Strutt & Parker Kensington reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

By far the worst experience I have ever…

By far the worst experience I have ever had.Ever since day one Meena from the fullham office has been extremely unhelpful, extremely slow with responding and not only that she gave me loads of drama by making me move in to a apartment were half of the things are broken.Now it has been about a month and I have complained so many times about all the things that have not been working and yet... they don’t give a damn. My dryer the kitchen fan the water pressure the fire place the light in the living room etc. There have been two electricians and plumber guys in my flat and neither of them fixed a damn thing but they did agree that they could have not let me move in to a place that’s half falling apart.I so regret my decision to rent from them.

Riquelle · 12 December 2020

★★★★★ 5/5

Trustpilot

The smiling voices of reason

Amy and Hamish at the Perth office were always available to help no matter how small a matter. Incredibly grateful to them for all advice and help given during a protracted sale. During a stressful time these were the people who kept us sane!

Norma · 26 August 2025

★★★★★ 5/5

Trustpilot

We would like to mention a massive…

We would like to mention a massive shout to Gina who has helped us throughout the whole process. We cannot imagine the struggles we’ve could’ve gone through if Gina didn’t support us, she’s so lovely and been great help by making everything so easy in a very professional way. Thank you so much Gina!! 🙏👏👏

Dogucan · 12 May 2022

★★★★★ 5/5

Trustpilot

Strutt & Parker - great result

Edward Church and the team at Strutt and Parker went the extra mile to keep our house purchase on track. The team were super helpful and always responsive. The result - after just one house viewing and a few months of patience and persistence, we are living in a beautiful house in a great location.

Alison · 27 April 2022

★★★★★ 5/5

Trustpilot

Excellent service from Strutt & Parker...thank you! Petra and team!

I had the pleasure of dealing Petra and her team over the past year through my tenancy with Strutt & Parker. The team were incredibly professional, helpful and efficient. Petra went above and beyond to help me, and I would not hesitate to use Strutt & Parker again for a rental or house purchase, if the opportunity presented itself. Thank you! Kelly G.

Kelly · 21 October 2020

★★★★★ 5/5

Google

Orla is by far the best agent I have ever encountered. She is both efficient and friendly, going out of her way to help without ever being forceful or pushy. She listens to your requirements and doesn't push you into looking at anything and everything like most agents. A pleasure to work with and will definitely be inclined to come back for future property searches.

George · 11 November 2019

★★★★★ 5/5

Google

It gives me great pleasure to write a short review of the Kensington office of Strutt and Parker, as I have done numerous transactions with this office over the last few years, and each and every one of the individuals have been thorough personable, efficient and professional. They are all a credit to the industry and I could not recommend them all more highly.

Alex · 10 November 2022

★★★★★ 1/5

Trustpilot

Absolutely terrible so called rental…

Absolutely terrible so called rental agents! Viewed a property to rent was expecting a follow up call (never happened) when I inquired as to the status of the rental and how to proceed was then told ' sorry we are not taking anymore enquiries on the rental' And don't bother calling them as they never answer or return your calls! Thanks for wasting my time I definitely won't enquire about any property up with yourselves and will make sure friends etc don't neither.

Neil · 25 January 2024

★★★★★ 5/5

Trustpilot

Congratulations for such as remarkable professional and company!

I have been in contact with Mr Hayden and Strutt & Parker, as my family and I we have been looking for a property to rent since January 2021.Mr Hayden has been the most remarkable professional I have worked with, he has gone far and beyond my expectations, working extremely hard to find the perfect deal for us.

Pilar · 20 April 2021

★★★★★ 1/5

Trustpilot

S&P did no marketing for us

S&P did no marketing for us, and the team was defensive when we tried to make suggestions as to how to sell best (having had to handle several viewings ourselves at weekends- quite why estate agents don't work at the time when viewers are available remains a mystery to me!). I am sure they are fine selling conventional properties to wealthy buyers, but they didn't seem to have the audience for our mid-market character property. They didn't do anything to generate interest. It was not a happy or successful relationship, so we have moved on.

Monica · 14 January 2024

★★★★★ 5/5

Trustpilot

Wow!!!

