Marsh & Parsons Holland Park reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Diligent and Helpful

Marsh and Parsons do go out of their way when you really need it. It really makes a difference when something untoward crops up or you need sound advice on something tricky.

Dom · 18 September 2023

★★★★★ 5/5

Trustpilot

jasmin made the whole process easy for…

jasmin made the whole process easy for me, shes super sweet and defo knows what shes doing. thankyou sm

Darshan · 17 June 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

Really pleased with our property manager Derbhla. Our boiler broke and she helped us resolve the matter very quickly with daily updates. Couldn’t have asked for better service!

SM · 19 December 2023

★★★★★ 5/5

Trustpilot

I am very happy to work with my…

I am very happy to work with my property manager Ellie Hodkinson as she is always available to to answer my queries on time. Responsible and fast. Thanks for her support

Nilgün · 6 October 2023

★★★★★ 5/5

Google

Professional and top service!!!! thank you Kristel for helping us finding our future home...PositiveProfessionalism

Peter · 25 October 2023

★★★★★ 1/5

Trustpilot

Absolutely awful

Absolutely awful. I’d put more trust into Al-Qaeda.Marsh and Parsons are incompetent and lazy. After our terrible experience, I’d highly recommend avoiding them at all costs, unless you’re desperate then in which case, stay desperate. We moved into our rented flat in august 2021. We were assured all checks had been carried out and the flat had been professionally cleaned. On move in day we were disgusted to find the property had not been cleaned at all, let alone professionally cleaned like we had been promised. When I say dirty, I’m not just talking about about bit of dust, we were horrified to find the previous tenants hair covered across the carpet, a terrible smell of BO, dirt and mould on the windows (not something we had noticed when viewing the property) and stained and extremely dirty carpets which had been covered by rugs when we viewed the property. To top things off, we were lucky enough to discover two mouse skeletons on the kitchen floor, not what I had in mind for a moving in gift. To add to our frustrations, the oven didn’t work, the wardrobe and chest of drawers collapsed upon being opened, kitchen tap was leaking and toilet seat had fallen off, not the end of the world but annoying. We called Marsh & Parsons straight away and explained that the flat was extremely dirty. After multiple phone calls and emails, the penny finally dropped and Marsh and Parsons decided to send out a cleaner, this only took them two weeks. Nevertheless, problem solved we thought! Low and behold, the cleaner arrived and they had been told by Marsh & Parsons the property was empty and a deep clean was required. This of course was not the case as we had our stuff in boxes. The cleaner refused the job as they couldn’t conduct a deep clean. Once again, Marsh and Parsons had spread false news. I should probably mention at this point that our landlord pays them a fee to manage the property and quite frankly, I don’t know what for, they are incapable. We eventually settled in and we resulted in dealing with our landlord directly, who was lovely and very keen to sort everything out for us. Again, no idea why Marsh & Parsons get paid to manage the property when the landlord has done everything themselves. Anyway, I’d like to say things got better but they didn’t. We had concerns about holes in the floorboards and wall in the living room, as well as holes in the wall in the kitchen. This was something we addressed with Marsh and Parsons when moving in but shock, nothing was done about it. In October I heard a rustling sound in the living room and I was quite certain it was a mouse. Fast forward a week later as I strolled into the kitchen to make dinner and there I see a mouse running across the kitchen worktop. We bought traps to catch them but unfortunately did not succeed. Our landlord sent out pest control who identified the holes in the wall and shared the report with Marsh & Parsons. They have now sent someone out twice to fill the holes, both times using people that have refused to fill the holes sufficiently and have instead filled the holes with steel wool with no coating. I’ve had a mouse run across my foot in the kitchen and have spotted mice run across the kitchen worktop more times than I can remember. It’s now Jan 2022, we still have the mice and still no holes filled. It was a week day when we received a ring at the door. Marsh and Parsons had only gone and bought us a candle. I get the feeling they felt embarrassed or perhaps guilty? It was a beautiful Marsh and Parsons branded candle, forever reminding us when we’re trying to relax in the evening that we cannot escape these cretins. I’d like to say it’s the thought that counts but in reality, I’d be much more satisfied if they just got on and did the job they’re paid to do, wishful thinking. Oh, and how can I forget the damp and mould issue in my housemate’s bedroom. This was discovered back in October. There’s significant damp and mould under the window and across the wall. The landlord bought a dehumidifier and we’ve been waiting for 3 months for Marsh and Parsons to get someone out to deal with this issue. My housemate has asthma and works full time from home so this really is not ideal. Of course, I don’t expect Marsh and Parsons to solve this issue because they don’t solve anything or respond to emails. At this point, I truly believe my 5 year old nephew could get the job done quicker.

