1/5
GoogleAvoid at all costs. Ill-qualified, slimey about detail, slow and seem to do their absolute almost to facilitate bottom of the barrel slumlords letting out expensive but poorly maintained properties in prime locations.
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Holland Park reviews in Kensington and Chelsea
★★★★★
931 reviews across 2 platforms
57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ
Marsh & Parsons's office in Kensington and Chelsea, at 57 Norland Square, is rated 4.2 out of 5 across 931 reviews on two platforms, including 196 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google5/5
Trustpilotthe response from the agent was quick…
the response from the agent was quick and he dealt with our query professionally
5/5
TrustpilotFantastic service and professional…
Fantastic service and professional attitude by our letting agents Sam Canning-Birtles and Gemma Feeney. Always on call and really made our move a dream. THANK YOU
Agent replied · 23 October 2024
Hi there, thank you so much for taking the time to leave us a positive review! We are delighted that you're happy with our service and will be sure to pass on your feedback to the rest of the team. All the best, M&P
1/5
TrustpilotAvoid if you can!
Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you can.
1/5
TrustpilotVery unprofessional company
Very unprofessional company with staff who has no clue about what they are doing. The levels of incopetency is unbelievable. They are unhelpful and unresponsive. Their property management is literally the worst service. Avoid at all costs!
5/5
GoogleProfessional and efficient. The process of finding a property to the signing of the agreement was easy and fast. The agents are trustworthy and reliable. Would definitely recommend.
Agent replied · 24 October 2024
Dear Domenica. Thank you for your kind review and all the best in your new home.
5/5
TrustpilotHi Everyone
Hi Everyone, we have all taken a bit of a hammering in the past 2 years, but to not know the full facts, is not the best way forward. I have had good, positive dealings with this company and to not know the full story.... Smile Please 😎
1/5
TrustpilotThe worst
They are the worst. Completely unprofessional, ruining our sale and subsequently sold our details to telemarketers. Now reported for infraction of GDPR rights
Agent replied · 23 October 2024
Hi Tom, unfortunately we cannot find your details in our system. If you have anything you wish to discuss feel free to get in touch, although we would like to note that we strongly refute the claim that we sell customer data, and we have not received any rights requests under GDPR. Kind regards, Marsh & Parsons
5/5
GoogleKristel and the rest of the team helped us get everything sorted out swiftly, and also showed flexibility and availability when visiting the flat to make a decision.PositiveResponsiveness, Professionalism
5/5
GoogleSuch a great and helpful team, always so responsive, positive, organised and friendly. Exactly what you need when looking for a flat, truly takes the stress off you!!
1/5
TrustpilotCharged me for rent on the same day…
Charged me for rent on the same day that new tenants moved in. Refused to discuss how this was unfair for me to pay for some one else's rent.Took full 10 days to decide on deposit which is fine but tone was churlish and patronising.
1/5
TrustpilotW A N K E R S
Great experience finding and getting set up with the flat but useless managing the flat and very rude. Makes you laugh when you leave at they send a follow up message saying that they would like to help you with the next flat.
1/5
TrustpilotUtterly appalling service
Utterly appalling service. We have reported countless urgent issues and chased them for months with no response. You cannot rely on Marsh and Parsons to resolve a single issue raised to their property management team, it is an absolute disgrace.
5/5
GoogleGreat experience with Kristel! She always answered promptly to my messages and was super helpful with some concerns I had regarding the eligibility of my guarantor.
5/5
GoogleWe had a great experience with the Lettings negotiator Hector Barrett. He helped us to find the perfect home for our family.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
5/5
GoogleWith Gillian progressing a transaction you know you will have a proactive agent who is committed to the task at hand. Gillian's proven ability to go above and beyond for both buyer and seller is a particular credit and can often be the catalyst in a successful transaction, especially where tight time frames are involved.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
5/5
GoogleHad a great experience with Kristel who was professional and provided excellent service. Thanks for the help finding the apartment!PositiveResponsiveness, Professionalism
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
5/5
GoogleVery happy with the service provided, professional, quick and beyond my expectations! Very well done to Kristel Lehtla!PositiveProfessionalism
5/5
TrustpilotVery prompt
Very prompt, professional and courteous with my enquiry - would highly recommend
Agent replied · 23 October 2024
Hi Rebecca, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with our service. All the best, M&P
1/5
TrustpilotStay away from M&P
Stay away from M&P, very unprofessional service, the worst letting agency that you can encounter in London. They should be banned from the market, gang of crooks!
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh & Parsons Holland Park
How many reviews does Marsh & Parsons Holland Park have?
Marsh & Parsons's Kensington and Chelsea office has 931 reviews across two platforms: 196 on Google, 735 on Trustpilot (across the whole business).
What is Marsh & Parsons Holland Park's rating?
Marsh & Parsons Holland Park is rated 4.2 out of 5 across all 931 reviews, and 4.7 out of 5 on Google from 196 reviews.
Where is Marsh & Parsons's Kensington and Chelsea office?
Marsh & Parsons Holland Park, 57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ.
