Winkworth North Kensington reviews in Kensington and Chelsea

★★★★★ 1/5

Google

Over the course of more than three years, our experience with Jason De Souza at Winkworth was extremely disappointing. From early on, communication felt patronising and unprofessional, with attempts made to introduce contractual changes without clearly flagging them. As two young women, it was difficult not to feel that we were being spoken down to. Notably, the tone only shifted once my father, an experienced landlord, became involved, at which point the level of professionalism suddenly improved. During our tenancy we received MULTIPLE eviction notices without any prior discussion, despite repeatedly requesting a conversation about renewing the contract. We were told Jason would contact us after speaking with the landlord, but we had to chase multiple times before he even made the call. After waiting three weeks for an update, we were ultimately served an eviction notice without even a courtesy email beforehand. We were reliable, problem-free tenants for over three years, yet communication was consistently difficult. Attempts to reach Jason were frequently met with the same response that he was “out on viewings,” making even basic issues unnecessarily hard to resolve. The deposit process was equally frustrating. It took six months to receive our deposit back and only progressed once we stated we would escalate through the TDS Custodial scheme. Tenants should know that under UK deposit protection rules, landlords and agents must provide itemised invoices or receipts for any deductions. Without this evidence, deductions cannot legally be made, and they attempted to do this with us, sending a list (in email copy only) of items they were expecting us to pay for with no invoice or quotes! One example raised was alleged damage to a window sill. However, the damage occurred because the window itself had been broken for months, something we reported repeatedly but which was never repaired. During a storm the window had to be forcibly secured to prevent water ingress, which caused minor damage to the sill. Attempting to charge tenants for damage caused by an unresolved maintenance issue is both unreasonable and highly unprofessional. Based on our experience, I would strongly advise future tenants to avoid this branch and specifically dealing with Jason. If you do rent through them, document absolutely everything, communication, maintenance requests, and repairs, as issues were repeatedly ignored and we were later presented with questionable charges while our deposit was withheld. They appear willing to push the boundaries of what they can get away with, and I have never had such a prolonged and consistently negative experience dealing with a company presenting itself as “professional.” For Winkworth: please do not feel the need to respond. After several years of this experience, we are simply glad to finally be free from dealing with this branch!

Hannah · 16 March 2026

★★★★★ 5/5

Trustpilot

Professional, responsive, and easy to deal with from start to finish

I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.

Benjamin · 4 June 2026

★★★★★ 5/5

Trustpilot

Excellent communication and progression service instrumental in ensuring we secured our forever home

From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.

Pritesh · 23 December 2025

★★★★★ 5/5

Trustpilot

Aaron and his team at Winkworths Kensal…

Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!

Helen · 29 April 2026

★★★★★ 5/5

Trustpilot

I would highly recommend Kiren from…

I would highly recommend Kiren from Winkworths North Kensington to anyone buying or selling a property. She was an absolute pleasure to work with from start to finish. Communication was exceptional throughout the entire process, keeping me updated at every stage, responding promptly to any questions, and proactively ensuring everything progressed smoothly. Nothing was ever too much trouble, and her professionalism, knowledge, and attention to detail gave me complete confidence throughout. I can't thank her enough for making what could have been a stressful experience so seamless and straightforward.

Customer · 27 July 2026

★★★★★ 5/5

Google

I recently sold my flat through Winkworth North Kensington and had the pleasure of working with Maddie and Kiren throughout the process. They were consistently excellent, always pleasant, approachable and available to speak. They handled viewings and potential buyers with real care, and their advice was always thoughtful, pragmatic and sound. We faced a few bumps along the way, including two sales that didn’t complete, and they remained tenacious, positive and proactive at every stage. Their professionalism made a big difference and I always felt well-supported and well-advised. Maddie and Kiren were genuinely a pleasure to deal with and I would highly recommend them and the team at Winkworth North Kensington to anyone looking to sell in the area.

Emma · 15 November 2025

★★★★★ 5/5

Trustpilot

John and Guy were really so helpful

John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.

Grace · 21 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.

G · 28 August 2026

★★★★★ 5/5

Trustpilot

A huge thanks to Toby and his team for…

A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.

