Marsh & Parsons Notting Hill reviews in Kensington and Chelsea

★★★★★ 1/5

Google

Thought I was lucky to land an apartment in the summer but how wrong I was. When I signed I was told not to put in a break clause as it will limit my chances (big mistake). Upon signing the contract I was only aware of two issues, a broken extractor fan and lights that needed to be replaced. The day of move in I found out the apartment was also not cleaned, faulty gas boiler and thermostat (randomly turning on the radiators and causing the apartment to heat up in peak summer), leaking sink pipe, landlord’s utility bills >1k GBP which still have not been settled up, food still in pantry and garbage not thrown out, landlords possessions still in the apartment (a contractor had to be hired to remove his belongings and some are now still stored in the apartment, didn’t realise I am sharing a hefty priced 289 sqft studio with the landlord??). One month in and I’ve had multiple technicians a week coming in and out and still not resolved. I asked to unwind my agreement due to being misled and the main response was I am locked into the contract and the apartment is habitable?! Each time I ask if the landlord received my request and letter, no response. If you want agents who have their best interest and not yours, then sign up with these guys. What a joke.

Tram · 22 September 2024

★★★★★ 4/5

Trustpilot

Quick Action

I was in need of some quick data ,so as not to breach the 31st January income tax payment deadline.Although I left it late, Phoebe was upto the task, for which I am very grateful.I have found her to be always polite and prompt

Jim · 8 February 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis - Professional and Reliable Support

We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.

Paras · 29 April 2026

★★★★★ 5/5

Google

Lucy at Marsh & Parsons was brilliant from start to finish. She helped me and my partner secure a great apartment in Notting Hill and made the whole process smooth and stress free. She knows the Notting Hill area extremely well, was always quick to respond, and stayed professional throughout. She also supported us with negotiations with the landlord and handled everything efficiently. Highly recommended to anyone looking for a place in Notting Hill.

Rene · 16 December 2025

★★★★★ 5/5

Google

Steven and Alanna were amazing, they were super kind and helpful. I would definitely recommend anyone who is searching for a property to visit here. 10/10 ☺️

Aila · 2 December 2024

★★★★★ 5/5

Google

Having spoken to Savannah this morning. I was very impressed by how proactive and clear she was in communicating options and possibilities for myself. Would highly recommend the office as a result of the call.

George · 4 October 2026

★★★★★ 5/5

Trustpilot

Nara has helped oversee a change over…

Nara has helped oversee a change over of tenants along with all the administrative details of that. And made it seem effortless and easy. Good communication and attitude all round. Gets the job done - simple.

Mrs · 8 July 2024

★★★★★ 5/5

Trustpilot

I really rate M&P's property…

I really rate M&P's property management. Charlie Caine is extremely professional, efficient and easy to deal with. I own another property somewhere not served by M&P and it is a completely different story! I'd highly recommend them to any landlord wanting quality management that removes the stress from property ownership.

Olivia · 13 September 2023

★★★★★ 1/5

Trustpilot

Avoid Marsh & Parsons Lettings

They are a load of crooks. They recommended a tenant and gave her a glowing review but it turned out she was out of work and had just been evicted from her previous flat. She then got about a year in debt with us before we could get her evicted. The local branch were just interested in getting their new business commission at all costs. Then their dodgy solicitor would admit no liability and said he would fight it to the end, knowing that the general public do not have the finances to spend £1000s on solicitors and court hearings. Avoid Marsh and Parsons.

Trevor · 9 September 2024

★★★★★ 5/5

Trustpilot

Tor Ziegler-Evans was efficient

Tor Ziegler-Evans was efficient, understood what needed to be done and executed with aplomb! Thanks, we were happy with this renewal, which we negotiated September through October, not a specific date as the form is asking for below... all good, these things take time to be done right!

Kathleen · 28 October 2023

★★★★★ 5/5

Google

Patricia was fantastic! We got a great flat for the price thanks to her. She was responsive, pro-active, and helpful and put so much effort into making sure we got approved as tenants.

