are extremely grateful for the patience, professionalism and persistence that Nicola, Alex and the team showed during our sale. Their collaborative approach, sound advice and prompt responsiveness was central to us being able to conclude the process successfully. Highly recommend Winkworth’s services.
5/5
GoogleWe used Winkworth as our sole agents for letting out our house for the first time. Jason was really helpful & always on hand to explain the process and support where we needed.
Thank you so much for the kind words Harry . It was an absolute pleasure.Regards Jason
5/5
GoogleThank you to Kiren and Blaine at Winkworth North Kensington for selling me my dream home. Blaine was very helpful and professional at the viewing and Kiren patiently made sure my purchase went through successfully despite many hurdles including national lockdown! Would highly recommend this team for buying or selling your property.PositiveResponsiveness, Professionalism
Its been an absolute pleasure helping you purchase your dream home , we would do it again in a flash. Do pop in when you can for a cup of team once restrictions ease. Kiren ,Blaine and the team at North Kensington
5/5
GoogleI was looking for a flat to rent around NottingHill last month and found one through North Kensington Winkworth very quickly. Not only the agency has very lovely accommodations listed, but Louise was also very helpful and always available to answer my question. Totally recommend!
Thank you so much for the lovely review. You were both a delight to work with and I'm so happy to have helped you find your home. Louise
5/5
GoogleKiren was absolutely fantastic every step of the process. I had problems with inexperienced Conveyance person and she made sure everything went as smoothly as possible. Going above and beyond. Am now happily installed in my apartment.
1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
5/5
TrustpilotHighly Recommend!
As first-time landlords, we couldn’t have asked for a better experience with Winkworth. The whole team has been absolutely fantastic, friendly, knowledgeable, and always approachable. They’ve made the whole process smooth and stress-free, and are always happy to help, even by sharing contacts for trusted local tradesmen when needed. It’s been a pleasure working with them, and we feel in very safe hands. Highly recommend!
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