Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI contracted a flat through Kristel a month ago and would like to say thank you.
At the time, I was new here, so everything was unfamiliar to me, but Kristel gave me a lot of guides and helped me, so I was able to solve it well.
Even after moving in, when I asked her about issues or questions about the flat, she always responded kindly.
From the moment she did the viewing until this point now, Kristel has always been kind.
I want to say thank you for helping me settle into my new home.
Thank you very much :)
Seunghyun · 25 October 2023
★★★★★ 5/5
TrustpilotCameron has been a great help
Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.
Hannah · 29 February 2024
Agent replied · 23 October 2024
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Property Manager
I am thoroughly impressed with our estate manager Phoebe's professionalism and dedication to maintaining our property. Phoebe's attention to detail, proactive approach, and excellent communication have truly improved our experience. We are grateful to have such a capable and reliable estate manager taking care of the property.
Yixing · 3 November 2023
Agent replied · 23 October 2024
Dear Yixing Wu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat property management
I have been dealing with Will Whitty as a property manager for my flat in Chelsea and he has been brilliant. Always quick to respond and very helpful when it comes to sorting out any issues. Couldn’t recommend him more.
Sana · 2 April 2024
Agent replied · 23 October 2024
Dear Sana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotExcellent Property Manager
We have had a very positive experience with our M&P Property Manager who has assisted through issues that are often time sensitive and negatively impact us as residents. They have consistently been proactive, always very responsive and flexible whilst demonstrating a professional and understanding manner. Very impressive.
Rory · 11 October 2023
Agent replied · 23 October 2024
Dear Rory, Thank you for taking the time to leave a review. Kind regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
GoogleThanks to Marsh and Parsons, we were able to find a home that is perfect for us. They helped us go through this process easily and smoothly, and as first time buyers, we couldn’t ask for more patience and guidance from Sabino, our great estate agent.
Kian · 25 October 2023
Agent replied · 24 October 2024
Hi Kian,
Thank you for taking the time to leave this positive review! We're delighted that you are happy with your experience with us. Sabino and the rest of the Holland Park team will be thrilled.
All the best,
Marsh & Parsons.
★★★★★ 5/5
TrustpilotI had a great experience with William @…
I had a great experience with William @ Marsh & Parsons. They are incredibly responsive and always got back to me very quickly, which made the whole process smooth and stress-free. The team is thorough and professional, paying attention to every detail and ensuring that nothing was overlooked. I highly recommend them for their efficiency and excellent customer service.
Megan · 22 October 2024
★★★★★ 5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Edward · 9 February 2024
Agent replied · 23 October 2024
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWeronika handled a situation at our…
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Sean · 5 July 2024
Agent replied · 23 October 2024
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI have let a property through Susannah and her team in Portland Rd. for three years and they have been incredibly helpful, knowledgeable and friendly throughout.PositiveResponsiveness, Quality, Professionalism
Henry · 24 November 2023
★★★★★ 4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
M · 18 December 2025
★★★★★ 5/5
TrustpilotAsh Hustings has been very helpful in…
Ash Hustings has been very helpful in answering all my queries.
Sally · 10 October 2024
★★★★★ 5/5
GoogleKristel expertly navigated a change in offices while also supporting our move. She adds a personal touch to every interaction and is efficient and responsive in all aspects. She kept everything as smooth as possible and we would be happy to work with her again.
Misty · 25 October 2023
Agent replied · 24 October 2024
Dear Misty, We really appreciate you taking the time to leave such lovely comments about Kristel. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotOur property manager Abdullah Leghari…
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Tessa · 11 November 2023
Agent replied · 23 October 2024
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been with Marsh&Parsons since…
I have been with Marsh&Parsons since 2023 and it has been a great experience throughout as a landlord all my transactions has been smooth.
Sabiha · 21 November 2025
★★★★★ 5/5
GoogleIt is always a pleasure to work with Marsh & Parsons and have been with Kristel for our recent rental. She was most professional and kept me up to date every step of the way in order to ensure the transaction completed without delay
Susan · 25 October 2023
Agent replied · 24 October 2024
Dear Susan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
Upset · 5 July 2023
★★★★★ 5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Tash · 18 July 2024
Agent replied · 23 October 2024
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Rebecca · 14 February 2024
Agent replied · 23 October 2024
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Olga · 20 March 2024
Agent replied · 23 October 2024
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
ROY · 3 March 2020
Agent replied · 23 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Mahtab · 13 September 2024
Agent replied · 23 October 2024
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
KV · 24 May 2024
Agent replied · 23 October 2024
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJasmin Popalzai was incredibly…
Jasmin Popalzai was incredibly efficient and helpful.
Offshore · 22 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