Lydia · 22 January 2022

★★★★★ 3/5

Trustpilot

Edward has always been effective with…

Edward has always been effective with us, however he didn’t give enough sense of urgency when communicating with the landlord

Julian · 20 May 2024

★★★★★ 5/5

Trustpilot

Charles​​​​ Caine at Marsh and Parsons…

Charles​​​​ Caine at Marsh and Parsons has been great in managing my properties. He is attentive to the needs of the tenants, professional and incredibly capable.

Ghanbari · 17 January 2024

★★★★★ 5/5

Trustpilot

Great service from Jasmin

Jasmin, our tenancy manager, was super responsive and helpful when I called up with a query. Very impressed!

Melissa · 20 June 2024

★★★★★ 5/5

Trustpilot

Professional approach

Professional approach to dealing with a deposit return and overall, was actioned speedily

Panos · 12 September 2024

★★★★★ 5/5

Trustpilot

Thank you Giles

I have been so impressed with the help received from Giles during a change of tenant at our rental. His communication has been faultless. Thank you very much!

J · 28 November 2023

★★★★★ 5/5

Trustpilot

Friendly

Friendly, helpful and knowledgeable agents. Rebecca Wingett in particular has been very supportive, answers emails within minutes, always available on the phone and has kept my tenants very happy. Would recommend.

BH · 15 September 2023

★★★★★ 5/5

Trustpilot

Excellent

I have had excellent dealings with the property manager, Phoebe, over the past year. She always communicates clearly, comes up with multiple options and resolves matters quickly. Excellent.

Thomas · 21 November 2023

★★★★★ 5/5

Google

Freddie and Sabino, together they were very professional, knowledgeable and responsive throughout a recent deal. Allowing my Client to acquire a house in Holland Park in a swiftly manner.

Jake · 25 October 2023

★★★★★ 5/5

Trustpilot

I’ve only just started working with…

I’ve only just started working with Giles but all great so far. Responsive and efficient.

Stuart · 29 July 2024

★★★★★ 5/5

Trustpilot

Arranging for repair/replacement of defective appliance

My property manager, Abdullah Langhri, liaised promptly between me and my tenant in order to arrange for the replacement of a defective washing machine effectively and with the minimum inconvenience.

Carol · 22 September 2023

★★★★★ 5/5

Trustpilot

10/10 service!

Absolutely incredible service and made the tenancy process 100% smoother and seamless. I would absolutely recommend dealing with Rebecca Wingett, she was incredibly professional, intelligent and all round a joy.

Lucy · 22 September 2023

★★★★★ 5/5

Trustpilot

Many thanks for helping to follow up…

Many thanks for helping to follow up with contractors to get quotes when I've struggled to get a response from them - your help and professionalism is very much appreciated.

Customer · 21 September 2023

★★★★★ 1/5

Trustpilot

I would agree with the critical reviews…

I would agree with the critical reviews here. We rented out our house through Marsh&Parsons and they were very mixed. They had some good people but generally they gave the impression that property management was the poor and sloppy relation to the sales business. So they were aggressive at securing tenants but were sub-par at managing the property. Three examples - when they had someone repaint the kitchen ceiling the colours didn't properly match so we had to repaint it; tenants had a dog which was against the lease but the property condition survey didn't pick up on this despite scratch marks on the furniture; we were forwarded a two year unpaid invoice from the Council without apology or explanation two years after we parted this company. Do not use this agency - they will leave you feeling cheated and angry and life's too short for that.