Helena · 23 August 2024

★★★★★ 5/5

Trustpilot

The experience with Marsh and Parsons and Abdullah…

The experience with Marsh and Parsons is very good and especially the service from Abdullah is extraordinarily nice. He responded to my request very quickly and managed all the things in a very good order. Besides, he is very helpful and always put customer’s needs at the forefront.

Gong · 26 October 2023

★★★★★ 5/5

Trustpilot

Baran has been very helpful throughout…

Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!

Aifric · 21 November 2024

★★★★★ 5/5

Google

Brilliant Service from start to finish. Aneeq Ansar has been a pleasure to work with, great communication and thoroughly knowledgable. Highly recommend the company and ask for Aneeq.

Hadaya · 5 November 2024

★★★★★ 5/5

Trustpilot

Excellent property manager

I had to talk through variations of my tenancy agreement with my property manager, Giles Grainger. Giles was thorough, very helpful, and thoughtful. We talked through intricacies of the lease and figured out a plan for next steps. Thanks so much!

Charlie · 20 March 2024

★★★★★ 5/5

Trustpilot

Great Experience with Marsh & Parsons

Victry was very helpful as the tenancy manager during the end of tenancy period. Was responsive, answered all our questions in a timely manner and was extremely helpful.Marsh & Parsons offered a smooth process during our tenancy.

Preetam · 4 June 2024

★★★★★ 1/5

Trustpilot

Horrible Experience, Negligent and Unresponsive

I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.First, the keys to our flat also open the neighboring flat’s door, and vice versa. This is a serious security breach, and had existed for over 5 years (no one else just happened to notice).The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn’t enjoy the property normally.To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons’ response? They told us to call their contractor, who then said it wasn’t their job. When we reached out to the agents, we were informed they were all on holiday and couldn’t help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.Additionally, when we moved in, both beds were missing. While this wasn’t entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.

Isla · 28 August 2024

★★★★★ 5/5

Trustpilot

Thank you Adan Amaf

Once Adan Amaf - Marsh & Parsons Clients Accounts - took over the case on a Monday as tenants moving in was on a Saturday, , she was very professional in processing the statement ( error free ) thus I got paid on Wednesday.Thank you Adam, highly appreciated

Samir · 3 October 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs if you are prospective tenants

The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.

Brice · 23 August 2024

★★★★★ 5/5

Google

Thank you Patricia for helping us find a dream house. Patricia was diligent, thorough and a joy to deal with. We would highly recommend her and Marsh & Parsons

Ross · 8 October 2024

★★★★★ 1/5

Trustpilot

Unprofessional poorly trained agents

Extremely poor experience with an unprofessional agent from Marsh & Parsons. Turned up at the viewing with the wrong keys, knew nothing about the flat or any of the requested information. Even claimed the balcony was South-facing when it was North-facing.After the viewing they then proceeded to take a week to respond that they still didn't have the information and that the flat was now under exclusive offer. Total waste of time and won't be using this agency again.

JH · 4 September 2024

★★★★★ 4/5

Trustpilot

Tatiana Rodrigues - a very professional Property Manager

M&P have been managing our property for 6+ years. Over that time we have had several different Property Managers and our experiences have been mixed. However, the most helpful, organized and friendly property manager (by far) is Tatiana Rodrigues. Tatiana makes a lot of effort to keep on top of all stakeholders related to our property. This is not always easy and it is made more challenging because we live overseas and on a very different timezone. Tatiana juggles the different issues and challenges very well and we are really happy with her managing the property on our behalf.

Harry · 15 August 2024

★★★★★ 5/5

Trustpilot

Thank you Kyrsten

Kyrsten Tumamak was very helpful and professional in managing and resolving an issue that occurred after our check out. We are grateful to her for her perseverance, patience and prompt replies to emails.

Ana · 28 July 2024

★★★★★ 5/5

Google

I highly recommend Alanna Kritikos who recently helped me find the perfect property. She was extremely patient and supportive in my search. Thank you Alanna

Ian · 2 December 2024