Trusted Agent profile · Kensington and Chelsea
★★★★★
1,104 reviews across 2 platforms
2-6 Kensington Park Road, London, W11 3BU, Kensington and Chelsea, W11 3BU
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 2-6 Kensington Park Road, is rated 4.3 out of 5 across 1,104 reviews on two platforms, including 286 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotDebbie Lewis is a fabulous property…
Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.
Dear Michelle, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
TrustpilotHighly recommend Harry Bunn!
Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!
Dear A. Tewari, Thank you for taking the time to leave a lovely review regarding Harry. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHighly Recommended, personal service
Michael and Liv have been super helpful and supportive navigating some issues with my current tenants and then finding me some great new tenants very quickly. I highly recommend their services, always prompt to reply, honestly and thoughtfully deal with any questions
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotWon’t be using again
I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relation
5/5
GoogleLucy Terzoli was fantastic to work with when I was looking for a rental. She was friendly, responsive, and made the whole process feel much less stressful. She kept me updated and answered questions quickly, and I ended up finding a place I’m really happy with. I’d definitely recommend her.
5/5
TrustpilotExcellent Service By Trustworthy Professionals
As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.
Dear Tatiana, Thank you for taking the time to leave a wonderful 5* review. Charles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWonderful experience. We connected with Lucy via Rightmove and after establishing that the property I initially enquired about wasn't the right fit, she was really quick to come up with other properties we hadn't yet seen. After viewing a property in Nottinghill we absolutely loved it, and Lucy was amazing at negotiating a deal that worked for us! We were up against some other people and it was definitely down to Lucy that we got our dream flat! Thank you ✨
Dear Georgina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lucy. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotFantastic and very helpful staff
Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with.We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.
Dear Liz, Thank you for taking the time to leave a wonderful 5* review. Lewis and Emily will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleA big thank you to Ridwan at Marsh & Parsons. Very smooth and efficient experience - from viewing to secured offer and paperwork completion in less than 24 hours. Zero stress.
Dear Frances, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleScarlett Ch. showed us a flat that we liked and made the whole process very easy. She was always quick to respond, incredibly sweet, and genuinely helpful throughout. She happily answered all our questions and helped us negotiate with the landlord based on our preferences. It was a pleasure working with her.
Dear Rozhin, Thank you for your kind comments regarding Scarlett and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotAbdullah was incredibly helpful during emergency
2 weeks ago the toilet in our flat experienced a severe clog and required multiple visits from plumbing engineers. Abdullah Leghari (our property manager) was extremely responsive during the day of the incident and was able to help us arrange for a plumber to come that very same day! The plumber was unable to resolve the issue, and we were left without a working toilet for over a week. Thankfully Abdullah was consistently on top of this issue, pushing and chasing the plumbing company. Thanks to his efforts they were finally able to send someone over and the issue has been completely resolved!! He truly went above and beyond to help us resolve this!
Dear Mason, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotCategorically Never Use M&P For Lettings Management
My wife and I have been using the Stockwell branch of Marsh and Parsons as our lettings manager since October. Considering their large management fee, they have been outright horrendous. The flat below reported a leak at the start of November. Since then we have had 4 visits to our property by various contractors who have all failed to diagnose a leaky shower. The leak is still undiagnosed and the bill still accrues. We are at over 3 months to repair a leak. 3 months! In another incident we had a fire suppression system burst in December, a totally anomalous event causing a small amount of flooding. On the one day we needed their active and immediate assistance they were awful. Contact was intermittent, clear instructions not followed, and their lack of care and concern was incredible. Had we not intervened almost nothing would have been achieved and our tenants would have been left in the lurch.The whole point of managed service is so you can forget about your property and let it be run by professionals. That is what the not insignificant cost is taking care of. However Marsh and Parsons have caused more issues than they have solved and we would have saved more time, money and importantly stress, doing it all ourselves. We have had to direct or hold their hand at every turn, pushing for updates, chasing results. Crucially do not expect anyone from their management team or with any seniority to step in or make a difference. They wont.The moment we can, we will be extricating ourselves from this service. A shame as we had planned to sell our house with them but this experience has been beyond poor.
