Marsh & Parsons Notting Hill reviews in Kensington and Chelsea

★★★★★ 5/5

Google

I had a fantastic experience working with Steven Patten while searching for a flat to rent. From the very beginning, he was quick to respond to all my inquiries and provided detailed information about the properties I was interested in. His communication was clear and timely, which made the entire process much smoother and less stressful. Steven went above and beyond to understand my needs and preferences, ensuring that the properties he showed me were aligned with what I was looking for. His knowledge of the local market and genuine willingness to help made me feel confident and well-supported throughout the process. I highly recommend Mr Patten to anyone looking for a dedicated and responsive real estate agent. He truly made the experience of finding a new home a positive one!

Noel · 22 September 2024

★★★★★ 5/5

Google

Ellie Tarr was so helpful with the whole process. Her communication skills are amazing and she made what is usually a difficult stressful situation, to be smooth and easy and efficient. I wish her the best !!!

Favour · 20 September 2026

★★★★★ 5/5

Google

We recently had an exceptional experience with Marsh & Parsons Notting Hill Estate Agency while searching for a flat on their website. Although I had my eye on a particular property, the agent and a star “Aneeq Ansar” recommended another flat in the area that turned out to be the best recommendation ever. Aneeq was incredibly professional, kind, and genuinely cared about finding the perfect home for us. His responsiveness and attention to detail took all our worries away, making the process smooth and stress-free. Thanks to Aneeq and the agency, we found our ideal home. I couldn't be happier with the service and highly recommend them!

Seyed · 23 August 2024

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Support..

Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !

Natarajan · 27 May 2026

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 5/5

Google

Lucy Vane is truly amazing! A++ service and She actually cares and listens to her clients. Is patient, caring and understanding and genuinely kind. Highly recommend!!

Simon · 2 April 2026

★★★★★ 5/5

Google

Alanna made what I thought was quite impossible for us… not only she found the house but she has been kind, understanding and a lovely person to meet. Many people can do a job but only few are good to excess the expectations and wishes… she put all herself into the mission and with extreme patience and kindness. Highly recommend and I wish a brilliant career in future to her. I want also thank you for the support to the Manager that assist us in the process. Thank you

Kezia · 24 July 2024

★★★★★ 5/5

Trustpilot

Good Property Manager experience

We were facing a few issues in the house, but our property manager, Jaeyda Dovie, stepped in and made fixing them a priority. She kept us updated throughout and coordinated the contractors to get everything sorted. We're very happy with how it was handled and would definitely recommend.

Shashank · 25 September 2026

★★★★★ 5/5

Trustpilot

Joshua was very kind and explained…

Joshua was very kind and explained everything very patiently.

Husna · 28 July 2026

★★★★★ 5/5

Google

Ella Harris was amazing! She was very responsive and held our hands through quite a complex tenancy application process. Couldn’t recommend her enough.

Ushanth · 15 April 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is excellent

Debbie Lewis is excellent. She often goes the extra mile! She is really caring and takes time to make us feel heard and get things addressed and solved quickly.

LJ · 12 October 2026

★★★★★ 5/5

Trustpilot

We worked with Morgan in the Charlton…

We worked with Morgan in the Charlton branch and she was fantastic. Really responsive and moving quickly with all the checks and we were able to secure a flat within a week. She was knowledgeable about all the latest renters information and was able to guide us.

Catherine · 11 June 2026

★★★★★ 5/5

Google

Marsh and Parsons Notting Hill is a great letting agency to work with if you’re looking for quality properties. I especially enjoyed working with Patricia, who was incredibly helpful and very responsive throughout this process. From the start, she listened to my criteria for a flat and identified some great options, of which I have now secured one. As a working professional it was also great to work with someone who was willing to meet after 9-5 working hours, which made life easy and meant I didnt struggle to balance the flat search with other demands of life. She was very professional and personable in our flat search process and I highly recommend M&P’s services.

Kate · 24 June 2024

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Google

In a sea of mediocre estate agents, M&P stands out because they have more quality inventory and better agents than other agencies. In particular, Lucy Vane is exceptional. She's helped me rent in Notting Hill for the last 5 years - she knows the market, understands what different people are looking for, and curates the search to minimize wasted time and heartache. Perceptive, discerning, seasoned, responsive - if you are looking for properties in Notting Hill, call Lucy and follow her lead, because you are in good hands.

Supriya · 25 May 2024

★★★★★ 5/5

Google

Ella is the best, but the entire team from receptionist to head of the NH office were super helpful and kind!

Andreea · 11 April 2026

★★★★★ 5/5

Trustpilot

Letting Agent recommendation

Marsh and Parsons have been our letting agent since 2016 and we continue to be very happy with the service they provide. The level of professionalism is fantastic and all staff are friendly, polite and deeply knowledgeable, with communication both timely and clear, it really feels like a partnership with added value. Thanks to Lucy, Helen and William in the Notting hill branch who helped secure a great tenant in record time and ensured the check in ran smoothly.

Alison · 5 June 2024

★★★★★ 1/5

Trustpilot

Unprofessional

Had an appointment with the Charlton office, they were late. I called, was told they were parking. Waited more. Nothing until the manager called 40 minutes after the appointment basically stating that they had no phone to call when they did not see the concierge so left. This is very unprofessional and I do not recommend you waste your time if this is their first impression.

Stacy · 1 May 2026

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Trustpilot

Quick & easy change of occupancy

We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!

Mel · 4 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

Michael Stout has been brilliant in terms of his attention to detail and prompt responses with regards to the property we rent out through Marsh and Parsons. He is always extremely approachable and so helpful! Many thanks for your help, Michael!

Malini · 22 June 2026

★★★★★ 5/5

Trustpilot

Great and helpful Team!

Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.

Farah · 22 April 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is a fabulous property…

Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.

Michelle · 21 May 2026