Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI AM VERY DISSAPOINTED WITH MARSH AND…
I AM VERY DISSAPOINTED WITH MARSH AND PARSONS AGENT, THEY DONT ANWSER CALLS, OR EMAILS, OR TEXTS SINCE MOVE IN DATE. AS SOON AS YOU PAY YOUR RENT, WHICH I PAYED UPFRONT FOR 1 YEAR, THEY DON'T HELP AFTER ALL. THE METER IS BROKEN, I RECIVE NO BILLS BECUZ OF THEIR EXTREMELY POOR SERVICE, NOW I HAVE NO HOT WATER OR HEATING IN AN £3600 A MONTH APARTMENT.????????????????????
N · 9 March 2020
Agent replied · 23 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 1/5
Trustpilotavoid this agent you cant trust on…
avoid this agent you cant trust on thier word at all rented a flat from them paid them in full next day they said they rented to some one else and still have not rec the refund after 10 days
Mehdi · 28 November 2023
Agent replied · 23 October 2024
Dear Medhi, I am sorry to read your 1* review. Thank you for getting in touch to provide more information so that we could locate you on our system. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotTry to avoid using M&P letting
I would try to avoid using M&P letting team if you are able to. Some of the team members were unpleasant and disingenuous in their approach.
Ian · 23 August 2024
Agent replied · 23 October 2024
Dear Ian, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAsh in tenancy was great
Ash in tenancy was great. I had an issue with rent payment and they resolved it super efficiently, quickly and professionally despite it being a Friday afternoon!
Georgina · 5 August 2024
Agent replied · 23 October 2024
Dear Georgina, Thank you for taking the time to leave a wonderful 5* review. Ash will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been assisted by Ellie in my…
I have been assisted by Ellie in my renewal contract with my landlord and everything went as expected achieving a great deal for my rent.I highly recommend her.
Gaston · 18 July 2024
Agent replied · 23 October 2024
Dear Gaston, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotPositive action …
I was delighted that Victry spotted a short fall on my account, proactively checked to see if that was expected and then, as it wasn’t, resolved it quickly.
Penny · 12 July 2024
Agent replied · 23 October 2024
Dear Penny, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotToday I had a very bad experience with…
Today I had a very bad experience with you letting manager(Roy Khan) over the phone . As my contact is going to end on 27/05/2023 I was contactez by a letting agent to have a view yesterday and I was agree. This morning I was contacted again to have another 4 views . I respond back that I can have one of them and that this 4 over 1 hour and 30 minute is to much, and I can't have every day views like that , I can give a day a week to have views. Then after 1 minute I was call by the letting manager Roy Khan and I spoke with him telling him the same think that I can't have every day views the time that they want because i have work and i can'tbe home all the time. ln response with a very rude tone that the reason for that is because I don’t give them access without be beeing home . I said that I will never leave someone ele to be in my house where I pay rent without me or my collegues beeing home. Then he start to threaten and to intimidate me by telling that is going to deduct money from the depozit if I don’t give them access for views. He sow that I don’t let me intimidated and he try again by saying that if I don’t give them access they will contact the land lord and they will give me a 24 hours notice and then they will enter the property with or without us. This words are big words and what he said is trasspassing, entering a house without my concent. This is not a profesional way of dealing with a 30 months client who paid the rent every single time with no delay. After today if I can give a note is -10 and I will never work again with this company, and defenetly I will not recomand this letting company to anyone. I am very disappointed the way that I was treated
Constantin · 6 April 2023
★★★★★ 5/5
TrustpilotTake with care
I have to admit "Ellie Hodkinson" was amazing , so helpful , she handled it so well , she did an amazing job and I'm very happy with that .
Franck · 5 June 2024
Agent replied · 23 October 2024
Dear Franck, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Eryk
Eryk has dealt with the tenancy renewal for my rental property and made it a very easy and straightforward process. Very happy with the final terms so would certainly reccomend!
Ali · 30 May 2024
Agent replied · 23 October 2024
Dear Ali, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotRental Statement
Needed some rental income statements, got in touch with Jasmin Popalzai at marsh & Parsons.Jasmin reassured me it was not a problem and promptly email what i needed
Mark · 2 July 2024
Agent replied · 23 October 2024
Dear Mark, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing service!
