5/5
GoogleKiren was absolutely fantastic every step of the process. I had problems with inexperienced Conveyance person and she made sure everything went as smoothly as possible. Going above and beyond. Am now happily installed in my apartment.
Trusted Agent profile · Kensington and Chelsea
Winkworth North Kensington reviews in Kensington and Chelsea
★★★★★
1,069 reviews across 2 platforms
141 Ladbroke Grove, North Kensington, W10 6HJ, Kensington and Chelsea, W10 6HJ
Winkworth's office in Kensington and Chelsea, at 141 Ladbroke Grove, is rated 4.0 out of 5 across 1,069 reviews on two platforms, including 184 Google reviews rated 4.8.
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Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google1/5
GoogleREAD THIS REVIEW 100%TRUE Absolutely the worst estate agent's ever so quick to move you in and take payment(by the way very aggressively no more Mr nice guy once your offer is accepted) but then you realise there's issues with the property once you move in. I give it to them they sort out the really small issue you can live with right away but then you realise your 5 months in during winter might I also add that my wife suffers from Asmara and the flat we let was above two primary schools, a play centre and a football pitch so plenty of cars and pollution and still your unable to close your windows as they had been locked open before we moved in now luckily we had a 6months clause. When we handed in our notice they were confused to why we were leaving so I explained about the windows and let again I was apologise to and told this is unusual and they will get right on it asap even though we were leaving. Guess what a month later we moved out and they hadn't been sorted, but funny enough when I drove pass a week after we moved out the windows had been repaired(all evidence has been saved inc photos) now when we left we had the property professionally cleaned and the day we left the property was spotless and on that day they should have done an inspection instead it was done well over a week later so as you can imagine with the windows not closing there was some dust now they charged me for another clean up of the flat apparently now they sent me a couple of photos with dust on counter and slight sign the freezer had been left on even though it had been cleaned apparently it was dirty because it was left on but had they done the inspection when we left none of this would be there better yet had they have sorted the windows out me and my wife would have still had a home. The icing on the cake is we still haven't got our deposit back 7 months on. The new tenants name isn't Mohamed and the wife doesn't wear a head and magically the windows were fixed within a week of us leaving even though I complained numerous times and then they rip us off for the deposit. Stay away from this profit priority company.
Agent replied · 9 November 2024
Hi Mo, I’ve just seen your google review and I would like to speak to you about it please. Your review was incredibly unfair and to make accusations of Racism is completely uncalled for and reckless. I’m really surprised and disappointed that your default position is to insinuate that we are treating you badly because “your name is Mohamed, and your wife wears a head scarf”. Dolores is half Arabic , my colleague Kiren is Muslim, and our Director is Muslim. To imply that we are discriminating against you because of your religion or race is a horrible and unfair thing to do, this is simply not the case at all and to imply it is because of your deposit refund delay is not right nor is it helpful in an already complicated world where this happens far too much. Firstly , you were always very good tenant, and you were always accommodating to us when were visited the flat. We would not have rented the property to you if we did not think you would be a good tenant or if we judged you on your religion or race. The issue that has led to the delay in your deposit is that the inventory check out highlighted that the property had not been cleaned .This was a third party company that the landlord instructed on her behalf and has nothing not do with us . Now when a landlord makes a claim against a deposit , an email automatically gets sent to all tenants to confirm if they agree to it or not . I believe this was emailed to you in May 2022 and Dolores also followed up with an email to you which you did not respond to. As a result it sits with the TDS till the tenant responds . The whole point of the tenancy deposit scheme is that its completely impartial and regulated by someone other than the agent and landlord. Does that make sense ? Lastly, the window was an issue then and remains an issue now . It has still not been fixed or replaced because the window company, which is based abroad or this particular window , is for a number of reasons very difficult to get hold of and the only company that can manufacture the handles /windows for this development . I appreciate the deposit process is frustrating, but it is completely out of our control until you do your part of the refund process , which is to respond to the email that the TDS (tenancy deposit scheme), we cannot do that for you. I also accept and appreciate the window was frustrating, but once again , this was completely out of our control and still is to be honest. Number 8 Bartholomew is not the only flat in the development with issues sourcing window replacements and parts, this much I know. I urge you to remove your negative google review .In a world which is already complicated, throwing the religion or race card around to get a reaction when you and I both know it has nothing to with that … its simply irresponsible and reckless.
5/5
GoogleBoth my wife and I are delighted by the experience we had with Kiren and Winkworth. She is not only incredibly knowledgeable and professional, but amazingly friendly, and made both my wife and I feel like we were in very safe hands. Her skills of negotiation meant that our property sold well above asking. She offers world class service and made the entire process swift and effortless. She is without a shadow of a doubt the most amazing estate agent I have ever had the good fortune of dealing with. She is an exceptional talent and it says a lot about Winkworth to hire such exceptional talent.
Agent replied · 9 November 2024
Thank you for the positive feedback , Much appreciated
1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
5/5
TrustpilotHighly Recommend!
