Winkworth North Kensington reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

A masterclass in poor comms

If you enjoy chasing your management team, repeating yourself, and talking to an AI in the guise of a team member- you're in luck- Winkworth is the estate agent for you! What should have been a straightforward bog-standard rental turned into an ongoing saga of piss poor communication, missed details and an impressive ability to make every issue somehow become my problem to chase up on for updates. Which begs the question, is their inbox a black hole or they just don't care? I’ve dealt with estate agents before. I'd say I'm pretty familiar with the usual level of nonsense. But I must congratulate Winkworth who have managed to take it to another level. Would I use them again? Absolutely not. Would I recommend them? Also absolutely not.

Coni · 6 October 2026

★★★★★ 5/5

Trustpilot

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

R · 7 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend Aaron and the Winkworth team

I'm so glad I trusted Aaron and the Winkworth team to find a tenant for my home. Aaron knows the Queen's Park and Kensal Rise area inside out, and is extremely knowledgeable about tenancy regulations and contracts. He was responsive and proactive throughout, and often picked up the phone rather than relying on text, which made a stressful process feel calm and manageable. The wider team, Michael, Stanislava, Ayallah and Fabian, have been equally professional and quick to respond. A breath of fresh air compared with other estate agencies I've used. Highly recommended!

Mrs · 30 September 2026

★★★★★ 5/5

Google

Jason was an enormous help. I told him what I was looking to rent and what I could afford and he came back straight away with exactly what I was looking for and helped with the whole tenancy process. Definitely five stars.

Okay · 10 October 2025

★★★★★ 5/5

Google

Jason de Sousa at Winkworth North Kensington did an absolutely brilliant job for us. I initially contacted three estate agents about a one bedroom apartment for our daughter, but very quickly decided I'd just work with Jason. Within minutes of speaking to Jason, he'd sent through a really nice selection of excellent options. He immediately understood what we were looking for and so we didn't waste any time at all on false leads. Jason actually found the best possible apartment for us, a bright, newly renovated apartment in a quiet, central location. It is just so special and owned by a really lovely landlady, who greeted us graciously and warmly, along with Jason, the day our daughter moved in. We are so grateful - the place is a real home and Jason continues to be promptly available to us, should we need his help with anything. I have worked with many real estate agents over a period of many decades. Jason and his team are in a league of their own! I can't recommend him highly enough.

Mette · 13 May 2024

★★★★★ 5/5

Trustpilot

Amir Shafi is a star

Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.

Masahiko · 23 December 2025

★★★★★ 1/5

Trustpilot

NO ELECTRICITY FOR 3 DAYS

I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.

Rainice · 12 December 2025

★★★★★ 5/5

Google

Jason and the team at Winkworth North Kensington did a great job in organising the letting of my flat. The whole process was seamless and the new tenants are very happy in their new home.

Neil · 1 October 2025

★★★★★ 5/5

Trustpilot

A great team to deal with

Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.

Mr · 7 September 2026

★★★★★ 5/5

Google

Jason and his team are exceptional and have always gone above and beyond to ensure everything runs smoothly with lettings. Their communication, patience and professionalism ensured that we were kept updated every step of the lettings process with tenants and have no hesitation in using their service again. Thank you!

Bella · 4 April 2025

★★★★★ 5/5

Google

Working with the lettings team in the North Kensington office was a great experience. We dealt primarily with Jason, who is very knowledgeable, and was always friendly and empathetic. Dolores has also been very helpful ever since we started our rent a couple of weeks ago when we have needed to clarify things about our new flat. One of the things I appreciated the most was that someone always picked up the phone and gave me the me a thoughtful answer, even if Jason was not in.

Hugo · 10 November 2023

★★★★★ 5/5

Google

Jason de Souza at the Ladbroke Grove office of Winkworth was totally professional and efficient from start to finish. He knows the local market very well. Not only did he find me a tenant very quickly, but put forward the perfect tenant, a young couple who were happy to take the flat fully furnished, required me to move virtually nothing and are absolutely charming. The commission charged is very reasonable and there was a special reduction for new customers. Jason was excellent and I cannot praise him, and Winkworth, enough. I thoroughly recommend him and Winkworth to landlords looking for a sound letting agent.

