Marsh & Parsons Holland Park reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

The majority of reviews are bad here…

The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.

Laurence · 26 August 2022

★★★★★ 5/5

Trustpilot

Marsh & Parsons have been renting and…

Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.

Barnabas · 14 September 2023

★★★★★ 5/5

Trustpilot

Dear Kisha and Edward are very helpful

Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu

Xiuxiu · 19 July 2024

★★★★★ 5/5

Trustpilot

review 2023

Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.

Tim · 3 October 2023

★★★★★ 5/5

Trustpilot

1 year of great service

Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.

SL · 2 October 2023

★★★★★ 5/5

Trustpilot

Great Customer Experience

Found Marsh & Parsons to be very responsive in dealing with all aspects of the tenancy covering the collection of the rent to arranging ancillary services such as inventories etc.

Heather · 25 January 2024

★★★★★ 5/5

Google

Susannah and her team and Corrin were brilliant and did exactly as promised-delighted with the service.PositiveResponsiveness, Quality, Professionalism

Anthony · 25 October 2023

★★★★★ 5/5

Google

We purchased a property through Marsh & Parsons Holland Park branch recently. Sabino excelled in communication and diligent follow-ups.We felt valued as a client, and their personalised approach made all the difference. Highly recommended!

D · 25 October 2023

★★★★★ 5/5

Trustpilot

Hard working team with best customer…

Hard working team with best customer experience . Thank you to the Kensington branch for selling my flat . Particularly to Hazel and Parys for your outstanding professionalism.

Inaam · 5 March 2024

★★★★★ 4/5

Trustpilot

Over the last year

Over the last year, Abdullah Leghari has always been great at communicating with me and keeping me in the loop on all aspects with regard to my property. I would not hesitate in recommending him.

Emily · 27 September 2023

★★★★★ 1/5

Trustpilot

Absolute joke of a company

Absolute joke of a company. Never use. Will loose your documents, up rent by over 25% on year (no where near inflation levels) and generally never take accountability for anything. Stay clear.

Mr · 1 December 2023

★★★★★ 1/5

Trustpilot

A V O I D

Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.

Hugo · 13 July 2022

★★★★★ 5/5

Trustpilot

Jasmin Popalzai - great service

Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.

William · 27 September 2024

★★★★★ 5/5

Google

Thank you to Kristel for helping us with our search for a new home.PositiveResponsiveness, Quality, Professionalism, Value

Christina · 25 October 2023

★★★★★ 5/5

Google

I found Susannah and the team super helpful, they made my move very easy. Would definitely recommend!

Zoe · 25 October 2023

★★★★★ 2/5

Trustpilot

Forcing to sign a 3 year lease with no break clause

Me and my partner were looking for a flat, and found some really great ones with Marsh and Parsons. However, we were consistently told that the landlords wanted a 3 year lease, and completely disregarded a break clause to be put in the contract. Having read other reviews of horror stories of this exact situation of tenants being unable to get out of their lease due to this, we decided to avoid them. Thought I'd post a review saying to be wary of the 3 year tenancy! A break clause should be absolutely required and is not a luxury to ask for.

Maria · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent service in Streatham

We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, and we are extremely grateful.

Danielle · 16 June 2022

★★★★★ 5/5

Trustpilot

Great sales team

We bought our first home in brixton, most of our communication was with Sarah who was absolutely amazing. She really went above and beyond anything we expected including staying in touch when she was on holiday. Also had some communication with the brixton manager who was also lovely. Really happy with the Marsh& Parsons sales team.

Shlomit · 9 February 2021

★★★★★ 5/5

Trustpilot

Marsh & Parsons is my best agency.

Marsh & Parsons is my best agency.They are always there when I need to to contact and re-acted without any delay. 👍

JONGHA · 5 June 2024

★★★★★ 5/5

Trustpilot

Change in property manager

Change in property manager. Cameron M. made the difference. Albeit, the starting point was low, Cameron managed to bring it back on par and beyond my expectations. Thank you!

Carlo · 17 January 2024

★★★★★ 5/5

Trustpilot

great support from Charlie Carrol

we had great support from Charlie Carrol in finding our soon to be home. He went beyond our expectations, sparing time even on off schedule times to help us make our decision.

Bengi · 9 November 2023

★★★★★ 5/5

Trustpilot

Jonathan Jarman-Ho is always on the end…

Jonathan Jarman-Ho is always on the end on the phone and always super friendly. I also really appreciate his efficiency and professionalism.

Alix · 30 May 2024

★★★★★ 1/5

Trustpilot

Close to bullying!

I cancelled an appointment by email with Blair, Marylebone office, to view a property for sale as I decided it wasn't in an area that would be suitable. Blair called me and confirmed he'd received my email and then launched into a tirade questioning my reason for cancellation and telling me that I'd never find a similar property at the same price. I'd describe his stance and attitude as close to bullying. He then told me that he'd remove me from their 'list". Wow! Will be happy to use other agents. Bye bye, Marsh & Parsons!

Abrahsm · 23 May 2022

★★★★★ 5/5

Trustpilot

We appreciate Phoebe!

We have enjoyed being taken care of by Marsh and Parsons but specifically by Phoebe Negueroles. She’s always responsive, thorough and quick to take action on our behalf when needed.

Jacqui · 4 December 2023