Trusted Agent profile · Kensington and Chelsea
★★★★★
238 reviews across 2 platforms
333 Latimer Road, London, W10 6RA, Kensington and Chelsea, W10 6RA
Mind the Flat's office in Kensington and Chelsea, at 333 Latimer Road, is rated 4.1 out of 5 across 238 reviews on two platforms, including 228 Google reviews rated 4.1.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI find a new room with Mind the flat and I'm happy with all the services. Everyone is friendly and nice to speak too. My experience is so much better Vs my previous agency. You got all the certificate to be sure everything is control like Electricity and Gaz. Invoice for your payment before you paid and after. And it's simple to collect the keys for your new house. Super experience with Mind the flat.
5/5
GoogleMy girlfriend has just moved to the UK on a working Visa, and had the absolute pleasure of dealing with Doriana. She was so kind and helped us to quickly find a beautiful apartment in Fulham. She didn’t waste my time as other agents did at other estate agencies. Everything went well and smoothly.we could not have asked for better and more efficient service. thanks Mind the Flat Team
Thank you for your kind review, we are happy to hear we were able to assist you during your stay with us and hope that you can rely on our services in future.
5/5
GoogleBeen renting with Mind the Flat for a few months, and since my first viewing Domenico has been great, super helpful with everything and answering any questions I had
5/5
GoogleMind the flat exceeded my expectations for their High quality services and promptness. You definitively want to find the right people if you are looking for a room in London and this agency has the best team. I appreciated their professionalism and their valuable customer service. They just made the whole process from the beginning very Easy to deal without unnecessary stress. Well done mind the flat and thank you!
5/5
GoogleGreat service , thank you Domenico. Clear, and easy . I felt supported throughout the process. Thank you Mind The Flat team !
1/5
Google7 Hillcrest Court, room #2 - update 6 March 2023 - have now found out that Mind The Flats refusal to provide the landlord's name and details violates Landlord & Tenant Act, over months the agency have misled me on this. Amended to 1 star - Hillcrest Court has a recurring mold/damp problem which Mind The Flat routinely paint over, I found this out from other flatmates and residents in the building. Mind The Flat's maintenance leaves a lot to be desired, bathroom floors cracking to expose nail heads have gone months without an answer. Heating times can no longer be adjusted from property. Broken radiator in room 2 during Nov/Dec - fixed eventually but request for compensation during this time acknowledged 3 months after initial request and refused without reason - landlord will not correspond with tenants and shows no interest in joining residents group investigating the damp, mold, or lack of bin issues. Room often accessed outside of schedules time and less than 24 hours notice. Initially I thought I found a great agency, over the year this has been disproved. I have frequently been ill while in room 2 which I believe may be due to the recurring mold and damp so now looking elsewhere. First review one week into moving in: a pleasure to deal with, my viewing went well with agent and it was a great relief to find Mind the Flat after some incredibly negative experiences with other agencies in London. Next time I'll be looking at Mind the Flat before anywhere else.
Thank you for your great feedback, it was a pleasure getting to know you and are pleased your experience with us was a positve one.
5/5
GoogleI write to express my sincere and heartfelt appreciation and gratitude for your highly professional and competent services as I was looking to relocate as a matter of urgency and came across Mind the Flat after having tried several agencies. It was extremely delightful to have had one of the agents Ferial deal with my queries. Not only was she fast and efficient with her response but she went above and beyond with catering to my needs in helping me find the exact property I was looking for. I couldn’t have been happier with the service provided!PositiveProfessionalism
Thank you for your kind review, we are very pleased to have been able to help and are always here to assist with your needs.
1/5
GoogleA poor excuse for a letting agency. Even the building looks dodgy. They push for video viewings claiming loads of interest from other people. They hide things that are wrong with the property and when you complain they try to catch you with legal jargon they don't even understand! The 'agents' are rude, aggressive, intimidating and inflammatory. My conversations with Marc Rowbury both over the phone and via email correspondence were awful. He was manipulative, harrassing and patronising! Eliana on the other hand dragged things out and wasn't too pleasant either. Whoever gave these people licenses to read, sign or even store any documentation for a homeowner or renter is insane. DON'T GIVE THESE PEOPLE YOUR MONEY! Just because they're on the cheaper side doesn't make the scam worth. If you have a problem with the property and complain, nothing will be done. Even when you complain multiple times, they'll say there's no 'record' of you complaining or anyone else for that matter. You'll waste less time, energy and money going to the therapist you'll eventually need when you're done with these people.
1/5
GoogleChecked with them 3 hours before the viewing that it's still going ahead because I have a long journey and wanted to ensure all is good. 15 minutes before the viewing and called and cancelled the viewing.
Dear Pavel I am sorry to read your review. As explained during our call our office building was evacuated due to a power outage that we could not predict at 8am when you spoke with my colleague. We offered to move the viewing to a different time slot because we would have enough time to reach the property. I am happy to provide you evidences of the power cut in private
5/5
GoogleExceptional experience with ‘Mind the flat’ especially Ferial, She has been a huge help throughout the process
5/5
GoogleGreat service , thank you Domenico. I felt supported throughout the process. Thank you Mind The Flat team !
5/5
GoogleHaving come to london recently and tried many agencies I must say the customer service at Mind the Flat was exceptional. Through out my stay with them the team was extremely helpful with regards to maintenance issues I had. These were then resolved in a professional and timely manner. Anyone looking for any accommodation in london I would highly recommend these guys! Also a special thank you to Amaan for his fantastic help.
1/5
GoogleIt's very unprofessional agency. They promise a good flat/house and push you to rent it. And then, there are so many issues. My flatmates are still calling them. Team does not care to your needs and it's not understandable (disaster), Eliana is the only one value on there. I absolutely do not raccomand this agency.
