Marsh & Parsons Holland Park reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Great service

Great service, and very attentive staff (Abdullah Leghari). They make themselves available at various ours of the day that help alleviate any issue that may arise with the tenant. I would recommend them again and again to others,

Farhan · 18 October 2023

★★★★★ 5/5

Google

I’ve had a wonderful experience from start to finish with Layna! She’s been reactive, open with each step in the process and a massive help! Very, very much recommend.

Shona · 27 April 2024

★★★★★ 4/5

Trustpilot

The Personal Touch

I like the personal relationship with clients. All the agents who I have been in contact with at the Northcote Branch have been helpful. My agent has always responded to my requests and been proactive in resolving issues.

Helen · 9 October 2023

★★★★★ 5/5

Trustpilot

very responsible and attentive company

very responsible and attentive company, from the first contact we were very well attended.Ollie who accompanied us at all times, very attentive, professional and careful with what was asked.thank you so much team and especially Ollie

Giovana · 6 July 2022

★★★★★ 5/5

Trustpilot

Derbhla Slevin

Derbhla has always during my long association with Marsh and Parsons been one ofthe most courteous and helpful persons though all the trials of tribulations of tenant/landlord coordinator cannot recommend her more highly

Janice · 25 January 2024

★★★★★ 4/5

Trustpilot

Property Management

Abdullah maintains regular communications and is always quick to respond to my emails and calls. He has resolved historical maintenance issues with minimum fuss or impact to the tenant. I feel confident that my property is good hands.

Richard · 29 September 2023

★★★★★ 5/5

Google

Thank you to Marsh & Parsons for assisting me in my property search - especially to Charlie Marsh, the agency’s super ‘property hunter’!

René · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank you Eryk​​​​ Stepniak

Eryk handled the renewal documents - which were not a straight forward process - in a professional way..He was patient in waiting for the moving in tenant to get his right to rent documents finally processed.Highly appreciated

Samir · 11 October 2023

★★★★★ 5/5

Trustpilot

Property Management

I work with Jonathan Jarman-Ho and Elisabeth Ppasa and both have been excellent. Very professional and always responsive. They make life so much easier for me. A good team!

Customer · 3 April 2024

★★★★★ 4/5

Trustpilot

Phoebe Negueroles Estate Agent at Marsh&Parsons 2023

Phoebe Negueroles at Marsh&Parsons has been my estate agent since March 2023. Her work has been consistently conscientious and she has competently handled jobs that require problem solving as well as her regular duties.

DRAKE · 19 December 2023

★★★★★ 5/5

Trustpilot

Marsh & Parsons were amazing

Marsh & Parsons were amazing, they managed to help us secure our dream rental property and we’re very very helpful throughout the process. I’d personally like to mention Sam and Hadaya who were very kind and friendly.

Thomas · 5 October 2023

★★★★★ 5/5

Google

Lisa was a great and helped us find some great properties. We now have the difficult task of picking one.PositiveProfessionalism

Pearly · 25 October 2023

★★★★★ 5/5

Trustpilot

Lease renewal

They initiated early contact with our tenant and negotiated a renewal of the lease at acceptable terms to both parties. The agent was proactive and handled the process well.

Mr.Smither · 26 March 2024

★★★★★ 1/5

Trustpilot

Alarming Incompetence: Urgent issues not dealt with

Unfortunately my experience is very similar to the reviews that are already posted here which is frustrating and alarming and should set off alarm bells for any respectable company who wants to remain viable. I’ve never seen so many negative comments levelled against a company. The pain point for me is reporting urgent issues that never get dealt with, the high turn over of remarkably incompetent agents (bar 1 or 2) who have no idea how to communicate or execute their role or assume any level of responsibility.A company that has such high turnover is a red flag in itself. There’s obviously no adequate training or retention strategy to encourage employees to develop in their role or stay. Senior management don’t seem to exist or just hide behind their front line colleagues. Anyone with that title working for Marsh and Parons needs to re-educate themselves on what management means. Specifically for us, how long should a family have to wait for a replacement fridge after the door falls off twice on the floor ?? We’re now waiting 5 days for a solution with me chasing daily as the agents in charge don’t seem to comprehend a sense of urgency and when I ask to escalate , there’s no-one from senior mngt available to speak with. A fridge is a vital appliance and this situation is getting stressful. We’re also waiting 7 months on a leak in a roof that’s causing rain water to pour onto the kitchen table, a gate pillar that’s wobbly and can fall onto a public footpath and dampness thats creeping through the property and needs to be managed. The response is we can’t reach your landlord or we’ll chase that so the onus is back to us to keep chasing …we pay our rent every month without fail, maintain the property to a very high standard. As a landlord myself I would never dream of using such an unprofessional and incompetent agency to have anything to do with my property.

Sarah · 16 October 2022

★★★★★ 5/5

Trustpilot

The availability & kindness of Kisha

The availability & kindness of Kisha, her patience and her proactive approach made this administrative process so much easier and efficient.

Cliente · 13 August 2024

★★★★★ 1/5

Trustpilot

Be warned, think twice about using this company. Do your research.

I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.

Jessica · 6 October 2022

★★★★★ 5/5

Trustpilot

Marsh and Parsons - change of tenancy

Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you

Cheski · 31 May 2024

★★★★★ 5/5

Trustpilot

I am very pleased with the excellent…

I am very pleased with the excellent management of my property by my dedicated property manager Abdullah. He's shown remarkable patience and dedication in ensuring everything runs smoothly. Highly recommend!

Vincent · 19 February 2024

★★★★★ 5/5

Trustpilot

Tor Ziegler The renewals Team…

Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more

Mr · 17 April 2024

★★★★★ 5/5

Google

Thank you Corrin for making my experience a lot easier. Corrin was knowledgeable and so helpful in my search.

Peggy · 25 October 2023

★★★★★ 5/5

Google

The property was advertised on Monday and offer, payment, references and contracts were completed by Friday!!!

Bassem · 19 October 2024

★★★★★ 1/5

Trustpilot

Awful and unlawful

Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.

Lily · 2 September 2022

★★★★★ 1/5

Trustpilot

Dishonest or Incompetent

This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to

Alastair · 30 August 2022

★★★★★ 5/5

Trustpilot

Helpful

Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!

Eleanor · 15 May 2024