As first-time landlords, we couldn’t have asked for a better experience with Winkworth. The whole team has been absolutely fantastic, friendly, knowledgeable, and always approachable. They’ve made the whole process smooth and stress-free, and are always happy to help, even by sharing contacts for trusted local tradesmen when needed. It’s been a pleasure working with them, and we feel in very safe hands. Highly recommend!
5/5
TrustpilotProfessional and friendly
I rate Winkworth Kensal Rise very highly and have let my flat with the company for many years now, as I know I will be getting uncomplicated, efficient, fair and friendly service from a team of specialists. I find Director Aaron particularly helpful. They are great at finding trustworthy, respectful tenants and guiding me through the layers of paperwork.
5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
5/5
TrustpilotEfficient, professional service
Aaron and his team have been on the ball from the start and found me new tenants quickly and with no fuss. They´re a great team - Stanislava is particularly helpful! Would definitely recommend as letting agents.
Agent replied · 27 December 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotEfficient and friendly agents
Guy, John, and Gillian were brilliant in handling the purchase of my first home. They were always quick to respond and had all of the answers to my many questions. They are knowledgeable and professional. They even went out of their way to communicate with my solicitors directly to ensure things were progressing smoothly.
5/5
TrustpilotA* for Aaron
Aaron assisted us with selling our flat. He was professional, extremely knowledgeable on the local market and a pleasure to work with. The photos that were arranged for us were also excellent. Aaron kept us informed during the whole process. I wouldn't hesitate in recommending Aaron, or Winkworth, to anyone looking to market their property.
Agent replied · 27 December 2024
Hello H, Thank you for your review, we're delighted to hear of your experience here and pleased at the excellent service you've received.
5/5
TrustpilotAaron Priscott is an absolute legend
Aaron Priscott is an absolute legend. I ended up with nowhere to live after maida vale floods and he said "I know a guy". Relocated us, got us into our new home. Then at the new year. I said I want to stay here, Aaron made it happen. Hes a legend and I have no idea how he did all of that. Now I just live a life with my dog 🐕. Thanks Aaron for being such a legend. Aaron for president
5/5
TrustpilotHave been using Winkworths for years
Have been using Winkworths for years. They’ve always provided a solid service in terms of lettings, accounts and the managed service and have definitely made our lives easier when renting our flat. Have absolutely no issue recommending them. Special thanks to Aaron, Yanick and Michael.
Agent replied · 27 December 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleAll the good value properties and the good people trying to help you are all in here. Highly advised! Once again, thanks for everyting to Jason and his team
Agent replied · 9 November 2024
Thanks Sinan , your kind words mean alot to myself and the team. We hope you enjoy the flat . Jason
5/5
TrustpilotExcellent service from Aaron and team…
Excellent service from Aaron and team at Kensal Rise branch renting out our property. Highly recommend
5/5
TrustpilotI have dealt with Aaron Priscott in the…
I have dealt with Aaron Priscott in the Kensal Rise office for several years. Together with his team they have provided a great letting service. Responsive, reliable and helpful. And successful!
Agent replied · 27 December 2024
Thank you so much for your kind words, Venetia. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotWinkworth hellesdon
Winkworth - Hellesdon Norwich,Me and my partner viewed several properties across norwich and being first time buyers couldn’t ask for more from an estate agents. Neil was always on the phone checking in and showing us around not only our purchased property but many we viewed before and can not fault him. Max and hannah also played a major part with the behind the scenes stuff and max chasing many questions so promptly for us calling back normally the same day. Fantastic estate agents and staff would highly recommend. Kieran & Chloe
1/5
TrustpilotHannah Nola - TERRIBLE & UNPROFESSIONAL
Hannah Nola - Terrible, Unprofessional, Cant Do The Job! Had an appointment for 1pm today, 05/08/23. That I arranged with Hannah Nola, who might I had forgot to actually arrange the appointment which meant me calling up this morning to ensure I can still view the property at 1pm, which I was told I now had the confirmed booking timeWhen we arrived to the property, there was a queue out the door. When I asked the gentleman now allowing another group in during our booked time he said "you'll need to go to the office and speak to Hannah", who might I add was nowhere to be seen during the confirmed appointment time We went over to the office and knocked on the door, only to be met with a rude woman putting her finger up and telling us to wait. Turns out, this was the illusive Hannah; dealing with something else other than the appointment she arranged, forcing us to stand in the rainAfter waiting a period of time me and my partner decided it wasn't worth dealing with such an unprofessional organisation so we walked away When I complained; Hannah had the audacity to lie and at first attempt to say "she isn't sure what I mean, the viewing arranged today were not only for me", which doesn't explain why she wasn't there, and why we were forced to stand in the rain When I made my complaint clear, that we had an agreed time and I expected her to keep the appointment and at least be present, she attempted to blame the other visitors who were there to view the property saying it was because "they were late", however unaware to Hannah; we spoke to them and they had an appointment for 1pm as well Absolutely terrible management and process, poor attitude and frankly the attempt to lie and deflect is all the writing on the wall anyone needs AVOID AVOID AVOID
Agent replied · 27 December 2024
Dear Miles, please see below a response from the office:Whilst Hannah did book in the appointment it was another member of staff who was attending the viewing and was whom the applicant met at the property. There seems to have been some miscommunication between the applicant viewing and the agent conducting the viewing as the agent thought the viewer was asking for Hannah whereas the viewer was asking for Hannah in expectation that she would be conducting the viewing. Hannah wanted to assist the applicant when he came to the office door but was dealing with an urgent matter on the phone so couldn’t just leave the call and when the call was done, she went to the door at which point the applicant had left. Hannah sincerely apologies for the inconvenience caused and accepts that she could’ve made the applicant aware that other people were also viewing the property during the viewing slot although only one group/ person would’ve been viewing the actual flat at a time to ensure each person can view the flat comfortably without feeling pressured/ rushed. We understand the applicant feels aggrieved and would be happy to arrange a viewing of the property for the applicant to view the property alone without any other parties booked in at a similar time. & once again apologies for any inconvenience caused.
