Trusted Agent profile · Kensington and Chelsea
★★★★★
588 reviews across 2 platforms
103 Kensington Church Street, London, W8 7LN, Kensington and Chelsea, W8 7LN
Strutt & Parker's office in Kensington and Chelsea, at 103 Kensington Church Street, is rated 4.5 out of 5 across 588 reviews on two platforms, including 145 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotGina - Strutt and Parker
Gina Strutt and Parker was instructed to sell my home along with another joint agent. All her advice pre and post sale was invaluable and she is most professional and very knowledgeable. Always available with top negotiation skills too. Gina was first past the post between S&P the other joint agent. She keeps an eye on the big picture without forgetting the detail. Thanks for all the hard, successful work Gina.
5/5
GoogleWe had a great experience in purchasing our family home through Strutt & Parker’s Kensington office. James Boulton-Lea has patiently assisted us throughout our acquisition journey. We felt the advice was fair and transparent, giving us the comfort to proceed with the purchase despite challenging market conditions. They also played a very proactive role with solicitors and vendors to ensure a smooth completion process, so we are very grateful for the support.
Hi, thank you so much for your feedback. We will certainly pass your comments on to James. Best wishes, Strutt & Parker
5/5
TrustpilotExcellent Service from Gina
After many months searching for the right house with many different estate agents we met with Gina at Strutt & Parker. Throughout the whole buying process we found Gina to be extremely professional, very efficient, and a very nice person. Gina was consistently on hand to answer all of our questions promptly, she was very diplomatic & helped to keep everything as stress free as possible. We would highly recommend both Gina & Strutt & Parker our experience has been excellent, thank you Gina.
5/5
TrustpilotSally Noakes and team are very, very good
Sally Noakes and her colleagues at Strutt and Parker have given us a stellar service.There has been absolutely no sense of the one size fits fits all approach that in the past have made us feel houses are often treated as a commodity.Sally and the team were accessible, empathetic, authoritative and able to blend those characteristics to offer us a strategy that worked. It all not only felt right emotionally - it was logical and based on data and market wisdom and experience. Thanks to all that we could understand how and why the property was being valued and marketed.We were a pretty demanding client, but nothing was ever too much. So when we kept asking for more guidance and for solutions asap, we were speedily and efficiently managed. And best of all, the promised deliverables all happened.Give these guys a brief - they’re very, very good.
5/5
TrustpilotThank you Strutt & Parker Gerrards Cross!
Strutt & Parker Gerrards Cross have been assisting us with our property search. From the very beginning, all the staff at the Gerrards Cross office have been outstanding. The team including Steven Spencer, David Greathead, Susie Easterbrook, Nikki Marshall and Jane Young, have all demonstrated a highly professional approach, seeking to understand our property needs and offered fantastic service throughout. We really appreciated their accommodating and approachable manner, which really helped at a busy time when searching for a property. We really recommend Strutt & Parker Gerrards Cross, if you are looking in the area, they are a true pleasure to interact with.Thank you Steven, David and team!
5/5
TrustpilotAmy and Hamish in the Perth office…
Amy and Hamish in the Perth office helped us to sell our parents home. They made us feel relaxed and reassured at a very stressful time. When the sale hit some unexpected snags they steered us through with the calm professionalism that only comes from a deep knowledge of Scottish property processes and experience. I would recommenced them to anyone selling a home in Scotland.
5/5
TrustpilotTake the stress out of moving
We commissioned Stutt & Parker to sell our lovely Victorian house recently. The tone and positioning of the Marketing was right on point for this part of the market something we had fallen down on with previous agents. The quality of potential buyers was top notch so no time wasting and the communications from Simon & Jane gave us confidence that we were in good hands with some tricky negotiations needed at times. We've exchanged and look forward to moving soon, I've already recommended their services to one of my clients. I don't recommend people to my clients unless I know they have equally high professional standards. House selling doesn't need to be stressful if you're in the right hands.