Lorna · 10 November 2023

★★★★★ 1/5

Trustpilot

Made me pay for postage

They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter

Lauren · 4 March 2026

★★★★★ 1/5

Google

Awful experience as a tenant. Be aware they will try to reduce your deposit return even claiming light bulbs. Made me wait 2months before supplying any invoices on why they want to reduce the deposit return. New tenants moved in within a couple of weeks. Now over 2 months and they want to hold off nearly 1k in 'alleged' damage. Had to point out a variety of the claim was as per inventory during entry. Couldn't even check their own inventory. Totally untrustworthy and will never use again claim is with deposit scheme awaiting full return.

Habid · 10 October 2025

★★★★★ 5/5

Google

Jason Desousa at Winkworth Ladbroke Grove was very good support, informative and helpful . Aso he is knowledgeable and patience I highly recommend him to any one selling the property. Sara Marin

Sara · 10 October 2025

★★★★★ 1/5

Trustpilot

Very rude agent

Very rude agent, i think their name is Maggie. Was very unhelpful and rude. My mother confirmed the viewing and provided her phone number but the agent failed to even call. Called later and belittled my mother while being snarky.

Diana · 22 August 2026

★★★★★ 5/5

Trustpilot

Deborah did a great job with the…

Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.

Jon · 6 March 2026

★★★★★ 5/5

Trustpilot

Lauren Douglas (Winkworth Shorditch)…

Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.

SM · 23 May 2026

★★★★★ 5/5

Trustpilot

Excellent Agents

I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.

Colin · 26 January 2024

★★★★★ 5/5

Trustpilot

If you want the best agent, try Nicole!

I wish to extend my utmost appreciation for the outstanding service provided by Nicole during my home purchase. Throughout this intricate process, Nicole has been an invaluable source of expert guidance and support. Whether you are buying, selling or renting a home, her professionalism, unwavering dedication, and commitment to delivering exceptional service are commendable. Nicole's ability to establish a personal connection and genuinely understand clients' needs is truly remarkable. She is a genuine asset to your agency, exemplifying the qualities of a top-tier agent. I would wholeheartedly recommend her. Once again Nicole, thank you!

Sophia · 2 October 2023

★★★★★ 5/5

Google

Winkworth North Kensington lettings has always provided a good service in finding tenants for my rental near Ladbroke Grove and Jason de Souza is very highly recommended indeed. Excellent professional service.

Gary · 10 October 2025

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the service provided by this agency. It has now been over a month since I moved out of the property, and I have still received no clear response regarding the return of my deposit. Despite repeated attempts to obtain an update, communication has been poor and unhelpful. The most concerning aspect is that the agency’s advice has simply been to hire a solicitor in the hope that this might put pressure on the landlord. Rather than actively assisting in resolving the issue, they appear to have shifted the responsibility and cost onto the tenant. A letting agency should act professionally, communicate effectively, and help facilitate a fair and timely resolution of deposit matters. Unfortunately, this has not been my experience. I would advise prospective tenants to think carefully before using this agency.

Consumer · 23 June 2026

★★★★★ 5/5

Google

Kiren and her team are knowledgeable and a pleasure to deal with. They are at the top of their game, and look after their clients and customers efficiently and fairy with a smile on their face at all times. Nothing seems to be too much trouble for them, and they go ahead of their way to help. Highly recommended in every way.

Baktash · 10 October 2025

★★★★★ 5/5

Trustpilot

Aaron was an amazing help

Aaron was an amazing help. As soon as I spoke with him regarding re renting my flat he put me on the right 'track' in regards to everything I needed to do or not to do. The previous tenants left the flat in a real mess and Aaron recommended certain businesses that dealt with many of my concerns ie getting rid of rubbish, where to get an EPC from etc. As soon as the flat was ready to go on the market Aaron was able to muster up fifteen applicants whilst weedling out a few that weren't quite right for my flat. He got me an immediate offer which was a little more than expected which was great. Overall I had a great experience with Winkworth, would definitely use them again and recommend them to anyone that would like to rent out their property.

Juliet · 13 August 2023