Marsh & Parsons Notting Hill reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Recently went on a few viewings with Ridwan at Marsh & Parsons and honestly had a great experience. We didn't end up finding the perfect property this time but that's completely down to us, my partner is extremely picky and we know exactly what we're looking for. Ridwan was brilliant throughout, really friendly, professional and easy to deal with. He never made us feel pressured or rushed and genuinely seemed to care about helping us find the right place rather than just making a sale. He listened to everything we said and took our preferences on board which we really appreciated. For someone so young he's incredibly knowledgeable and handled everything with confidence and maturity. Communication was always great and he made the whole process enjoyable and stress free. Even though we haven't found our home yet I'd happily recommend Ridwan and Marsh & Parsons to anyone looking in the area. Top service and we'll definitely be keeping in touch as our search continues.

SRaymond · 11 July 2026

★★★★★ 5/5

Trustpilot

Edward has been amazing

Edward has been amazing , professional, easy to talk to and very helpful. When there is an issue he is quick to resolve it to the biggest standard with the highest utmost level of customer service thank you for your help .

M · 12 August 2026

★★★★★ 5/5

Google

I had a fantastic experience with Marsh & Parsons, especially thanks to Lucy from the lettings team. From the very beginning, Lucy was incredibly supportive and proactive, keeping in constant communication with me even though I was overseas at the time. She answered all of my questions promptly and went above and beyond to make the process as smooth as possible. What really stood out was that Lucy continued to assist me even after my move-in date, despite it being outside the usual scope of her responsibilities. Her professionalism, dedication, and genuine care made such a difference, and I am truly grateful for all her help. Thank you Marsh & Parsons, and a very big thank you to Lucy for making this transition so much easier!

Marianthi · 16 September 2025

★★★★★ 5/5

Trustpilot

Debbie has been incredibly helpful in…

Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.

Marianna · 28 April 2026

★★★★★ 5/5

Trustpilot

Great Service from Lucy

Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!

Tom · 19 August 2026

★★★★★ 1/5

Trustpilot

I wanted to express my disappointment…

I wanted to express my disappointment with the way access to the property was handled during my tenancy. I made it clear that I was unavailable on the date you requested access, as I had an important hospital appointment that I was unable to reschedule. Despite this, I received numerous emails, pressing me to "make" myself available to accommodate your preferred timeline. Although I had clearly explained my circumstances, I ultimately went to considerable lengths to assist. I arranged for friends to collect the keys from me and stay overnight at my flat so that the technician could be granted access first thing the following morning. What I found particularly frustrating is that there appeared to be no genuine urgency requiring access on that specific date. As I was due to vacate the property shortly thereafter, the work could easily have been scheduled once I had moved out, avoiding significant inconvenience.

Liz · 3 September 2026

★★★★★ 5/5

Trustpilot

Baran Yildirim provided me with expert…

Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change. Baran's customer focus is outstanding, I just made an introductory phone call and he took the ball and ran with it; I and my tenants highly recommend his "can do" attitude and seeing the whole process through.

Philip · 30 August 2026

★★★★★ 5/5

Trustpilot

5* service Everytime!

Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!

Amanda · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank you so much Stefanie from…

Thank you so much Stefanie from Marsh&Parson. You kept me informed , communicated well and helped me organize a new washing machine. Absolutely gem. Thank you.

Cordula · 25 September 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons are

Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.