4/5
TrustpilotI used S and P partly because they…
I used S and P partly because they offered the highest price estimate and partly because I knew that, as a large company, their contacts to the likely markets were strong. Overall, my experience was good. The marketing material was high quality. I thought that there was an underestimation of my home's principal USP ie granny flat. There was lots of talk of multi generational living but that missed the point: grannies need to be on the ground floor. My other observation is that I thought S and P were far too slow to return staff after the first lockdown when business cleaaly picked up. That was UNFAIR on the remaining staff of whom too much was asked and not a good advert. I was grateful to Rozanne as manager particularly in the latter stages of both the sale and purchase.
5/5
TrustpilotThank you Steven Spencer & Team
A huge thank you to Steven Spencer and his team @ Strutt & Parker for playing their part in helping us turn our dream into reality. Steven and his team were very approachable and professional throughout the process, any queries were responded promptly and ensured complete transparency and clarity in communication. He understood and acknowledged motivations and intent on both buyers & sellers side and handled the deal professionally yet with a personal touch and positive outcome. Based on our experience I'd highly recommend Steven & his team @ S&P
5/5
TrustpilotLeagues above other estate agents.
Leagues above other estate agents.Having used numerous estate agents throughout the last 30 years we found Strutt and Parker to be leagues above other estate agents. We would especially like to thank Gina Simpson née Antoniou for the amazing personal care and attention during the sale of our property. Gina was in contact every day, to ensure the sale of our property ran as smoothly as possible during a stressful time. I believe her one to one and negotiation skills were a major factor to the successful sale of our property. We will be in touch soon for our next purchase!
5/5
TrustpilotDREAMS REALLY DO COME TRUE
We saw a very beautiful house at a difficult time for viewing with the virus. However, we found Strutt and Parker staff to be very understanding and knowledgeable and they made an appointment and as we had travelled a long way we were extended more time at the property and were able to take many photos. The Director of Kent was especially helpful and supplied us with photos of parts of the house where we had forgotten to take them. He was helpful when we made an offer and pitched our offer at the right level which was accepted. Throughout the conveyancing process he held our chain together with great skill and patience and thanks to him and his willingness to communicate with all parties involved including solicitors we managed to see the process through to a wonderful and successful conclusion where all parties were happy. We are indebted to the Strutt and Parker staff for their considerable experience which made a stressful process bearable. Many thanks for such an early Christmas present to all at Strutt and Parker but especially Edward Church and all his staff proving that dreams really do come true. Highly recommended and professional but also friendly and skillful. James and Olga
5/5
GoogleThank you to S&P for a very good customer experience. I have to say Orla was so professional and prompt in her response. I was dealing with Orla while in Japan and she was always the first to respond versus other agents. In fact, I have asked Orla to help me in finding a place to buy now as an investment as I enjoyed working with her so much. She was very honest in her dealings. Thank you S&P, you have a gem in Orla.PositiveResponsiveness, Professionalism
5/5
GoogleOur experience of dealing with Orla O'Sullivan has been excellent in the middle of the Coronavirus crisis. She found the perfect apartment for us at a time everything was complicated by Covid. She understood our requirements, was extremely responsive, handled the interaction with the landlord very efficiently, providing us with the right advice. She is always proactive and kind. By far our best experience ever of a rental agent, and we have dealt with many over the years.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotFantastic from start to finish
We couldn't have asked for a better service than the one we received from Oli and his team at the Exeter office. They sold two properties for us (5 years apart, second one has only just exchanged contracts). Both times Oli worked tirelessly to facilitate communication between all parties. His humour, patience and approachability made an extremely stressful period far more enjoyable and I was so grateful for his support. So many agents get an offer then do nothing to push things forward. Oli and his team are the opposite of that and I highly recommend them.
