Strutt & Parker Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Very good experience; recommended.

We had a very good experience buying through Strutt and Parker. The team was very experienced and knew their market and client well. They were on hand with all the right inputs at the key points needed and I would highly recommend using Janet again - indeed I have already asked Janet whether she would be interested in marketing a different property for us. Thank you from us to the whole team for their support through our recent purchasing process.

Chris · 10 February 2021

★★★★★ 5/5

Trustpilot

Outstanding service both buying and selling

Brilliant service both buying and selling our properties. Very fast at getting the property on the market and sold within a week! Nothing was ever too much trouble, from the numerous questions raised and answers found in a timely manner. I am sure these were often dealt with in the staff free time as well. We dealt mainly with one member of staff which made it more personal and effective She was professional, knowledgeable and empathetic throughout and you really felt she had your back and nothing was too much trouble. Would definitely recommend!

Debbie · 10 February 2021

★★★★★ 5/5

Google

If you are in the market for a property, Mr Hatcher-Davis is the guy you need. Incredibly helpful and understanding, but most importantly, he somehow instinctually knew what I was looking for, making the whole experience a breeze.

Peter · 11 November 2018

★★★★★ 5/5

Trustpilot

The Strutt and Parker team in Exeter…

The Strutt and Parker team in Exeter led by Ollie have just sold our farm house, a range of stone barns and our Q barn.It started by two visits by the team discussing how to go about the sale and how to divide the property up.We then put it on the market and left them to sort all the problems out.What a fantastic decision that was, It was a difficult property to market but they made it look easy, we even had discussions with them well outside office hours.A big thank you to the whole team, we would not only use them again we have also recommended them to friends.First class service.

Selwyn · 28 January 2021

★★★★★ 5/5

Trustpilot

Great support from The Suffolk Office

We used Sharnie & Sophia from the Suffolk Office to successfully sell our house last year. From the initial visit for the valuation to the completion of the sale they held our hand the whole way through. They were very proactive in selling our house & didn't just wait for the internet & Rightmove to do their job for them.They were most supportive through the whole process & especially the problems caused by Covid-19We are not planning on moving house for many years to come but would use them again in a heartbeat

P1babe · 4 January 2021

★★★★★ 5/5

Trustpilot

Strutt & Parker, Gerrards Cross

Selling your house can be an emotional experience. You need an estate agent that not only knows the local (and national) market trends but can give you great advice. From valuation to the best marketing strategy; from understanding changing market circumstances to interpreting feedback from viewings; and remaining by your side - through the marketing phase to the all important offer; and thereafter during the legalities culminating in exchange and completion.Strutt and Parker, Gerrards Cross achieved all of these for me and I would not hesitate in recommending them if you are thinking of selling your property. J Thomson, Gerrards CrossDecember 2020

J · 4 January 2021

★★★★★ 4/5

Trustpilot

A sterling effort in difficult conditions

We put our wonderful old house on the market in September 2018, just in time for the worst of the Brexit impasse, followed in early 2020 by Covid-19. In these inauspicious market conditions Strutt and Parker worked extra-hard to publicise the house, with features in the Telegraph, The Sunday Times and elsewhere, as well as getting us a free repeat advert in Country Life. The brochure was excellent as was the Matterport 3-D digital survey. Throughout the 2 years it took to sell, they kept us well informed of the market, and the views of potential buyers. We were pleased by the service they provided.

PATRICK · 30 November 2020

★★★★★ 5/5

Trustpilot

Sale of Grade II listed property

From initial enquiry (agents for selling my property) to completion I found Strutt and Parker extremely professional and attentive. Due to the unique nature of the property which included a mix of residential and business elements, the sale process was more involved than anticipated, however at every step, Strutt and Parker facilitated negotiations between relevant parties, ultimately arriving at a sale. Their experience in complex and unusual situations was very evident and key in securing completion. Highly recommended - Kent Agency

D · 10 November 2020

★★★★★ 1/5

Google

AVOID dealing with this shambles of a company - Don’t book a viewing with Tess Silcock from Strutt & Parker, she don’t show up and goes on annual leave instead! Relocating to London from Lincolnshire for work. Arranged a viewing at 12 Aubrey Road a week in advanced with Tess which also was confirmed via email. She did not turn up, called the office and was told she is on annual leave and that property has been taken off for rent. They advised me that they would call Tess and try get her to contact me directly. After 10 min Tess called me directly and confirmed this property was not available as the landlord decided he didn’t want to rent it out anymore. When asked why she didn’t tell me this a few days before so we didn’t have to waste our time coming (baring in mind we had travelled 3hr from the north to get to London) she responded they were too busy taking it off their website. I thought are you being serious? Surely you would let the potential renter know as soon as possible that it’s not available!!! It was a wasted journey, luckily enough we had a few other viewings which all the estate agents had SHOWED UP! You might wanna take note Tess, very unprofessional, flippant attitude and it might do you some good getting some customer service training. I wouldn’t trust this company to find someone to rent your property, go else where there’s plenty of estate agents in London! There not worth any stars if that was a option!!NegativeResponsiveness, Quality, Professionalism

Mr · 10 November 2020

★★★★★ 5/5

Trustpilot

Service above and beyond

Sarah and Fiona went above and beyond to secure our sale. We can't thank them enough for all the hard work involved in negotiating on our behalf. They make an amazing team.

