Trusted Agent profile · Kensington and Chelsea
★★★★★
592 reviews across 2 platforms
103 Kensington Church Street, London, W8 7LN, Kensington and Chelsea, W8 7LN
Strutt & Parker's office in Kensington and Chelsea, at 103 Kensington Church Street, is rated 4.5 out of 5 across 592 reviews on two platforms, including 149 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleThe Strutt and Parker team (led by James Gow) were exemplary in holding our hands during a fast and very effective sale of the house in K and C - would recommend their service to everyone, every time! They achieved great speed, great salience and standards of service.
Hello, thank you so much for your feedback, we will certainly pass the message on to James and the team. Best wishes, Strutt & Parker
5/5
TrustpilotRoger and his team were professional
Roger and his team were professional, friendly and so helpful from start to finish. Nothing was too much trouble, and my sale certainly had its headaches. I would recommend Strutt and Parker, Farnham so highly, to anyone thinking of selling/buying, and already have done.
5/5
TrustpilotFirst rate service
Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!
5/5
GoogleMy experience was a nothing short of fantastic. From the beginning to the end, the staff accommodated my needs and ensured I found the perfect place with ease. Sophie Alexander was recommended through a friend and was a delight to work with - I too would recommend her.
5/5
TrustpilotShannon Flanagan is a star!
Shannon Flanagan has been our property manager for the past two years. She is the best! Very conscientious, always professional and stays on top of everything with great follow up. Shannon is a true pro and Strutt and Parker lucky to have her!
1/5
TrustpilotNot responding since we left the flat. Not returning the deposit
After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.
5/5
GoogleS&P have looked after my house for 10+ years now without any issues whatsoever. They're personable, always to hand and crucially give me peace of mind. I cant recommend their service highly enough.
Hi Marie, thank you for your feedback. We are very proud of our Kensington team and will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
TrustpilotFrom the moment we met Sarah and some…
From the moment we met Sarah and some of the other staff at Strutt and Parker through seeing one of their properties it felt like they were invested in our journey to get the property we wanted, Even when we thought we weren’t going to get the house they were supportive and kept us in the loop at all points, We got our dream house eventually which was a dream come true and has changed our own lives personally, the whole process was well supported and professional throughout and we are happy to have dealt with such wonderful staff. Thank you everyone at Strutt and Parker.
5/5
TrustpilotThe Exeter office gave us exceptional…
The Exeter office gave us exceptional service in times of adversity & achieved a good price for our Passivhaus Certified Penthouse at Seaton Beach. Special thanks to Isabel for extra service to ensure our buyers were looked after.
5/5
TrustpilotGina Simpson has been a fantastic…
Gina Simpson has been a fantastic Estate Agent who was diligent and looked after us throughout the process of purchase of property and understood our deadlines and needs. This was a great experience for us.
5/5
TrustpilotI recently had to decide which estate…
I recently had to decide which estate agent we would use to sell our 20 acre Farm in Ewhurst.I had lived on the farm for over 15 years, and had converted the farm outbuildings into affordable units for letting.We eventually chose Strutt and Parker, and right from the word go, Ken Roberts advised us to split the farm into four separate units, so that prospective buyers could either buy the whole farm or the separate units.Splitting one title into four separate titles is a lot of work. We made good use of Strutt and Parker's mapping team who are land registry approved.This made getting drawings a simple task.We also used the amazing team at Strutt and Parker to produce a brochure showing the four separate units, which once published on the web sites caused a massive response, such that we were getting in excess of twelve viewings per day.We were looked after by an experience team of property sales negotiators who handled all the viewings and dealt with the prospective purchasers.Thanks go to Nadia, Pippa, Holly, Sarah-Jane, Debra,Stephanie and in particular to Jackie who has a special relationship with the solicitors acting for both the seller and the purchaser.Working together the team at Strutt and Parker, sold all four lots and dealt with lots of tricky questions to achieve total farm sold for the price they thought they could achieve from the outset. I would not hesitate to use Strutt and Parker again.Ian Mills
5/5
GoogleJames Gow and his colleagues were excellent with our house sale in Kensington. We would highly recommend them and would be certainly use their services again in the future if required.
Hi Sofia, thanks very much for your review. We're glad James was able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotI would give Victoria six stars if I…
I would give Victoria six stars if I could. She was amazing in every aspect of her role in this transaction. She found me a ’unicorn’ of a buyer and treated both parties with the utmost respect and professionalism.
5/5
TrustpilotGerrards Cross Lettings Team ......First Class
Thank you Charlotte and team for your professionalism speed and top quality service in helping me relet our apartment in GXAlways a pleasure to deal with your team as you take the hassle out of the process
5/5
TrustpilotI recommend Michael Houlden and his team in Cambridge
I was so impressed with Michael Houlden who handled the negotiation of the sale of my large listed property. He is extremely enthusiastic and friendly and quickly understands the characters of both seller and buyer and handles all situations well. He even worked, if necessary, out of business hours. He ensured anyone to deal with my sale had visited the house before it was launched. Vanessa who undertook the viewings was brilliant as was Chloe in the office who set up appointments and dealt with questions.
5/5
TrustpilotProfessional and efficient
Very good, personal service. We chose Strutt and Parker because of their large data base and the virtual viewing quality of their videos. Everything went smoothly and we will chose them again in the future.
1/5
TrustpilotThis agents refuse to take me off their…
This agents refuse to take me off their database, they keep sending me information on available listing like every day. this pollutes my mailbox and frustrates me, I had written to them many time to stop and used UNSUBSCRIBE feature nothing works so far. I just like to share this so others are aware.
5/5
GoogleI highly recommend the team at Strutt & Parker Kensington. James Boulton-Lea and James Gow have been so efficient, kind and straightforward in assisting us with the transaction.
Hi Emma, thank you for your review! We are so glad you had a great experience with our Kensington team and we will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
TrustpilotAmazing service
We recently brought a house through Strutt and Parker. All I can say is they have been amazing from start to finish. Belinda at the Cambridge branch helped us from the minute she showed us around our home , until after we exchanged. She was incredible at advising us on what we needed to do, liaising with the buyers, dealing with solicitors and getting so many answers for our questions. She always responded to emails in a timely manner and was so wonderfully kind. We can not thank her enough. If I was selling my house she is exactly the person you would want to deal with.
5/5
GoogleThe Strutt and Parker Kensington team are knowledgeable, approachable, and full of integrity...all of which are invaluable traits in an agent. It has been my pleasure to work alongside Gregory Wassell and James Gow who are standout professionals.
5/5
TrustpilotGreat service from start to…
Great service from start to finish....Adrian and the team really take as much of the stress away as they can.. the most relaxing sale I have done so far..thoroughly recommend Adrian and the lewes team
5/5
GoogleGloria (Turner) has been really helpful, much appreciated.
Hi Thomas, many thanks for your review! Kind regards, Strutt & Parker
1/5
TrustpilotAvoid
They were a property managing agency for my previous flat (London, Chelsea branch). Nothing was ever done on time - to have anything fixed or replaced took absolute ages, then i moved out 6 weeks ago and they still haven’t returned my deposit. Choose another agency if you can
I’m very sorry to read of your disappointment. Please do contact me so that we can discuss the matter.
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