Dear jakeleighton, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further and will be in contact. Kind regards, Lesley, Customer Relations Team
3/5
TrustpilotProfessional but still with error
Overall Marsh & Parsons are very professional and work according the all UK regulated standards in a diligent way. They are a trustful organization in this manner. However, my scheduled move-in date was pushed back by almost two weeks due to a last minute error in not realizing all the paperwork was in order. There was ample time (2 months) to have caught this earlier and pushing the move-in date back was very frustrating and resulted in a high personal and financial cost as flights, and accommodation were arranged with the initial move-in date in mind.
Dear onevares, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI recently worked with Baran Mehmet at…
I recently worked with Baran Mehmet at Marsh & Parsons, and I cannot recommend his services highly enough. My situation was quite complicated, yet Baran handled everything with professionalism and efficiency.He provided clear, concise, and importantly timely information, making a stressful process feel much more manageable. His communication was excellent, and he always made sure we always understood options and next steps.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleIf you are looking to rent around the Notting Hill area, I strongly recommend registering visiting or registering your details with Marsh and Parsons. Steven Patten was professional and relentless. Steven understood our essential requirements and only showed us properties that could be a potential match. Thank you very much Steven for the time you dedicated to our family. We wish you all the best!
Dear Tania, It’s great to hear that you have had a brilliant experience with our Notting Hill office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley
5/5
GoogleMy flatmate and I had an excellent experience with Jasmine, who was exceedingly proactive and responsive throughout our flat search. Jasmine was diligent, easy to reach, flexible, and more than happy to take the time to show us properties that weren't always close to one another! I strongly recommend Jasmine and M&P to anyone looking to snap up a great property on a short time frame!
Dear Matheus, Thank you for leaving a 5 star Google review. Kind regards, Katie
5/5
GoogleSavannah was so accommodating to all of my questions and had such a positive attitude. Thank you M & P
5/5
TrustpilotFinnley Wilbourn has been an excellent property manager
Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!
Dear Amy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleWhen I had to find a new home on short notice, Patricia Tanski from Marsh & Parsons was a life-savior. We had a first meeting where she gathered my preferences, organized a few viewings the following week, and found my perfect home with a contract signed and move in scheduled in the second week. This was a very stressful situation for me but Patricia and her team worked their magic and helped me find my new home in record time. Thank you Marsh & Parsons Notting Hill
Dear Maya, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNayara has been so helpful!
Nayara has been so helpful and communicative ever since she took over!
Dear Luce, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Hayley
5/5
TrustpilotI recently was selling an apartment…
I recently was selling an apartment that was rented for a long period of time. Unsurprisingly, there were a lot of issues that needed resolving and some unexpected complications. Abdullah was extremely helpful in dealing with these on my behalf. Given that I was selling the flat - making the possibility of longer term rental business unavailable - I must say that I was very pleased that Abdullah was so accommodating. He seemed to offer help from a genuine desire to solve problems for all parties, which really helped things move along quickly and easily, rather than from a desire to drum up more business. Highly recommended.
Dear Duncan, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleJust went to enquire and had a few questions about properties that I was interested in and spoke to a guy named Steven, he was super knowledgeable and helped answer every question I had. Also got my details down so he could send me some further info in which I was enquiring about! Thank you so much for your help!
Dear Holly, We really appreciate you taking the time to leave such lovely comments about Steven. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
5/5
TrustpilotLucy Meehan
Lucy Meehan was the propery manager. Great communication and fast responses.
Dear Abdallah, Thank you for leaving a wonderful 5* review. Kind regards, Hayley
5/5
TrustpilotM&P currently look after the flat I…
M&P currently look after the flat I used to live in and a couple of months ago, I decided it was time for me to move out. During this process, I was faced with many challenges and hurdles which resulted in the handover process taking longer than expected. When Weronika stepped in and took over handling the change of tenancy, she clearly outlined what had to be done, understood my concerns and took into consideration my timeline and the deadline of needing to get things done. She made it her duty and priority to ensure it all run smoothly for me/us. Thank you Weronika for all of your hard work, it was much appreciated.
Dear Lauren, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
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Tell us what you need and we'll put you in touch. Marsh & Parsons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