Chris · 3 November 2020

★★★★★ 5/5

Trustpilot

Excellemt sale of small barn and orchard

Strutt and Parker provided a first class service despite the value of the sale being relatively small. Ian Daniels was always attentive and patient. He negotiated an excellent deal from our perspective

Simon · 28 October 2020

★★★★★ 5/5

Trustpilot

Years of experience. In 1992 Strutt and Parker sold me a…

In 1992 Strutt and Parker sold me a lovely house in Kent with a small estate, presented with complete honesty as to its drawbacks but clearly showing its immediate attractions, and its serious potential. For the next thirty years, they offered guidance and support as I kept track of the market in deciding when to sell. That led to a very satisfactory sale of the property in 2014 and successful outlying sales in 2020. What I valued above all was the knowledge of the market as it applied to our part of Kent, the clear communication of the situation and the consideration and discretion that accompanied it.

Rosalind · 27 October 2020

★★★★★ 5/5

Trustpilot

I highly recommend Strutt and Parker…

I highly recommend Strutt and Parker Lettings. I have been using them (Formerly Roberts Newby) in Gerrards Cross for seven years to rent property to me and my family. We are tenants in our third property from them at the moment! They have been an outstanding letting agent and managing agent throughout. The agents seem to always be available to help with any issues, they get repairs done quickly and without drama, and they seem to liaise extremely well with the landlord/owners. I am a demanding customer so it says a lot for me to give such high ratings. They truly get things done, and have kept us very happy!

NTLTP · 19 October 2020

★★★★★ 5/5

Trustpilot

Excellent letting service

I just rented a new apartment through Strutt & Parker in Gerrards Cross. From the moment I contacted Katie and Charlotte in lettings, I’ve had nothing but a professional and efficient service. I had an issue with referencing as I’ve not been in the UK for a long period and hence, my credit history was limited. Charlotte and Katie did everything possible to convince the Landlord that I was a reliable and trustworthy tenant. Thanks to their hard work, the Landlord accepted my application. I also had a few issues within the apartment and these were dealt with immediately and resolved. I have no reservation recommending Strutt & Parker, Gerrards Cross if you’re looking for a rental property or if you’re considering selling/purchasing a home

TP · 19 October 2020

★★★★★ 5/5

Trustpilot

Thank You Chelsea SW10 Team

Meena Patel worked tirelessly to rent my property during these very challenging Covid-impacted market conditions. Not only did Meena successfully close a deal which fully satisfied all my expectations as a property owner, she has secured high quality long term tenants who are very satisfied too! Throughout the letting process both Meena and Petra Duffin provided regular market feedback and advice which has been invaluable. The property management team of Toby Schofield and Jay O'Dell, are first class, and always provide a prompt and efficient service. I continue to be impressed by the Strutt & Parker Chelsea SW10 Lettings and Property Management Team and their sincere commitment to client relationships. Thank you and well done!!

Elma · 9 October 2020

★★★★★ 3/5

Trustpilot

Strutt and Parker recently sold our…

Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.

J · 22 September 2020

★★★★★ 5/5

Google

Very professional team with the best properties!

Claire · 11 October 2025

★★★★★ 2/5

Trustpilot

For premium property avoid Strutt & Parker

If you’re renting a premium property, avoid Strutt & Parker. After 15 years of renting through three different agencies, this was by far the worst experience.

Lasse · 11 March 2025

★★★★★ 5/5

Google

Was a pleasure to deal with Charles Colville at this branch on a transaction that had a few issues along the way - but Charles helped steer through to a very satisfactory conclusion. Thanks Charlie !

Doug · 11 November 2018

★★★★★ 5/5

Google

I highly recommend Georgina and her team. I am truly grateful for Georgina's help and glad to share my experience online. Very helpful and efficient, always quick, responsive with very good advice, she showed great professionalism.

Chantal · 11 November 2018

★★★★★ 5/5

Google

I couldn't be happier with the service i received from John Wybar at Strutt and Parker. He was always very helpful and kept me informed during the sale of my property. Thank you John.

Andre · 11 November 2019

★★★★★ 1/5

Trustpilot

Rubbish and unprofessional!

My rental property is managed by the most unprofessional property manager called Shannon Flanagan. She is the laziest, unethical and unprofessional person I've seen working either in property or recruitment. I'm sorry for you if you'll deal with her or Jay O'Dell from Cadogan Street London. The people working at Strutt & Parker make recruiters look amazing. They are rubbish at fixing issues with the property and excellent at ignoring emails about the issues. In my case they claim that the heating system (underfloor heating) is working when contractors sent to verify the system needs significant work to be fixed. I ended up buying a heater and using that to heat the property for 2 winters. In 2019 I told Strutt & Parker that I'm not going to pay for the rubbish SSE heating system since it's not working a bill for £1.5/day just for the standing charges via 2 emails. They didn't decline my request nor commented on this. I sent them all the SSE bills and told me that they are paying them month after month. After a year they are claiming that we never had an agreement and that I have to pay the standing charges even the consumption is £0 after they failed to fix the system. Did I mention that I asked for a heater and I never got one delivered in the middle of January? All these for only £500/week for a 1 bedroom apartment. Got to love estate agents in London!

Georgian · 21 July 2020

★★★★★ 5/5

Google

Seamless experience with Oscar from Strutt & Parker for our recent rental. Excellent communication, prompt replies to any questions and a truly smooth process due to the care and attention given. 10/10. Thank you.

Jude · 10 November 2024

★★★★★ 1/5

Trustpilot

Worst company to rent an apartment from. Pure theft.

This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...

Nabil · 23 March 2020