Giles Grainger who handled my change of tenancy was an absolute blessing! He was very quick in getting things done, responsive when I contacted him and I am very impressed by his calibre of service.
Jason · 15 February 2024
Agent replied · 23 October 2024
Dear Jason, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Professional and Pleasure to deal with..
Debbie Lewis, brilliant again. Nothing is ever too much trouble. Very helpful, good advice and rapid response.
C · 16 December 2025
★★★★★ 4/5
TrustpilotAbdullah Leghari
My Property Manager, Abdullah Leghari, has been helpful and responsive in resolving a problem regarding the defective washing machine at 294 Cedars Road and liaising with our tenants concerning other repairs that have been carried out by my own contractor.
Carol · 23 October 2023
Agent replied · 23 October 2024
Dear Carol, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid at all costs!!!
If I could give -10 I would. 1 star is too rich for them.Rude, irresponsible, harassing, liars!One of their agents once pretended to be a viewer and came to my home hiding her identity and took photos of my flat! Sadly that's not only thing they did during the viewings at the end of my tenancy. They harassed me that I didn't help them market the property and that I should open all windows and not speak to viewers when I ask me about my experience and hide everything that can put the tenants off during the viewings!!! They should absolutely be shut down!They also engage in misinterpreting the law and try to trick you into believing you have less rights than you actually do!I believe that there should be intervention into their business and they should be subsequently shut down.
Jane · 11 March 2023
★★★★★ 5/5
GoogleThe only estate agent who actually showed me properties that matched what I'd asked for - Tom Smithdale was extremely proactive and - by thinking outside the box a little - was able to find me a really lovely flat. More than happy with the service and would definitely recommend him, and Marsh and Parsons!
Marian · 26 October 2016
★★★★★ 5/5
TrustpilotGreat experience with M&P
Very attentive and responsive experience with Edward at M&P - helped keep a potentially stressful move on track and did everything he could to make the process as straightforward as possible.
Lauren · 22 April 2024
Agent replied · 23 October 2024
Dear Lauren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleAmazing service, Kristen was super nice and helpful, managed to help me find my new home within a day. Definitely recommend.PositiveResponsiveness, Quality, Professionalism
Cristianne · 25 October 2023
★★★★★ 5/5
GoogleWe had the pleasure of experiencing Sabino’s remarkable attention to detail and his unwavering dedication to delivering solutions tailored to our unique needs. He was prompt in addressing our queries and went above and beyond to ensure our satisfaction.
Mariam · 25 October 2023
Agent replied · 24 October 2024
Dear Mariam, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh and Parsons
The company is one of the most famous and very good one.Abdullah Lenghari which assisted us, made the communication between us and the landlord as smooth as possible and has managed to sort out our issues all the time.
Ylenia · 25 October 2023
Agent replied · 23 October 2024
Dear Ylenia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with Abdullah
This five star review is specifically for Abdullah, who worked to push through some contracts at very short notice. He was really helpful throughout and was happy to answer all my questions, despite the time pressures. Thanks again!
Lily · 15 November 2023
Agent replied · 23 October 2024
Dear Lily, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Abdullah will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotHandling Tenancy Professionally
I am grateful to Marsh & Parsons Estate Agents, particularly to Stanislava Sebest, for managing my tenancy professionally and efficiently on a regular basis.
René · 16 August 2024
Agent replied · 23 October 2024
Dear Rene, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel Leung from Marsh and Parsons has…
Daniel Leung from Marsh and Parsons has been a great manager for our property this year. He always responds promptly and is very helpful.
Bella · 13 August 2024
Agent replied · 23 October 2024
Dear Bella, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotM&P service (Tatian Rodrigues)
I was really happy with the assistance provided byTatiana Rodrigues with communication with tenants, arranging the service for the flat and communicating back to me (landlord).
Sidorochkina · 9 July 2024
Agent replied · 23 October 2024
Dear Christina, We are glad you had a great experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI had a house viewing through a friend with Kristel and she was very nice with both of us from the first call until the end of the process. In other agencies they don't take you seriously or have you as a last resort for being a student and you can feel that in the way they treat and communicate with you. This did not happen here. Would recommend.PositiveProfessionalism
Ángela · 24 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
