Winkworth North Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

An excellent service all round!

An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!

Marco · 14 July 2022

★★★★★ 5/5

Google

Jason was fab, answered every question i had even when we had the property, and were relying on others totally fab

Patricia · 17 May 2025

★★★★★ 5/5

Google

I sold my flat through this branch and dealt with Kiren who I believe was head of sales. I was extremely happy with the advice and service she provided me throughout the process of the sale. …

James · 10 October 2024

★★★★★ 1/5

Trustpilot

The A.I. Slop of Estate Agents

Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.

Malcolm · 27 May 2026

★★★★★ 5/5

Trustpilot

Best estate agent rental experience ever!

After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!

Lee · 21 March 2024

★★★★★ 1/5

Trustpilot

Worst service by a mile

Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.

Kat · 29 July 2020

★★★★★ 5/5

Trustpilot

Shaun Blackstock - Best Lettings Negotiator !!

My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.

Alicia · 22 September 2023

★★★★★ 5/5

Google

We recently moved in to a new flat and the letting was arranged by Winkworth North Kensington. We had such a great experience with their team led by Lettings Manager Jason de Sousa. The whole process was hassle free right from the very first phone call. They were flexible and forthright and understood our needs perfectly. Thanks Jason and team for your excellent service. Highly recommended!

Thilina · 10 November 2022

★★★★★ 1/5

Trustpilot

Utter waste of time and energy.

Utter waste of time and energy. Tried three times to book a valuation. First time yes will confirm. No confirmation. Called again two days later. held on for a few ,inutes then cut off. Tried again now its no the valuer will not be in on the day previously arranged.

Tina · 29 July 2026

★★★★★ 2/5

Trustpilot

I am very deeply disappointed!

We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx

Silviya · 4 May 2020

★★★★★ 5/5

Trustpilot

Great rental experience with Winkworth…

Great rental experience with Winkworth Kensal Rise. The team are very personable and knowledgeable, and Fabian went above and beyond to make what would normally be a stressful experience very seamless. Thank you !

Yasser · 14 November 2025

★★★★★ 5/5

Trustpilot

Great team

Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.

Pauline · 28 February 2026

★★★★★ 5/5

Trustpilot

Very positive experience

Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.

Anna · 2 December 2024

★★★★★ 5/5

Trustpilot

Excellent service from Thomas!

I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!

Kp · 6 December 2022

★★★★★ 1/5

Trustpilot

Didn't respond to an enquiry then lied

Didn't respond to an enquiry. Prompted, then lied about property status/availability. Shut down responses when questioned about it. The standard of English estate agents is abysmal compared to those abroad, yet people accept this low level, amateurish behaviour...so they get it!

Anna · 8 September 2026

★★★★★ 5/5

Trustpilot

Great customer service

The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.

Lauren · 30 October 2023

★★★★★ 5/5

Trustpilot

Winkworth is definitely a really…

Winkworth is definitely a really reliable agency, I highly recommend their service.And I also want to thank Marika, she has been nothing but amazing to us, always prompt to assistant us with any question, she's very professional and also very friendly, and I'd recommend her to anyone that I know. Thank you Marika a lot, for all the support during the whole process.

Wesley · 7 October 2022

★★★★★ 5/5

Trustpilot

We worked with Winkworth Kensal Rise &…

We worked with Winkworth Kensal Rise & Queen’s Park for over 7 years managing and letting our property, and the experience throughout was consistently excellent.

Adam · 11 May 2026

★★★★★ 5/5

Trustpilot

We’ve had an excellent experience with…

We’ve had an excellent experience with our property manager, Michael Ferguson. He is consistently responsive and proactive, which gives us real peace of mind as landlords.

Diana · 3 May 2026

★★★★★ 5/5

Google

Thank you Jason, he has been incredibly helpful! He works extra hard and always goes the extra mile! Was updated and kept informed about available properties promptly. Fantastic experience, highly recommend.

Amber · 10 October 2024

★★★★★ 1/5

Trustpilot

Very annoying

Very annoying is putting it politely. Winkworth put a To Let sign outside my property. This was crudely attached to my front wall with masonry nails, damaging the pointing. I have never approached Winkworth and am not letting my property. I had to make three telephone call, each time being promised that the sign would be removed. I was then called back by someone from Winkworth who did not know why they were calling, me, only that they had been asked to call me. I was then put on hod for so long that I gave up. Three weeks later, the sign has not been removed.

JD · 21 October 2025

★★★★★ 1/5

Trustpilot

Cooperative before contracts exchange, not aftrwards

Cooperative before contracts exchange. Uncooperative to the point of rudeness after. Made moving in moe dfficult

A · 7 July 2026

★★★★★ 5/5

Google

During the past couple of years, I've been looking for new tenants and was also planning to buy a new flat in Ladbroke Grove. First, I appointed several agencies but Winkworth's team in Ladbroke Grove stood out. They've been a great support on both fronts. They gave me a correct estimate about rental income, which is key, and managed to find the perfect tenant for my Buy-to-let flat. When searching for the new flat, I trusted that they would find the right property as they really understood my needs and indeed, they delivered! The process was smooth and the team was always available to answer my queries. Renting and buying can be very stressful times. Kiren, Jason and Blaine made these experiences very easy. I will not hesitate to appoint them again and can only recommend this agency to anyone looking to buy or rent a property in this area.

Dominique · 10 November 2023

★★★★★ 5/5

Google

Jason was amazing. Great experience throughout. Highly recommend

Nabiha · 20 July 2025