Jonathan · 6 November 2021

★★★★★ 1/5

Trustpilot

They are terrible

They are terrible. No respect to the tenants at all. After we gave notice, they were bringing potential tenants all the time. They did not stick to the 24h notice and would call us all the time to arrange more viewings. They did not even know basic stuff of the apartment so they would bring potential tenants who were interented in different properties (e.g. different no of bedrooms!). They even gave keys to somebody who came in our flat for an inspection without us having given any consent!!! Stay away from those scammers...

Stamatina · 4 November 2021

★★★★★ 1/5

Trustpilot

It’s a scam, stay away

0 stars. Literal scammers, stay away from them:They pushed us into renting out a flat that is not suitable for human living conditions. The sound insulation is so bad the neighbor below can hear all conversations we are having, even a spoon dropping in the kitchen wakes her up, due to bad insulation.Tons of issues that where left unmentioned in the flat, such as the room of my door being unable to shut and the landlord being unwilling to fix it as he doesn’t want to waste money. The roof leaking and triggering a carbon monoxide alarm. The leak resulting in our items getting mold on them. My friends room dripping with water so she can’t sleep there anymore as it is soaked.The landlord called cheap builders to fix the issue, that made things worse. The bathroom has black mold that wasn’t removed, and fungi are growing by the kitchen sink, the hallway has an awful damp smell.I requested to carry sound tests before moving in, being a musician, and got denied access. Marsh and Parsons tried to make the neighbor downstairs sound as if she was being unreasonably feisty about noise, to distract us from the fact that the building’s insulation is the issue. Before signing the contract they merely asked if we’re ok with the landlord carrying some work to renovate the flat whilst we’re in. It was not mentioned in any way that the roof leaks when it rains, that my door won’t be closing and that there is no sound insulation (when I slept there I would hear every persons conversation from every room happening at once).I tried to swap the occupancy with a friend that didn’t mind the sound issues, and had to pay marsh and Parsons 50£, I told them his deadline of moving in was the 1st of October, provided necessary info, then called them up on the 10th to find out they did nothing and “ referencing agency was not responsive”. Two months passed where my friend couldn’t move in because the referencing wasn’t complete, which made me loose months of getting my rent money back (I still had to pay rent for as long as my name is in the contract). Missing that deadline also diminished the chances of me finding a new replacement as past late September everyone settles in a new home for work/ university etc, so it’s harder to find people looking to move in.The landlord furthermore gave me a hard time accepting my friend for the change of occupancy, who, by the end of it all, after two whole months of waiting to move in, gave up and said the company and landlord are so unprofessional he no longer wishes to move there.Everything about them is sketchy. They trick you into a 3rd year contract saying you can claim a break clause at 18 months and apply for change of occupancy earlier than that at the referencing fee of 50£, but they never get the referencing done and send the contract, etc fast enough for you to finally get of that shady contract, which is immensely disrespectful to the person you seek to switch your contract with, as they will disrespect their moving in deadlines and eat your money. No apologies, no excuses. As soon as they took my rent money, all agents that wouldn’t call me on the regular became ghosts and would consistently refuse to reply my emails and calls.Scam scam scam, please stay away and to all the fellow people giving bad reviews, please sue this company, I am in the process of taking legal action myself. This is what greed and lack of empathy does to humans, they live off taking your money and wasting your time, let’s shut them down

Christina · 4 November 2021

★★★★★ 5/5

Trustpilot

prompt and efficient

Once more prompt and efficient support from Marsh & Parsons Abdullah​​​​ Leghari.

Panos · 11 September 2024

★★★★★ 5/5

Trustpilot

Phoebe Kappellides Is extremely…

Phoebe Kappellides Is extremely professional and very helpful

Eleni · 19 November 2025

★★★★★ 5/5

Trustpilot

Support to find and end tenancy

The agency was supporting and helpful during the whole 3 years of tenancy

Marsida · 12 August 2024