Had a viewing of a property yesterday with Annabel. From the moment she opened the door to welcome us to 45 minutes later when she said goodbye we could not have been more impressed. She was utterly friendly, professional, knowledgeable, honest and truthful. Although this house is unlikely to be the home we buy due to location, although beautiful, we could not have asked for a better agent to show us around. I worked in the property industry for 20 years, owning my own agency for 15 of them and I would have loved this lady to have worked for me. She is a huge credit to Strutt & Parker and if I was selling a house I would use them just to have Annabel show prospective buyers. Thank you for your brilliant service and I hope you see this review. Gill Hopwood

Gill · 14 January 2024

★★★★★ 5/5

Google

Charlie is extremely professional and gave good advice, and would highly recommend Charlie and Strutt&Parker

Alan · 10 November 2022

★★★★★ 5/5

Trustpilot

Highly professional and perfect experience from start to finish

A very positive experience from start to finish. Amy McMenemy was always available to answer questions, and very responsive to emails and messages. I always felt that nothing was too much trouble. I had a very restricted viewing time for potential buyers and she did an amazing job of managing that, and follow up questions. She understood the unique nature of the property I was selling and made every effort to get the right buyer. I would highly recommend

Lina · 29 January 2024

★★★★★ 5/5

Trustpilot

Very professional and efficient

We sold our house over the summer and Simon and the team were incredibly efficient, gave clear advice and very professional. The added complication of dealing with COVID-19 was dealt with and it didn’t hold up the transaction. The whole process was incredibly smooth from launch through to completion it was a joy to work with them. Thank you

James · 21 October 2020

★★★★★ 5/5

Trustpilot

Excellent

Gina Simpson (Barnet office) was the agent for our recent house purchase in Hertfordshire. Gina was excellent from start to finish. She was very efficient organising viewings and very responsive to questions. The process was challenging at times, but she always helped to move things along and to expedite the conveyancing process.

DO · 14 February 2022

★★★★★ 5/5

Google

Strutt & Parker Kensington is a truly excellent estate agency. The client service is of the highest standard. We had the pleasure of working with James Gow and his team who were incredibly professional, experienced, efficient, courteous and ever so helpful. All our enquiries were answered promptly and the whole process could not have been smoother. We are very grateful and highly recommend them!

Laura · 11 November 2017

★★★★★ 5/5

Trustpilot

Great Agency

Victoria was great all the way through our purchase, wouldn't hesitate to recommend this agency. Thank you for great communication and your professionalism throughout.

Cheryl · 14 May 2024

★★★★★ 5/5

Google

Strutt & Parker Kensington have been my letting agents for more than 6 years. They have been excellent in finding suitable tenants and providing professional all around service. I am particularly grateful for the support and advice I have received from Georgina Cartwright, Director at the Kensington office.

Charlotte · 10 November 2023

★★★★★ 5/5

Trustpilot

Gina & Rosanne were fantastic…

Gina & Rosanne were fantastic throughout the whole process of purchasing a new home and selling our property. The process was challenging towards the end but Gina worked very hard to make everything work. We have settled in at the new home and it’s fantastic. Thank you Strutt & Parker.

Mr · 4 February 2022

★★★★★ 1/5

Trustpilot

This company ROBBED us

This company ROBBED us. The Solicitors are complicit in taking advantage of pensioners. Do not trust them, The owner Anne Macdonald who is wealthy and owns a hotel took the stove that was advertised in the brochure. She stripped off mirrors in the bathrooms leaving exposed hot wires. Such greed on the part of owner and solicitors is disgusting. We are trying to go to the police because no one will correct this and undisclosed roof issues, mold, and numerous lies. If anyone can help us on how to proceed we would appreciate. In addition we paid $40,000 over asking and we feel violated like being raped. The greed is astounding. They all drive fancy cars and lie to your face. Avoid Suzanne Moss and Kerry Grant because they will not get back to you to help return a stove in their brochure and the mold is making us sick. Avoid at all costs. I hope we can get arbitration but the greed is so deep. Sad.

Debbie · 20 October 2023

★★★★★ 5/5

Trustpilot

Highly Recommended

Gina was a pleasure to work with, the sale of our property became a real partnership. She was friendly and professional throughout the whole process and was very well informed about our property. She was 100% committed to selling our house and never gave up. We would absolutely recommend her to any family of friends.

John · 5 February 2021

★★★★★ 5/5

Google

We recently found our home for our recent assignment to London. Thank you to the people at Strutt and Parker, we were able to find our dream home. Sophie was a true professional, taking the time to understand our needs, wants and priorities. She quickly assembled the best properties and the entire process was effortless. Sophie is the best!!! Thank you.

Dino · 11 November 2018

★★★★★ 5/5

Google

Georgina was brilliant from start to finish, finding me the perfect tenant. As a first time landlord she helped making the process easy to understand and she was quick to answer any of my questions. I highly recommend using Georgina Cartwright/Strutt & Parker for lettings and sales. They are professional, kind and they have excellent knowledge of the market.

Anna · 11 November 2019

★★★★★ 5/5

Trustpilot

Victoria Rose was great to work with

Victoria Rose was great to work with, regularly updated us on progress and chased things up on our behalf. We have been impressed at how organised strutt and Parker were in terms of organising viewings, grouping them for convenience and following up on queries raised in viewings. I would recommend strutt and Parker.

Nicola · 10 June 2021