Trusted Agent profile · Kensington and Chelsea
★★★★★
973 reviews across 2 platforms
57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 57 Norland Square, is rated 4.2 out of 5 across 973 reviews on two platforms, including 220 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Holland Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotEasy process, great people
Helpful and efficient, with responsive property management. A particular shout-out for Derbhla Slevin, M&P Senior Property Manager.
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent property management
James from Marsh & Parsons was an excellent property manager - efficient, responsive and friendly. Many thanks!
Dear Ellie, We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
5/5
TrustpilotWe get great service and support from…Abdullah Leghari
We get great service and support from Abdullah Leghari and the M&P team.
Dear Robert and Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah Is quick and responsive over…
Abdullah Is quick and responsive over email, to help communicate any information from the tenants
Dear OJ, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEfficient, Fast, Friendly
Replied quickly. Always answered calls. Informative. Friendly. Helped us reach our tight deadline.
Dear Louisa, Thank you for taking the time to leave a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExceptional!
Efficient, professional and trustworthy. Exceeded my expectations.
Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThe team listen and are empathetic to…
The team listen and are empathetic to your circumstances
Dear William, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotLast minute viewing cancellations
Last minute viewing cancellations. Not reliable
Dear IC, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery efficient and get things sorted…
Very efficient and get things sorted quickly! Very helpful
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotprofessional job
Mr Abdullah answer or returned my call and sole my enquiry with his professional knowledge.
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotIgnore spam signs
Please ask your leaflet workers not to ignore the no spam post signs!
Dear Henry, Thank you for bringing this to our attention, if you could email me directly at customerrelations@dexters.co.uk I can discuss this with the Office. Kind regards Lesley Alford Customer Relations Team
5/5
TrustpilotProfessional
Professional, timely, detailed service.
Dear Kathryn, Thank you for leaving a 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery patience and professional
Dear Ant, Thank you for taking the time to leave a 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleExcellent experience with Lisa while searching for an apartment to rent. She was great in managing expectations from both sides in the negotiation, and achieved fair and satisfying terms for all parties. Perfect way to start off a long let on the right foot!
5/5
TrustpilotGood tenants and efficiently managed
M&P found us good tenants and managed our rental well and efficiently
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAvoid...
They're your best friend before signing a contract, and once you have signed, they make your life miserable. I've dealt with various agents in the past but this one is probably the worse.
Hi Guillaume, unfortunately we were waiting to receive several documents from you and have had to follow up on this; we do apologise if this felt like an inconvenience. We are pleased to note that we have now received everything we needed and are able to proceed as normal. Kind regards, Marsh & Parsons
1/5
TrustpilotAwful experience with Niall
Awful experience with Niall. He is rude, unprofessional, and extremely lazy. Has no idea how estate agency works
Hi Stefania, thank you for your review and we're sorry to hear of your experience. However, we do not have a Niall currently working at Marsh & Parsons. Thanks.
5/5
TrustpilotGreat experience as a renter
Our property manager - Charles Caine - has been absolutely tremendous!
Dear Ph, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleLovely and kind experience with Kristel and Susannah so far. Always quick response to my emails and willingness to help me as soon as possible. They accept viewings on Saturdays, which I found really important. Most people are working during the week...
5/5
TrustpilotJasmin Popalzai at marsh and parsons is…
Jasmin Popalzai at marsh and parsons is so helpful!! She is so responsive and solutions oriented and really appreciate her help! Definitely would recommend.
5/5
TrustpilotSuch an efficient time working with
Such an efficient time working with Gurgeena Bhogal!!
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery helpful with whatever we need
Very helpful with whatever we need. and great response time!
Dear Steph, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAbsolutely the worst agency on the…
Absolutely the worst agency on the market.Stay away. My friend was about to take an house with them but I warned her so she went to another agency.They have no respect.
Hi there, unfortunately we are unable to find details of a complaint of this nature on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Holland Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
