1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
Trusted Agent profile
Marsh & Parsons Holland Park reviews
★★★★★
931 reviews across 2 platforms
57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ
Marsh & Parsons's Kensington and Chelsea office at 57 Norland Square is rated 4.2 out of 5 across 931 reviews on two platforms, including 196 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
5/5
GoogleI liked your response especially from Corrin Perry who I would highly recommend thank-you
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
GoogleFound me my apartment instantly!
Agent replied · 24 October 2024
Hi Leo, thank you so much for taking the time to leave us such a positive review! We are thrilled that you are so happy with your experience with us and will be sure to pass your feedback onto the Holland Park team. All the best, M&P
5/5
TrustpilotReview
Agent replied · 22 September 2026
Dear Janica, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
GoogleThe entire team was awesome, very professional and knowledgeable - I would not want to have any other agent than M&P - super local and also London wide agent, finds the right tenants, great network, all perfect - B, Holland Park, London
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
GoogleExcellent service from Susannah and teamPositiveProfessionalism, Value
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Agent replied · 25 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
GoogleExcellent service from Marsh & Parsons, they secured an excellent offer for me within 48 hours. Subsequent handling to completion could not have been more professional. Will be using these agents again.
5/5
TrustpilotAmazing service
Agent replied · 25 May 2026
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
5/5
TrustpilotLucy is the best!
5/5
TrustpilotHigly professional and reliable
Excellent service!
Agent replied · 22 October 2025
Dear Marco, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotVery professional and thorough efforts
Rating only, no written review.
Agent replied · 23 October 2024
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and easy to deal with
Rating only, no written review.
Agent replied · 23 October 2024
Dear Giulio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh & Parsons Holland Park
How many reviews does Marsh & Parsons Holland Park have?
Marsh & Parsons's Kensington and Chelsea office has 931 reviews across two platforms: 196 on Google, 735 on Trustpilot (across the whole business).
What is Marsh & Parsons Holland Park's rating?
Marsh & Parsons Holland Park is rated 4.2 out of 5 across all 931 reviews, and 4.7 out of 5 on Google from 196 reviews.
Where is Marsh & Parsons's Kensington and Chelsea office?
Marsh & Parsons Holland Park, 57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ.