Dear Libera, i am truly sorry to read your feedback regarding our service. Our maintenance department works very hard to solve every minor issues our tenants have within 48hrs from their initial written call out. Nor of your previous flatmates have express any discontent to us. Nevertheless, I am sorry you would not recommend our agency to others. We hope you will find what match your expectation soon, we also take this opportunity to wish you all the best of luck here in London
5/5
GoogleI am really happy I found a room with Mind The Flat. They were very friendly, professional and it was always very easy to have a problem solved in a good time. Amman was particularly friendly and helpful! Thank you Mind the Flat! 😊PositiveResponsiveness, Quality, Professionalism, Value
Hi Yoshiko, Thank you for your kind review, we are very pleased to have been able to make your stay with us enjoyable and hope our paths cross again in future.
1/5
GoogleThey are quite nice when signed contract, after that u can only asking help from auto reply account and if your lucky there is someone reply with extremely low efficient response, and nothing will be resolved. Really disappointed and I regret my high review after I picked up my key from their office, totally different feelings.
I am sorry to read your review, and we appreciate your feedback. For us to improve your experience as previously mentioned on several occasions over the phone, by email or via chat please do not use our letting What's App chat as the sales team is out for viewings all the time and they will not be able to answer promptly to your maintenance issue. You have been provided with a direct line to our maintenance team, you have a tenant panel where you can easily report your problem, or you can send us an email. I appreciate that you are not satisfied with the promptness of the speed our team got back to you, as explained our maintenance guy had a severe injury and therefore several jobs had to be postponed. Nevertheless, we will do our best to improve and make sure we can speed up our communication with you and all our tenants; as far as those are received via maintenance panel or phone, not a sales team chat.
1/5
TrustpilotShockingly bad service to tenants
Shockingly bad service to tenants, the worse experience renting a property in my life. RE. Ultimately yes I could have moved out but with having to renew a contract every 6 months, timing and finance to rent another property was everything. This company is everything wrong with what the rental market has become. Your job is to maintain a property for the landlord of which you didn't do, your job is to vet incoming tenants which you didn't do. All this along while putting the rooms price up and forcing people to move out. I honestly hope this company goes into liquidation.
Dear Christopher, We hope you have been well ! We appreciate your feedback and are truly sorry to hear about your negative experience while renting with us. We take all tenant concerns seriously and strive to provide the best service possible. It's important to note that you were a valued tenant with us for just over two years, during which time we made every effort to address and resolve any issues you brought to our attention. We consistently aimed to handle your concerns quickly and professionally, ensuring your living experience was as comfortable as possible. We regret that you felt dissatisfied with our service. We want to assure you that our team is committed to continuous improvement, and your feedback will be taken into consideration as we work to enhance our services for all our tenants. We also want to emphasize that if at any point you were unhappy with our service and felt it was shockingly bad, you had the option to explore other housing opportunities. We genuinely value our tenants' satisfaction and would have respected your decision to find housing that better suited your needs and expectations. Thank you for sharing your concerns with us. We will use your feedback to further improve our services and ensure a more positive experience for our future tenants. Regards, Mind the flat Team
5/5
GoogleFeri and Domenico were very helpful throughout the process and made everything so smooth.
5/5
Googlethe agency is really professional and helpful especially if your long distant trying find a flat from out of London was able to do video call viewing of flat with no hassle staff are very friendly when dealing with any enquires overall would use this agency again and would recommend to others
Thank you for your kind review, we are happy to know that you enjoyed your stay with us and wish you all the best for the future.
5/5
GoogleReally very professional agency, I requested to see the same house twice to be sure of taking it and they granted it to me, thank you Doriana and Fulad for your professionality, I hope to continue to feel good with you!PositiveProfessionalism, Value
Thank you for your kind review, we really appreciate your feedback and we do hope that you can rely on us in future
1/5
GoogleWorst experience, they will keep your 1 week deposit and make any excuse under the sun so they can let out the room to someone else
Dear Ziba, we do not have any tenant under your name or details
5/5
GoogleI was looking for a house in London and mind the Fiat was a fantastic agency, in a few days I found a house like I desired it. Competence, professionalism and a lot of willingness marks this agency.I advice to all those who need to find an accomodation in London. Thanks for everything.
Thank you for your kind review, we really appreciate your feedback and we do hope that you can rely on us in future
5/5
GoogleRenting with Mind The Flat has been a smooth experience. The lettings and admin team was helpful throughout the process, and moving in was straightforward. The property was as expected, clean, and ready to go. Whenever I had any questions, they were quick to respond, which made a big difference. London rentals can be hit or miss, but this was definitely a positive experience. Would highly recommend!
1/5
TrustpilotThis company does NOT give a jot about…
This company does NOT give a jot about you or your wellbeing. This company is solely out to make as much cash from you as possible. I lived at one of their properties for just under 3 years. I was a model tenant. Kept the place clean and tidy, constantly turning off lights that were left on and generally keeping a watchful eye. I complained about several issues that any sane person would; Gas and heating usage, kept my share to a minimum, they still wanted me to pay for misuse despite me emailing them several times about how others were abusing it. Parties and 4am; said they would have a word with the tenant, didn't do much good. Group sex; told me it was not for them to judge others lifestyle. Friends staying for months on end; did zilch about that. On top of this they served everyone a section 21 notice then within a week of everyone moving (AT GREAT EXPENSE) they hiked the rent way up and re-advertised our rooms, I would not rent a cardboard box from these cowboys. I would avoid at all cost. I was going to leave it but thinking back of the distress and financial loss I experienced I thought others should know.
5/5
GoogleExcellent support throughout my stay. I would definitely rent through this agency again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
