Trusted Agent profile · Kensington and Chelsea
★★★★★
931 reviews across 2 platforms
57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ
Marsh & Parsons's office in Kensington and Chelsea, at 57 Norland Square, is rated 4.2 out of 5 across 931 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant
Very efficient, informative and helpful!
Dear Marti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProactive and Professional
Proactive and Professional. Good follow through on requests.
Dear Mark, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProfessional and Helpful
A strong estate agent who are proactive and professional.
Dear Phil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery quick and prompt response from…
Very quick and prompt response from Aklima.
Dear Sandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
GoogleHave been in touch with Natasha at Holland Park Branch to organize access to the property, I have to say she was absolutely disorganized and didn't have any idea what is going on at her work place. Due to the vast turnover of staff it seems as though there is very low level of customer care and client satisfaction Useless estate agency unfriendly staff wouldn't recommend in any case.
5/5
TrustpilotGood communication and replied swiftly…
Good communication and replied swiftly to email queries.
Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotprompt and clear responses
prompt and clear responses, quick resolutions of problems, pro-activeness
Dear Petra, We really appreciate you taking the time to leave such lovely comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleAmazing, quick service, felt very cared for and I felt that Hector understood my requirements well. He was very helpful and easy to speak to! All round very happy. 10/10 Recommend if you're thinking of moving !PositiveQuality, Professionalism
1/5
TrustpilotWorst experience for renting
Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.
5/5
TrustpilotGood responsive feedback
Matters resolved with common sense by Abdullah Leghari
Dear S Ayash, Thank you for your kind comments regarding Abdullah and your 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProfessionality
Very quick and efficient
Dear Matteo, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGreat service. Found a place that is exactly what I was looking for. Kristel, the agent, was great, even going to the property herself to video call me while I was still out of the country. 10/10PositiveResponsiveness, Professionalism
5/5
TrustpilotGood service
Quick service, well organized and responsive,
Dear Christopher, Thank you for your wonderful 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery fast and efficient response
Very fast efficient response
5/5
TrustpilotZhengxiong
Quick response and caring service!
Dear Zhengxiong, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have had a great viewing experience recently with the lovely Corrin and I cannot recommend her enough, she has been friendly and helpful throughout making the whole experience a lot smoother than usual!PositiveResponsiveness, Professionalism
5/5
GoogleHad an amazing experience with Kristel! The whole process of finding a new home was very smooth and stress-free. She’s extremely caring and attentive. Be sure to ask for her when looking for a place!PositiveResponsiveness, Professionalism
1/5
TrustpilotThe worst Estate agents
The worst Estate agents. Not only they lie to their applicants making false promises on behalf of their landlords so they can secure a tenancy- they DO NOT run thorough checks on their applicants resulting in them introducing sub lettors!!!!! Just as long as they get their commission.
1/5
TrustpilotThey are so lazy,useless they took 3…
They are so lazy,useless they took 3 weeks to repair some minor maintaince issues,never updating,never an inspection to see if everything going well in the property
Hi there, we are unable to find your details or details of a complaint of this nature on our records. If you do have anything you would like to discuss, please feel free to get in touch directly. Kind regards, Marsh & Parsons
1/5
GoogleTried to charge me £625 to replace a small window pane and professionally clean a one bedroom flat (despite it already being done) following my check-out. The check out report merely stated a bit of dust on windows and sink needs light clean - other than that cleaned to a good standard. Do not feel they represented my interests me as a tenant. Overall a horrible experience.
1/5
TrustpilotMarsh and Parsons sent me JUNK MAIL and…
Marsh and Parsons sent me JUNK MAIL and made me pay for it!! I received a letter stating I needed to pay the postage for an unidentified letter. I paid the amount and then received the letter to see that it’s solicitation for business! Are you joking me??!!
5/5
GoogleExcellent team of professionals! Kristel and their supper proactive team managed to find me a tenant within 48 hours while I was waiting for over 2 weeks with other agencies. Very happy so far!
1/5
TrustpilotAVOID at all cost
Marsh and Parson used contractors that flooded my flat rendering it unusable. When I complained they said they ‘had no responsibility for third party contractors’ so I must take it up with the contractors - that they hired ! Read all the reviews on here and avoid this company at all costs.
1/5
TrustpilotShould not be allowed to operate
They hired a contractor to fix a leak who flooded my flat rendering it uninhabitable. When I complained they said they had ‘no liability for the actions of third party contractors’. I still can’t use my flat. It’s no wonder Marsh and Parsons have such a terrible reputation. Avoid at all costs.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh & Parsons's Kensington and Chelsea office has 931 reviews across two platforms: 196 on Google, 735 on Trustpilot (across the whole business).
Marsh & Parsons Holland Park is rated 4.2 out of 5 across all 931 reviews, and 4.7 out of 5 on Google from 196 reviews.
Marsh & Parsons Holland Park, 57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ.
