Marsh & Parsons Notting Hill reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Lease renewal/negotiation

Ellie Hodkinson was professional, helpful and really added value to the whole renegotiation/lease renewal process. A great brand ambassador for Marsh and Parsons and delighted to have had her support and guidance during this period - especially as she did all the hard work with the discussions with the tenants and keeping me up to date and informed.

James · 22 January 2024

★★★★★ 5/5

Trustpilot

Great expertise

William was extremely helpful and prompt with his assistance today. Great to have his expertise - highly recommend!Roy is another member of staff who deserves recognition. He was extremely fundamental in securing another tenant for my flat. His attention to detail was excellent. I was extremely happy with his work and wouldn’t hesitate to recommend.

Slaney · 21 March 2024

★★★★★ 5/5

Trustpilot

Tor has been very helpful in helping me…

Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked

NicholasBrooks · 30 May 2024

★★★★★ 5/5

Google

We’ve had mixed viewing experience in the past but Steven was easily the most professional and nicest real estate agents we’ve ever met. He is also the only one to be actually able to show off market gems even in the tough September market.

Daniel · 22 September 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis…

I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....

RUHANI · 29 April 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons Tennancy Management Team at Marsh &…

The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.

Terry · 17 January 2024

★★★★★ 1/5

Google

I wish I did not have to write this review for an agent that I have worked with for 11 years. I used to rent two properties through them. I had to first stop using them for my Bayswater flat because of them lying on the terms of the contract and attempting to blame the tenant for it. I decided to give them a second chance with my smaller Notting Hill flat (rented in May 2019). Even before moving in, the tenant installed a lock on the front door without my consent. My multiple calls/emails to M&P to address the issue were ignored. At the end, I was forced by the tenant to accept a key from the new lock even though I wanted the lock removed. M&P refused to insist on compliance with the terms of the contract. They failed to act as my agents but then my tenant is a powerful organisation that gives M&P multiple mandates... Then in July 2019, M&P failed to transfer the rent from my tenant. The usual statement from M&P arrived on time but the money was not in my account. I chased repeatedly, was referred by email to a number of employees but it took almost a month of chasing to get the rent from the agents. A similar situation occurred in August 2019. The problems were justified with the COVID disruption to staffing. Equally, M&P's fees did not reflect any such disruptions as they charged the standard 10% fee. In early May, for the first time in 12 months I tried to speak with the person responsible for overseeing my property to establish the terms of our ongoing collaboration. I could not speak with her because her direct line did not work. She refused to call me from any alternative device and I was told that the only way to talk to her was by email! When as a result of all the problems in the first year I asked M&P to consider reducing their fee of 10% going forward (I also offered to manage the rent payment myself), I was told that this was not possible. When I complained about their service, the same man who did nothing about the lock, rent and management of my flat told me that I don't pay them enough to get a better service. He advised I should be more flexible due to COVID. He ignored my point that I was happy to be flexible as long as they adjusted their commission to reflect their poor service. He told me they had plenty of other clients and if I wanted, I could take my business somewhere else. I told him I had taken part of my business to a competitor and he started badmouthing them. He told me that if I find these people that great, he will be happy for me to give notice straight away even though he warned I would be on the hook for another 6 months. That was the first time I heard of the new COVID regulations. I would have thought M&P should have kept us in the loop on that! While this is disappointing, I encourage all of you reading this and experiencing similar issues with M&P's Notting Hill office to give feedback so we as customers are not treated in such unreasonable way. The more transparency there is, the higher the chance M&P may pay attention and go back to their old ways of doing business.NegativeResponsiveness, Quality, Professionalism, Value

Victoria · 23 October 2021

★★★★★ 5/5

Google

I had the pleasure of working with Patricia to find me a Flat in Notting Hill, I had been looking since August, with several different letting agents and had found the experience rather Stressful.However then I happened to call Marsh & Parsons and got on the phone with Patricia, she was up for the challenge to find me a place to move into within a week, We immediately had two virtual viewings, and both flats were the best I'd seen in 3 months. Patricia negotiated a great price and made me look like the best possible tenant. The paperwork was handled professionally and efficiently with the help of Tom. Within 8 days of our first call I moved into a beautiful flat in Notting Hill. Thanks you so much Patricia, I couldn't recommend her more!PositiveResponsiveness, Quality, Professionalism

Ruben · 23 October 2021

★★★★★ 5/5

Trustpilot

Long-standing good service

I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.

Joanna · 24 April 2026

★★★★★ 5/5

Google

Ella has been amazing in helping me find the perfect apartment. She always responds to questions and gives honest answers and has guided me through the process of settling on an apartment. It has been a great experience.

Reem · 9 December 2025

★★★★★ 5/5

Google

Alanna was absolutely amazing. She made me feel welcomed the moment I spoke to her. Very informative young lady who helped me massively with my property search. Alanna has set the standard for what a perfect agent should be.

Jeremy · 23 November 2024

★★★★★ 5/5

Google

Patricia Tanski is the best I've worked with (and I was in touch with *a lot* of agents across all the Notting Hill companies these past 2 weeks). She was a straightforward and consistent communicator, worked hard to find opportunities that really suited us, and showed great passion for her work as well as drive for her clients. Thanks Patricia!

Justine · 23 October 2023

★★★★★ 5/5

Google

Bo has shown me kindness and has been extremely supportive in my search . Very helpful, excellent knowledge and advice . I’m very grateful for all her hard work and integrity. Thank you .

Catherine · 11 May 2026

★★★★★ 5/5

Trustpilot

There was simply nothing to complain…

There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.

Ole · 13 February 2024

★★★★★ 1/5

Trustpilot

I agree with the other review about…

I agree with the other review about this company. We found a great flat and when we tried to sort things out in a reasonable fashion with the women Beth and particularly Georgi, we were really put off by their behaviour towards us. My wife is Russian and is not easily upset, but in the end, with phone calls to each of us, we decided to give up on this company and the desirable flat in Kensington because they put such a bad taste in our mouths. Seems like this company culture stems from the top to me... rather unpleasant and certainly to be avoided. (Also, I see you in your reply that you can't find our records, despite the fact that we made an offer on the flat concerned - well never mind, as we certainly want to get you out of OUR heads as soon as possible).

Customer · 20 April 2021

★★★★★ 5/5

Google

Patricia helped me from start to finish, helped me tour properties from her car, and got me to find my dream apartment just in the nick of time when I had given up hope on other agencies.!!

Binji · 10 April 2026

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023

★★★★★ 1/5

Trustpilot

My experience with Marsh & Parsons has…

My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.

Joseph · 4 August 2026

★★★★★ 5/5

Trustpilot

Nora was absolutely excellent

Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.

Marie · 14 March 2024

★★★★★ 5/5

Trustpilot

Jasmine was incredibly helpful and…

Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative

Matthew · 10 October 2024

★★★★★ 1/5

Trustpilot

Meilssa Polvan

Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.

Vishal · 30 November 2020

★★★★★ 5/5

Trustpilot

Great experience could not recommend more!!

My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!

Emily · 25 October 2023

★★★★★ 5/5

Trustpilot

India was attentive and knowledgeable when helping us find our forever home.

We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.

Kaycee · 8 November 2024

★★★★★ 5/5

Google

Patricia Tanski at Marsh & Parsons Notting Hill has been incredible in assisting me finding a new home in the area. Very receptive to my needs, and had constructive & caring input. Throughout my flat hunt, she has followed up and been generous with her guidance. I'm definitely encouraging friends and family relocating her way! Lea

Léa · 23 October 2023