5/5
TrustpilotTop quality service
Aaron and Andrew and the whole team at Winkworth were/are a pleasure to work with both as a property buyer, and then as an owner. Having worked with a number of Estate Agents I am familar that it's hard for a purchaser to find and trust the agent you are dealing with, but in Winkworth's case - they were straightforward, transparent, understood the key issues, kept to what they said, and worked to ensure a smooth and successful process for everyone. If you're looking to sell, buy or rent out your property I would highly recommend Winkworth.
Agent replied · 27 December 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us!
1/5
TrustpilotI called the Dartmouth Winkworth branch…
I called the Dartmouth Winkworth branch to ask about a property we are interested in. We’re cash buyers. I was polite and had some very normal (basic) questions about the property before booking a visit as we don’t live near - my husband and I are experienced in this area. I didn’t mind so much that he wasn’t much help, but I do object to his aggressive and condescending manner. He objected to questions about how long the property had been on the market and how much interest there had been, giving me dismissive, unhelpful responses. He asked if I had “ever actually bought a property before” and if I knew “anything at all” about the market. Every reasonable question I asked about the property was turned by him into a personal attack on me to suggest that I didn’t know what I was doing! I wondered if he was a complete misogynist and could hardly believe the conversation I was having. He told me to put my questions in an email and said that he had never had a conversation like that one before! Then he hung up. I suppose he might be new to being an estate agent, although he didn’t sound like that was the case - regardless, that’s no excuse! I’ve had plenty of business dealing with estate agents and asking questions and I’ve never encountered anyone so rude and patronising. If I were the person paying Winkworths to sell that property I would be very displeased.
Agent replied · 27 December 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated. We are unable to find your name on our database, and therefore cannot get specific response to you. Please could you email clientrelations@winkworth.co.uk and we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotProfessional, honest and highly knowledgeable
Winkworth were our estate agents for the purchase of a house in Norwood.Aidan was a professional, friendly and honest presence throughout this process. From the minute we walked through the door for the first viewing to when the contract got confirmed, myself and my partner felt supported, in good hands and treated with honesty which was doubly significant given that we were the buyers not the vendors.Genuinely, a stressful process was made that little bit easier for having Aidan involved in it. We couldn't recommend him highly enough. Thanks Aidan, I hope you get the sunshine holiday soon.
5/5
TrustpilotSuch brilliant staff
Such brilliant staff! So friendly and helpful at every stage.
Agent replied · 24 May 2026
Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback. We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.
5/5
TrustpilotVery happy w Winkworth!
Very happy w Winkworth! We had trouble selling our lovely Victorian house in a sellers' market and were stumped as to why. We were on the market during the stamp duty holiday for five and a half months with over 30 viewing and no offers, with no help from the previous agent as to why. Winkworth arrived, got the right buyers through the door, and had us under offer at an asking price we were happy with in just over a month. That's some serious magic there!Alex and Aidan were very helpful throughout the selling process and made sure communications kept flowing despite delays down the chain. We completed last week and were very pleased we switched to Winkworth! Thank you, Alex & Aidan and the CP team.
5/5
GoogleEveryone at Winkworth was a joy to work with. Kept me informed every step of the way and were super helpful throughout.
5/5
TrustpilotAidan Naude is a saint!
I never thought purchasing my first property would be so stressful. It wasn't the process, it wasn't Winkworth, it was the vendor. They were so unhelpful, unresponsive and such a massive headache throughout the entire process, that I considered pulling out. However, Aidan was an absolute saint from start to finish. He professionally dealt with me and the vendor and kept everything on track as much as he could, even going above and beyond of what I'd expect an estate agent to do (late night updates, chasing all hours of the day, etc). I am so grateful to Aidan and his team for all the work they've put into this and I can't thank you all enough. I'll 100% be using this branch again.
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