Trusted Agent profile · Kensington and Chelsea
★★★★★
945 reviews across 2 platforms
57 Norland Square, London, W11 4QJ, Kensington and Chelsea, W11 4QJ
Marsh & Parsons's office in Kensington and Chelsea, at 57 Norland Square, is rated 4.2 out of 5 across 945 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotI am very pleased with the excellent…
I am very pleased with the excellent management of my property by my dedicated property manager Abdullah. He's shown remarkable patience and dedication in ensuring everything runs smoothly. Highly recommend!
Dear Vincent, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTor Ziegler The renewals Team…
Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more
Dear Vaki, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
5/5
GoogleThank you Corrin for making my experience a lot easier. Corrin was knowledgeable and so helpful in my search.
5/5
GoogleThe property was advertised on Monday and offer, payment, references and contracts were completed by Friday!!!
Dear Bassem, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
1/5
TrustpilotAwful and unlawful
Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.
1/5
TrustpilotDishonest or Incompetent
This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to
5/5
TrustpilotHelpful
Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!
Dear Eleanor, Thank you for taking the time to leave a wonderful 5* review. Cameron will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThe majority of reviews are bad here…
The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.
5/5
TrustpilotOrganized, honest and fast!
I have moved 5 times in 5 years in London. From all my experiences Marsh & Parsons have been the greatest by far! Organized, honest and fast! Would definitely recommend it :)
Dear Mi Sileci, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh & Parsons have been renting and…
Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.
Dear Barnabas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDear Kisha and Edward are very helpful
Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu
Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotreview 2023
Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.
Dear Tim, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot1 year of great service
Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.
Dear SL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat Customer Experience
Found Marsh & Parsons to be very responsive in dealing with all aspects of the tenancy covering the collection of the rent to arranging ancillary services such as inventories etc.
Dear Heather, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleSusannah and her team and Corrin were brilliant and did exactly as promised-delighted with the service.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe purchased a property through Marsh & Parsons Holland Park branch recently. Sabino excelled in communication and diligent follow-ups.We felt valued as a client, and their personalised approach made all the difference. Highly recommended!
Dear D Pearse, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotHard working team with best customer…
Hard working team with best customer experience . Thank you to the Kensington branch for selling my flat . Particularly to Hazel and Parys for your outstanding professionalism.
Dear Inaam, Thank you for taking the time to leave a wonderful 5* review. Hazel and Parys will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotOver the last year
Over the last year, Abdullah Leghari has always been great at communicating with me and keeping me in the loop on all aspects with regard to my property. I would not hesitate in recommending him.
Dear Emily, Thank you for taking the time to leave a wonderful 4 star review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley Alfordi, Customer Relations Team
5/5
TrustpilotAlex in relocations made finding a new…
Alex in relocations made finding a new property very easy, I found his knowledge of London to be fantastic and have recommended his services to everyone
Dear Gema, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company. Never use. Will loose your documents, up rent by over 25% on year (no where near inflation levels) and generally never take accountability for anything. Stay clear.
Dear Mr Kerr, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotA V O I D
Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.
5/5
TrustpilotJasmin Popalzai - great service
Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.
Dear William, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleThank you to Kristel for helping us with our search for a new home.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI found Susannah and the team super helpful, they made my move very easy. Would definitely recommend!
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