Kate · 4 February 2026

★★★★★ 5/5

Google

Kiren Awan has been amazing throughout the whole purchase process with our new flat, from always being helpful when we wanted to go and visit the flat on numerous occasions before putting our offer in, to problem solving some small issues that our survey picked up. She also helped us find short term rental accommodation to bridge the finish of one lease and completing on the new flat. It's a long process buying a property and throughout our journey Kiren has guided us expertly, drawing upon her many years of experience.

Adam · 19 March 2026

★★★★★ 5/5

Google

We had a great experience with Arina at Winkworth North Kensington when buying our two-bed flat on Ladbroke Grove. She was friendly, approachable, and always easy to get hold of. What really stood out was how proactive she was. She kept chasing the vendor’s solicitors and followed up constantly, which genuinely helped speed things up. Buying a property can be stressful, but she kept everything moving and kept us updated along the way. We’re really grateful to Arina and the team at Winkworth North Kensington for such a smooth and professional service. We wouldn’t hesitate to recommend them!

Ilaria · 16 March 2026

★★★★★ 5/5

Trustpilot

Thanks Dan!

Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!

Aleah · 4 March 2026

★★★★★ 5/5

Google

I recently rented an apartment through Arina, and she was truly the best agent I could have asked for. She was incredibly patient throughout the entire process and took the time to understand my requirements in detail. Thanks to her attentiveness and professionalism, I was able to find a home that suited me perfectly. I would highly recommend Arina to anyone looking for a reliable and supportive real estate agent!

Anam · 16 March 2026

★★★★★ 5/5

Google

I have recently sold my flat through Winkworth North Ken. Kiren was the agent who guided me through and I couldn't recommend her highly enough. From dealing sensitively with my tenants she was very patient and her in depth knowledge and advice was invaluable to me. Thank you!

Orla · 19 November 2025

★★★★★ 5/5

Trustpilot

I am a landlord in the Willesden Green…

I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.

Mark · 22 March 2026

★★★★★ 5/5

Google

Working with Winkworths was a great experience from our first meeting where I received great positivity, commitment and enthusiasm. The sales process was very smooth, received feedback throughout. Ultimately they sold our house. In particular I want to state what a pleasure it was working with Kiren. She understood our situation, and supported us throughout. Highly recommend you use this agent.

Peter · 10 April 2026

★★★★★ 5/5

Google

Arina was fantastic to work with! She’s friendly, approachable, and really listens to what you’re looking for. She answered all my questions, explained everything clearly, and made the whole process so much easier and stress-free. I really appreciated her honesty and dedication, she genuinely wants to help you find the right place. I’d definitely recommend anyone looking for a reliable real estate agency. :)

TheThealexutza · 19 March 2026

★★★★★ 1/5

Trustpilot

Avoid this agency if you value your…

Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.

Bettina · 24 May 2026

★★★★★ 5/5

Google

First time renting and Winkworth were fantastic throughout the year. The team were always accessible, helpful and supportive when understanding the ins and outs of renting. They went above and beyond when we had any problems and I would highly recommend using their services. Especially want to thank Jason for making this an easy journey!

Taaha · 24 July 2025

★★★★★ 5/5

Trustpilot

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

R · 7 May 2026

★★★★★ 5/5

Google

Jason de Sousa at Winkworth North Kensington did an absolutely brilliant job for us. I initially contacted three estate agents about a one bedroom apartment for our daughter, but very quickly decided I'd just work with Jason. Within minutes of speaking to Jason, he'd sent through a really nice selection of excellent options. He immediately understood what we were looking for and so we didn't waste any time at all on false leads. Jason actually found the best possible apartment for us, a bright, newly renovated apartment in a quiet, central location. It is just so special and owned by a really lovely landlady, who greeted us graciously and warmly, along with Jason, the day our daughter moved in. We are so grateful - the place is a real home and Jason continues to be promptly available to us, should we need his help with anything. I have worked with many real estate agents over a period of many decades. Jason and his team are in a league of their own! I can't recommend him highly enough.

Mette · 13 May 2024

★★★★★ 5/5

Trustpilot

Amir Shafi is a star

Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.

Masahiko · 23 December 2025

★★★★★ 1/5

Trustpilot

NO ELECTRICITY FOR 3 DAYS

I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.

Rainice · 12 December 2025

★★★★★ 5/5

Google

Jason and the team at Winkworth North Kensington did a great job in organising the letting of my flat. The whole process was seamless and the new tenants are very happy in their new home.

Neil · 1 October 2025