5/5
TrustpilotThese 5 stars are dedicated to Meena Patel
These 5 stars are dedicated to Meena Patel who from the moment she showed us the property and took us through the rental agreement which were her remit on to going way beyond her call of duty. Where property management was remiss in making sure the apartment was ready for occupancy she was always available and ready to help and solve large and small problems right down to getting a second key cut herself. Jay O’Dell was also very helpful. They set a high standard which hopefully can be met by other members of the team
5/5
TrustpilotThis is the second occasion in 12…
This is the second occasion in 12 months that I have instructed Strutt and Parker Kensington Church Street to act on the sale of family property. The need arose from the death of a close relative. I had no hesitation in instructing them again. Despite the uncertainty represented by the pandemic and the ending of the lockdown, John was able to negotiate a very satisfactory sale price and ensured the sale went through without a hitch. As before, I felt he was giving me excellent advice on which I could rely. It was proffered tactfully and sensitively, and I have no doubt that the sale went through in the satisfactory way it did because of John's abilities, care, attention and concern. In addition to the usual services he and his team went well beyond what I would normally expect, eg supervising the removal of the piano, the collection of items for sale, and ultimately the clearance of the property itself. I remain hugely grateful to John and would undoubtedly instruct him again if the need arose.David Melville
5/5
TrustpilotFriendly, proactive and professional
I am a Licensed Conveyancer and work on some cases with Strutt and Parker. Compared to other estate agents that I work with they always go above and beyond to assist their clients in achieving their requirements. I find them very professional, proactive, helpful and they are so lovely to work with! They actually help me - if I have a problem on something or I am not getting a response they will chase where required and assist me in getting what I need. I would recommend any seller to market with them over any other agent. Selling a property is stressful at the best of times, having this type of agency on your side is a godsend and will only assist with speed and timely completions! Thanks for always being great and exceeding expectations!
1/5
Trustpilotnever experienced such lack of professionalism
We have never experienced such lack of professionalism. The team was aware that we are travelling 1.5-2 hours with infant twins to view multiple properties. On arrival I saw an email sent 5-10 minutes prior to the viewing saying it was cancelled because nobody could show us around due to someone calling in sick last minute. When calling the agency they apologied of course saying that the person in charge at the development as well as the agency were not around either. The developer apparently did not even know the time of the viewing hence the late cancellation. It is beyond me how nobody can cover a sick colleague especially under these circumstances and how the viewing time is unknown so potential buyers are not wasting time and petrol driving there, not to mention the effort it takes travelling with infant twins.
5/5
GoogleEveryone I worked with was professional and things got done quickly and easily. Great experience from me
Thank you, Sandra, for your fantastic review! We're delighted to hear that everyone you worked with was professional and that your experience was quick and easy. Your kind words about our service mean a lot to us and we can't wait to welcome you back soon! Kind regards, Strutt & Parker
5/5
TrustpilotReally recommend associate Sian Merrilees, from South Kensington…
Sian Merrilees from South Kensington was amazing! She completely understood what my family requirements were and was very proactive in finding us matching options.Always with a very professional posture, but at the same time very friendly and that gave us a sense of security and total confidence. Congratulations!
1/5
TrustpilotHorrid experience
Horrid experience. They said the flat was “under offer” but continued marketing it. Wasted time and resources.
5/5
GoogleI just wanted to THANKS James for helping us to buy our beautiful 🏡 home! He was very patient and helpful with the 100 questions we had regarding every single matter.. he gave us all the advice and tried his best to coordinate with the old owner.. He showed us the property many times .. Thank you James for all your help! I don’t think we would have been able to make such a big decision without your help!Wishing you many successful years to come best wishes
5/5
TrustpilotIts a 5 from us!!!
Victoria has been amazing - she sold our property after not having much success with others.
5/5
GoogleI cannot recommend the Strutt and Parker Kensington office more highly. I've known James Gow the director of sales for 15 years and during that time have worked with him to buy a house and sell one, recently ably assisted by his colleague James Boulton-Lea. James Gow has always been fast, effective, attentive and sensitive to the needs of both buyer and seller. Above all he has that essential quality for estate agents: judgement -- not just in pricing, but in knowing when to push, when to hang back, when to sit tight. And of course he knows his area intimately. All this and a nice guy too!
Hi John, thank you so much for your feedback, we will certainly pass the message on to both James Gow and James Boulton-Lea. Best wishes, Strutt & Parker
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt & Parker's Kensington and Chelsea office has 588 reviews across two platforms: 145 on Google, 443 on Trustpilot (across the whole business).
Strutt & Parker Kensington is rated 4.5 out of 5 across all 588 reviews, and 4.9 out of 5 on Google from 145 reviews.
Strutt & Parker Kensington, 103 Kensington Church Street, London, W8 7LN, Kensington and Chelsea, W8 7LN.