Jerome · 21 May 2026

★★★★★ 2/5

Google

Disappointing handling of serious issues during a tenancy Within a few months of the tenancy starting, neighbours raised concerns about persistent noise and, in addition, noticed an unusual volume of post addressed to multiple names at the property. We reported these concerns to Marsh & Parsons. Two senior members of staff attended the property and advised that everything appeared in order. No further investigation or escalation took place at that time. The situation later deteriorated. When possession proceedings became necessary, our solicitor raised concerns about the authenticity of the tenant’s identification documents. In addition, information that came to light during the possession process raised questions for us about whether the tenant referencing had identified all relevant risks at the outset. The occupants could not be traced, and the property was returned in a severely damaged condition, requiring extensive repairs. We pursued the matter through the firm’s complaints process and independent redress. Marsh & Parsons denied liability and declined to compensate for the damage. We accept that letting agents cannot guarantee tenant behaviour. However, based on our experience, we were disappointed with how credible warning signs were handled once they were raised. We would encourage other landlords to clarify escalation and risk-management procedures before instructing., , , , , , , , , , , , , , , , , , , , , , , , , Criminal gangs are targeting the rental market to take over properties and use them to run their operations. Panorama reporter Hazel Martin speaks to flat owners who paid reputable agencies to do tenancy checks but still ended up handing over their keys to criminals using fake IDs and references. One flat was turned into a drugs factory, another became a brothel, and a third was sublet and ransacked. Even when there appears to be clear evidence of criminal behaviour, gangs are escaping prosecution, and landlords say it can take months to repossess their properties.

JW · 11 August 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is such a lovely person to…

Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted

Customer · 24 April 2026

★★★★★ 5/5

Trustpilot

Great Agency

Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.

John · 27 August 2026

★★★★★ 5/5

Trustpilot

Using Marsh & Parsons as a tenant - good experience

We rented a flat in Greenwich through Marsh & Parsons for about 18 months. The service for the tenant has been very professional. The flat is in a period house conversion so there were inevitably a few things that needed upgrading or fixing during that time, as it is an older property. The Marsh & Parsons reporting system worked well and my contact there (Debbie Lewis) was great at keeping me updated and arranging for contractors to visit at convenient times. Happy to recommend. Jay and Monica

Jay · 30 July 2026

★★★★★ 5/5

Google

Ella made the entire process of the property search easier. She consistently communicated with clarity, was friendly, professional, and responsive to my queries. She truly went above and beyond to make everything easier to ensure a seamless experience. Thank you! ✨

Paulina · 11 May 2026

★★★★★ 5/5

Google

Lucy Vane was amazing to work with and helped me find a perfect flat. She took the time to understand my search criteria and budget. The entire process was fun, quick and seamless. Thankful to have Lucy help make a complex process simple and exciting.

Alanna · 9 April 2026

★★★★★ 5/5

Google

Ellie was incredible and after a 1st failed attempt at renting a property (due to the landlord) she quickly secured us a second option. Her communication is clear and honest and she even answered the phone to me out of working hours to ensure everything worked out! Would highly recommend.

Jennifer · 9 October 2026

★★★★★ 5/5

Trustpilot

Nerosh was very professional

Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.

Hasina · 10 September 2026

★★★★★ 5/5

Trustpilot

We rented a managed property through…

We rented a managed property through Marsh and Parsons. At the end of the tenancy the landlord tried to retain a lot of the deposit unreasonably. We ended up having to use the arbitration process. Abdullah was helpful and courteous throughout. He was mindful that the process was unfamiliar to us. He made sure we were treated fairly and offered guidance that made it easier to navigate the process.

Adam · 18 August 2025

★★★★★ 5/5

Google

M&P were great to work with and made my move very simple. Ella is super helpful and very professional. Highly recommend working with this team!

Brett · 11 August 2026

★★★★★ 5/5

Trustpilot

Owain is an excellent professional

Owain is an excellent professional, responsive, detailed and genuinely helpful throughout the process. He communicated clearly, kind and kept me updated at every stage, and made the experience smooth and straightforward.I highly recommend Owain Wilson.

Doyinsola · 28 May 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons property management has…

Marsh & Parsons property management has been incredible to work with especially Owain. They’re proactive, efficient and knowledgeable in the industry. I would recommend anyone looking for a 5-star service to use Marsh & Parsons

Briana · 28 May 2026

★★★★★ 5/5

Google

Keith was an amazing estate agent to work with, he communicated very well and was reliable.

Kyra · 27 September 2026

★★★★★ 5/5

Trustpilot

Lucy has been amazing throughout our…

Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊

Ishan · 5 May 2026