Trusted Agent profile · Kensington and Chelsea
★★★★★
238 reviews across 2 platforms
333 Latimer Road, London, W10 6RA, Kensington and Chelsea, W10 6RA
Mind the Flat's office in Kensington and Chelsea, at 333 Latimer Road, is rated 4.1 out of 5 across 238 reviews on two platforms, including 228 Google reviews rated 4.1.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with Mind the Flat. The team was friendly, helpful, and always quick to respond. The process of finding and renting a flat was easy and smooth. The flat was clean and just as described. I’m really happy with the service and would definitely recommend them. Thank you mind the flat team!
5/5
GoogleI would rate mind the flat even more than 5 stars if I could. The letting agent and the admin team have bene fantastic. The guided me throughout the whole process and helped me finding a great solution for my needs. I am very happy I came across this agency as I couldn't ask for more
1/5
GoogleIllegal business practices and rude staff. On multiple occasions, we had contractors let themselves into the property with absolutely no notice. Every time we told mind the flat that this was illegal, they would promise not to do it again, but would then continue to do it the following month. They tried to charge us a mandatory end-of-tenancy cleaning charge. 'Mandatory' was the word they used in their email, however once I highlighted to them this was never written into our contract and it is illegal to do that, they then retracted their message and only said it was mandatory if we didnt clean ourselves. On one of their unscheduled visits, they said the common areas were unclean and if we didnt clean, they would charge us for having a professional cleaner. Their evidence for this was a picture of 3 strands of hair in the bathroom sink. In the same email, they then tried to say they would not be responsible for any rodent infestation as a result. They also threatened to kick us out (even though we were already leaving). Absolutely delusional. Repairs will not get done. I had a 3cm gap all below my window due to the window ledge having rotten away and they claimed they couldnt fix it yet because the weather wasnt great. They refused to get anything done about it for 5 months through the winter! So I had the wind and the rain coming into my room for 5 months. When we had rodents in our loft, it took them 2 months to send out pest control. It took 8 months for our bathroom extractor fan to get fixed. I have so much more to say but this should be enough to warn others not to use Mind the Flat. You will regret it!
5/5
GoogleDefinitely recommended! Thank you Domenico 🙏🏻 …
5/5
GoogleFantastic service ! Huge thanks to Domenico for being so helpful! Recommended !
5/5
GoogleThis agency is simply amazing. Booking a view is very easy and straight forward. All the people I liaised with during the different steps of the process have been helpful and professional. If you are looking for a high quality service and a suitable accommodation for you, that’s a great agency. Highly recommended
5/5
GoogleMind the flat is an amazing service, its stress free to be honest. The people who work in the company are excellent. Specially Murad, he has helped me a lot and made the whole process smooth. I would highly recommend it, get in touch with them.
5/5
GoogleVery professional agency. Helped me a lot to find the best room for me close to my workplace. Szabolcs was always nice and well prepared agent. Thank you again. 5 starsPositiveResponsiveness, Quality, Professionalism, Value
Hi Andras, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Szaby is really pleased to read your comments 😊 …
5/5
GoogleI had a very good experience renting with Mind the Flat, and Amaan was very helpful with helping with references quickly as well.PositiveResponsiveness, Quality, Professionalism
Hi Dan, we appreciate your kind review and are happy to hear that your experience with us was good! We hope to have you back with us soon.
5/5
GoogleWhat can i say..... Not a bad word to say about them :-) Great service from start to finish. I've had some difficult situations and not only have they helped, but they've always done more than other companies. Its clear for me to see that Mind the Flat is not just out to make a profit, but wants to deliver a great experience for the renters throughout the whole process -so that people recommend them to others. They don't just think about themselves, which is very very rare for any company, let alone a Real Estate agency. Recommend, Recommend & Recommend! thank you, Farzin
Hi Farzin, Its great to hear from you, thank you for your kind review and glowing praise, we are really happy to hear you have enjoyed your stay with and the services we provide. Hope to be in contact soon!
5/5
GoogleI Had been renting with Mind the flat for the past 3 years. They are very friendly, honest, and always try to solve the problems once we reported. It was a delightful experience to live in west London with them. I especially appreciate Amaan’s help - he helped a lot with checkout process during the Covid time. I’d be happy to recommend this agent to the others and to use their service again if I need a place in west London again.PositiveProfessionalism
Hi Yulun, Thank you for your kind review, it has been a pleasure renting to you for the past years and truly hope our paths meet again. All the best with your future endeavors.
5/5
GoogleMy first use of mind the flat servicea and was an amazing experience! Agent Ferial was helpful and sharp from our first interaction till the end. On time and communicative till the end. Thanks Ferial for your service !
