Marsh & Parsons Notting Hill reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Patricia Tanski at Marsh & Parsons Notting Hill has been incredible in assisting me finding a new home in the area. Very receptive to my needs, and had constructive & caring input. Throughout my flat hunt, she has followed up and been generous with her guidance. I'm definitely encouraging friends and family relocating her way! Lea

Léa · 23 October 2023

★★★★★ 5/5

Trustpilot

India was attentive and knowledgeable when helping us find our forever home.

We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.

Kaycee · 8 November 2024

★★★★★ 5/5

Trustpilot

Abdullah Leghari

This is a review for Mr Abdullah Leghari who is one of the management agents at Marsh&Parsons Kensington. He is super efficient helpful and polite. My mother who is disabled has had a lot of problems in her rented flat but Abdullah is the one to go to if you want it fixed quick. Thank you Abdullah

Mo · 20 September 2023

★★★★★ 1/5

Google

Until the signing of the contract, everything was perfect. Since the check-in day, it has been a nightmare. I had left a 5-star review, but I now feel forced to change it to 1 star. Two weeks into my contract, the belongings of the previous tenant are still here, and they haven't even been able to locate the gas and water meters. The check-in report was incomplete, and without the meter readings, I can't make the name change on the contract for the utilities. Not to mention the cleaning, which had to be done twice because a professional cleaning had not been carried out. The washing machine isn't working, the radiators need repairing, and many things in the house were broken or not working on the day my contract started. I'm truly lost for words.

Giulia · 1 January 2025

★★★★★ 4/5

Trustpilot

We recently purchased a property…

We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.

Dexter · 23 September 2020

★★★★★ 5/5

Trustpilot

Professional

Stefani consistently provides a professional and efficient service

Customer · 16 October 2026

★★★★★ 5/5

Google

Great experience working with the team, Patricia was the agent who helped us and she was truly fantastic! Very professional, on top of everything and made the process so smooth for us. Highly recommend working with her!

Pankti · 22 September 2024

★★★★★ 5/5

Trustpilot

Recommend M&P to use!

Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.

PA · 19 January 2024

★★★★★ 1/5

Trustpilot

Dishonest, Negligent, and Entirely Landlord-Focused

My experience with Marsh and Parsons has been appalling. Over the past 18 months, I’ve dealt with rodent and moth infestations, a persistent damp and black mould issue, and numerous unresolved maintenance problems. Despite raising these issues repeatedly, they remain neglected.The letting agent has repeatedly misled me by claiming they’ve contacted the landlord or are taking steps to resolve the problems, only for me to find out later that no action has been taken. They make vague statements to create the illusion of progress but fail to deliver. Their clear priority is serving the landlord’s interests, not addressing tenant concerns.Adding to the frustration, the high turnover of letting agents means communication is a constant challenge. Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunication and delays. It’s exhausting and completely unprofessional.When I requested compensation for my belongings damaged by damp, they outright refused on the basis I don’t have a receipt and this is not in line with their policy. The landlord also refused the request on the basis I could’ve stored items elsewhere in the house, further enforcing the lack of usability of my living space. Contrasting this, they are quick to enforce trivial matters like grass length or act promptly when an issue affects the landlord’s property insurance. This blatant double standard is unacceptable.I would not recommend Marsh and Parsons to anyone seeking a reliable or tenant-focused letting agent. Their dishonesty, neglect, and poor communication make renting through them a miserable experience.I am extremely surprised by the volume of 5 star reviews and question the integrity of these.

Emma · 19 December 2024

★★★★★ 5/5

Trustpilot

They hire good people

Jasmin​​​​ Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.

Sam · 4 October 2024

★★★★★ 5/5

Google

Patricia from M&P is a dream to work with. She will go above and beyond for her clients, has a great eye for high quality properties, with superior market knowledge.

Laura · 11 May 2026

★★★★★ 5/5

Google

Had a great service with Lucy Tezoli. She shower me a great flat and has been very atrentive and professional throughout the process. She has also been quite straightforward about each step in the process.

Diana · 2 April 2026

★★★★★ 5/5

Google

Lucy Terzoli did an incredible job at sourcing the right opportunities and managing the process, well done!

Olivier · 11 August 2026

★★★★★ 5/5

Trustpilot

Edward was efficient and easy to work…

Edward was efficient and easy to work with

Gray · 23 June 2026

★★★★★ 4/5

Trustpilot

Abdullah has been very responsive…

Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.

Pascal · 27 September 2023

★★★★★ 5/5

Google

Alanna, their lettings agent, was a great help! Assisted me with my property search fantastically. I would highly recommend Alanna for anyone’s future property search. I will definitely be using her assistance again!

Peter · 23 November 2024

★★★★★ 5/5

Trustpilot

Great responsiveness

We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.

Zhou · 4 December 2023

★★★★★ 5/5

Google

I had a great experience with Steven Patten from Marsh & Parsons Notting Hill. From start to finish, Steven was professional, knowledgeable and incredibly supportive. I would definitely work with him again.

David · 2 December 2024

★★★★★ 5/5

Trustpilot

Great experience with the estate…

Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.

Natalia · 29 September 2024

★★★★★ 5/5

Trustpilot

Having just completed my sale

Having just completed my sale, I am writing a thank you very much to Neela Patel, my state agent. She gave me a sensible and professional advice about the market, discussed fully the offer a d the entire process and even after the offer was accepted, she kept me well informed. Even to help push a few answers from the seller solicitor!! This experience would have not been the same without her help and support, and I am very grateful to have met such a professional agent.

Marisa · 27 November 2024

★★★★★ 5/5

Google

“I’m genuinely grateful for Ridwan’s help throughout my search. He’s reliable, attentive, and incredibly easy to communicate with. He never pushed anything, just provided clear, honest information and worked around my constantly shifting schedule to arrange viewings. His support made finding a place in Notting Hill so much less stressful.

Kavna · 23 November 2025

★★★★★ 5/5

Trustpilot

Been managed by Owain for several years…

Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.

Vic · 17 April 2026

★★★★★ 5/5

Google

Aneeq was beyond helpful in helping us find a property that suited our needs and our desire for a sustainable dwelling with the right mixture of function and taste. I would highly recommend him to anyone looking for a property in Notting Hill.

Harry · 25 May 2024

★★★★★ 5/5

Google

I had an excellent experience with Steven Patten. I called him late on a Friday, and he took my interests seriously, promptly arranging viewings for the following day. He curated three carefully selected properties, each showcasing a different style. Steven’s genuine approach and extensive knowledge were invaluable, helping me negotiate terms with the landlady and secure a tenancy within just three days. It was one of the best lettings experiences I’ve ever had, and I highly recommend his professional services.

Bolun · 23 November 2024