5/5
GoogleMoved in one of their properties pretty quickly and Amaan was really helpful throughout the whole process! also my room was super clean when I moved in!PositiveResponsiveness, Professionalism
Thank you for your kind review, We are pleased to know that you are delighted with the service you have received and hope to help where we can throughout your stay with us!
1/5
TrustpilotWorst agency in my life
Worst agency in my life. Give short agreement to every renewal increase the price. 5 months waiting to cut grass, more then one year complains about fridge, not repairs, not refreshing house while living for 3 years. After they lie about renovation house and give section 21 just for rised price for new people's. Liars and unprofessional not recommended!!!
Dear Mamara, Thank you for sharing your feedback. We understand your frustration and apologise for any inconvenience you experienced during your tenancy. Regarding the renewal increases, it is important to note that the decision to raise the rent is at the discretion of the landlord, which tenants agree to upon renewal. Additionally, adverse weather conditions can affect our ability to carry out tasks like grass cutting promptly. We strive to address complaints promptly and efficiently, but we regret if your concerns were not resolved to your satisfaction. We appreciate your three-year tenancy with us, and we would have respected your decision should have have chosen to look for other housing opportunities, but you were clearly happy with our services if you decided to stay with us for 3 years. The renovation you mentioned was indeed carried out after all tenants had vacated the property, and it was not our intention to mislead anyone. We value your feedback and will use it to improve our services in the future. Regards, Mind the Flat team
5/5
GoogleThe Mind the Flat team are the embodiment of professionalism, honesty and patience at it's best. They make it all look so easy. They understood my needs and delivered beyond my expectation. I couldn't be happier with the service I received. If like me you are looking for a no fuss and jargon free agent, i will recommend you use Mind the Flat, you will not be disappointed.
Thank you for your kind review, we really appreciate your feedback and we do hope that you can rely on us in future
1/5
GoogleMy experience within the year living in this flat and dealing with the agency was a nightmare. The first day I moved in I found the room in a very poor state. A lot of the furniture was broken and there was a smashed mirror with the glass all over the floor. Imagine myself moving in and finding the room with a mirror broken and all the pieces all over the floor, the drawer broken... None of them checked the room out and not even apologised for the situation and it took over a month for them to come and fix the broken furniture. Nothing compares with the situation I had to live (and the current flatmates are still having) when for almost 4 months we were unable to have a proper shower because the temperature was either extremely hot or extremely cold. I have no idea why this was but it was impossible to shower. They sent a contractor to have a look at it but we were told he could not fix it... The agency's solution was for us to have a bath despite us paying out rent every month on time and party of the agreement was that the flat comes with a shower. As you can see for the pics, we also had a leak in the bathroom and for that reason, mould in the walls... As far as I know, they haven't fixed it yet. The agency was terrible at replying to our emails and regularly ignored us. I would have to send many, many emails and wait sometimes weeks for a response and when they did respond, their emails were written so unprofessional it was shocking. Finally I decided to move and then its when they showed me how unprofessional they are. All of us knew they used to get inside of the rooms without any permission because one of us had the video recorder but I could prove it personally when they called me asking me if I could move earlier since all my stuff was already package. I said yes (because I was already living in an other place and waiting to finish the notice) as long as they could give me 2 or 3 days (reasonable time) to move out. Well, after that conversation (Friday evening) I received an email (Saturday evening) warning me I had to leave the flat on Monday before 11:00 am. Not even a call, just a single email giving me 24h to find someone on the weekend to do the moving. The worst part was the treat I received from the management, I won't get into details but very disappointing after all the money I was paying living with 4 more people and besides people who we were never able to meet after they move in (even when we asked several times since we had very bad experiences). They only thing they did properly was actually kicked this woman out to the flat who made us our life a nightmare during about 3 months... So.. as you all can see, great experience.
Dear Diana, We would like to apologise for how you feel about your experience with us. We pride ourselves on our ability to help tenants with issues occurring throughout their tenancy. With that in mind, our company assisted you to the best of our capability with the problems of your room state on move-in day, the shower and leak, the ability to meet any prospective tenants and move out. Our company and you both acknowledged the situation regarding your room for move-in was challenging. Due to the accident of a cleaner falling; causing a break in her knee. The room was cleaned before arrival; however, the cleaner's fall at the end of the cleaning, caused the drawer and mirror damage. Being understanding of how this adds stress to the process of moving; a member of staff emailed an apology and scheduled a contractor to repair the damaged drawer within a week. As for the ongoing issue of the shower, not regulating the water temperature, We understand how this problem was an unforeseen burden. Being understanding of this inconvenience, our staff worked with the landlord to send over five qualified plumbers after the complaint was to our knowledge to correct the issue. We then consulted the council and accredited the problem as a result of a structuring issue of the building with a possible cause of a new water tank being changed that corresponds to cold water pressure. Nevertheless, you could still bath and wash as per confirmation of your flatmates. Like the previous bathroom issue mentioned, MtF responded to the leak in the ceiling of the bathroom when reported. The maintenance team sent a contractor the same day to inspect the leak and fix it as he saw fit. When the issue persisted, other contractors were sent to correct the problem, which was eventually settled- accompanied with our company paying for any related aesthetic issues from the leak, like the stains on the ceilings. Also, you mention how you were not able to meet the new tenants before they moved in. However, on several occasions, a member of this staff emailed your flat about times for when the prospective tenant could meet you all. We understand that everyone has busy schedules, so we provided the residents of that flat with the prospective tenant's phone number, which would have allowed you to reach out and make plans to meet up, so your schedules align. Concerning the matter of your check out, we accommodated your request to break your contract and leave the property earlier than allowed, due to your new living arrangements. As a kind gesture, our colleague managed to find a replacement for your room and save you £300 in rent. Also, when we were conducting viewings, you were always notified by our automated system. Unfortunately, you mentioned that you classify all our emails as spam and therefore, you were no longer receiving communication with us, whereas all your flatmates received those emails. Nevertheless, as a matter of favour and to quicken communication, we texted you to inform you that we had found a replacement and we will need a written confirmation that you were happy to vacate by the 30th of September. On the same day, we notified you by email that we found a replacement for your room, so you had to move out by Monday; thus, giving you over 48 hours notice. Last but not least, we are sorry to read your review, we can ensure we have done our utmost to solve the minor issues promptly and liaise with the council to resolve them quickly when not related to the landlord duties. We wish you the best of luck in your new accommodation, Best, Mind the Flat
5/5
GoogleWhile a tenant with MF they have been very professional and above all really kind people, especially Eliana Thank you for the awesome place I had for nearly 2 years Miguel
Thank you for your kind review, we are happy to hear we were able to assist you during your stay with us and hope that you can rely on our services in future.
5/5
GoogleGreat flat, and the staff are incredibly helpful. Fam, Amaan, and Ellie were very friendly and knowledgable when answering queries so thank you to them all!
Hi Theo, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Fam, Amaan, and Ellie are really pleased to read your comments 😊 …
5/5
GoogleI was in desperate need of a room in Willesden Green and decided to enquire with Mind the Flat. A woman named Ferial Ward dealt with my enquiries in an extremely professional manner. She truly made me feel comfortable, whilst taking all my needs into consideration. In the future, if I was ever in need of a room again, Mind the Flat is the first place I would go to.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review, we are happy to hear we were able to assist you during your stay with us and hope that you can rely on our services in future.
5/5
Googlewe have been working together for years, always paid on time and extremely professional. I will suggest Mind the Flat service to anyone looking for a flat to rent and get a guaranteed peace of mind.
5/5
TrustpilotGreat Customer service and excellent accommodation
My girlfriend has just moved to the UK on a working Visa, and had the absolute pleasure of dealing with Doriana. She was so kind and helped us to quickly find a beautiful apartment in Fulham. She didn’t waste my time as other agents did at other estate agencies. Everything went well and smoothly.we could not have asked for better and more efficient service. thanks
5/5
GoogleMind the Flat is easily the most competent agency I used while living in London. The rent was fairly reasonable (although you will inevitably find better value renting a flat as a group rather than an individual room), the room was of a good standard, and any issues in the flat were resolved quickly. In a world where estate agents treat professionalism as optional, Mind the Flat stands out.PositiveQuality, Professionalism
Thank you for your kind review, we are happy to hear we were able to assist you during your stay with us and hope that you can rely on our services in future
5/5
GoogleGreat and professional, Ferial has been really helpful and reliable. Defo recommended
Hi Claudio, thank you for taking the time to give us a review! We are happy to hear that our staff member Ferial was of great help to you.
5/5
GoogleExcellent services! For weeks I wanted the building they manage....My references at first didn't came back posivetly, but after I spoke with Thomas and Elga, with their excellent customer care and I must say patience....My application went through.Thank you! They could easily say sorry you failed the checks and go to the next applicant, that was my fear...But they didn't! So again thank you and highly recommended! They are honest, I can confirm it! Now I live in an amazing place!
Hi Roman, thank you for your kind words. We hope you are comfortable in your new home, and we are very happy to know that you are satisfied with our services. Please do not hesitate to contact us at info@mindtheflat.co.uk for any further question. Wishing you the best, MTF team.
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Mind the Flat's Kensington and Chelsea office has 238 reviews across two platforms: 228 on Google, 10 on Trustpilot.
Mind the Flat Kensington and Chelsea is rated 4.1 out of 5 across all 238 reviews, and 4.1 out of 5 on Google from 228 reviews.
Mind the Flat Kensington and Chelsea, 333 Latimer Road, London, W10 6RA, Kensington and Chelsea, W10 6RA.
