Marsh & Parsons Chelsea reviews in Kensington and Chelsea

★★★★★ 5/5

Google

The best crew, very attentive and helpful ❤️

Alexandre · 23 November 2024

★★★★★ 5/5

Google

Love the girls and the doggo 🤍 …

Lincoln · 23 November 2024

★★★★★ 5/5

Trustpilot

Excellent

I have had excellent dealings with the property manager, Phoebe, over the past year. She always communicates clearly, comes up with multiple options and resolves matters quickly. Excellent.

Thomas · 21 November 2023

★★★★★ 5/5

Trustpilot

I’ve only just started working with…

I’ve only just started working with Giles but all great so far. Responsive and efficient.

Stuart · 29 July 2024

★★★★★ 5/5

Trustpilot

Arranging for repair/replacement of defective appliance

My property manager, Abdullah Langhri, liaised promptly between me and my tenant in order to arrange for the replacement of a defective washing machine effectively and with the minimum inconvenience.

Carol · 22 September 2023

★★★★★ 5/5

Trustpilot

10/10 service!

Absolutely incredible service and made the tenancy process 100% smoother and seamless. I would absolutely recommend dealing with Rebecca Wingett, she was incredibly professional, intelligent and all round a joy.

Lucy · 22 September 2023

★★★★★ 5/5

Trustpilot

Many thanks for helping to follow up…

Many thanks for helping to follow up with contractors to get quotes when I've struggled to get a response from them - your help and professionalism is very much appreciated.

Customer · 21 September 2023

★★★★★ 1/5

Trustpilot

I would agree with the critical reviews…

I would agree with the critical reviews here. We rented out our house through Marsh&Parsons and they were very mixed. They had some good people but generally they gave the impression that property management was the poor and sloppy relation to the sales business. So they were aggressive at securing tenants but were sub-par at managing the property. Three examples - when they had someone repaint the kitchen ceiling the colours didn't properly match so we had to repaint it; tenants had a dog which was against the lease but the property condition survey didn't pick up on this despite scratch marks on the furniture; we were forwarded a two year unpaid invoice from the Council without apology or explanation two years after we parted this company. Do not use this agency - they will leave you feeling cheated and angry and life's too short for that.

Jonathan · 6 November 2021

★★★★★ 1/5

Trustpilot

They are terrible

They are terrible. No respect to the tenants at all. After we gave notice, they were bringing potential tenants all the time. They did not stick to the 24h notice and would call us all the time to arrange more viewings. They did not even know basic stuff of the apartment so they would bring potential tenants who were interented in different properties (e.g. different no of bedrooms!). They even gave keys to somebody who came in our flat for an inspection without us having given any consent!!! Stay away from those scammers...

Stamatina · 4 November 2021

★★★★★ 1/5

Trustpilot

It’s a scam, stay away

0 stars. Literal scammers, stay away from them:They pushed us into renting out a flat that is not suitable for human living conditions. The sound insulation is so bad the neighbor below can hear all conversations we are having, even a spoon dropping in the kitchen wakes her up, due to bad insulation.Tons of issues that where left unmentioned in the flat, such as the room of my door being unable to shut and the landlord being unwilling to fix it as he doesn’t want to waste money. The roof leaking and triggering a carbon monoxide alarm. The leak resulting in our items getting mold on them. My friends room dripping with water so she can’t sleep there anymore as it is soaked.The landlord called cheap builders to fix the issue, that made things worse. The bathroom has black mold that wasn’t removed, and fungi are growing by the kitchen sink, the hallway has an awful damp smell.I requested to carry sound tests before moving in, being a musician, and got denied access. Marsh and Parsons tried to make the neighbor downstairs sound as if she was being unreasonably feisty about noise, to distract us from the fact that the building’s insulation is the issue. Before signing the contract they merely asked if we’re ok with the landlord carrying some work to renovate the flat whilst we’re in. It was not mentioned in any way that the roof leaks when it rains, that my door won’t be closing and that there is no sound insulation (when I slept there I would hear every persons conversation from every room happening at once).I tried to swap the occupancy with a friend that didn’t mind the sound issues, and had to pay marsh and Parsons 50£, I told them his deadline of moving in was the 1st of October, provided necessary info, then called them up on the 10th to find out they did nothing and “ referencing agency was not responsive”. Two months passed where my friend couldn’t move in because the referencing wasn’t complete, which made me loose months of getting my rent money back (I still had to pay rent for as long as my name is in the contract). Missing that deadline also diminished the chances of me finding a new replacement as past late September everyone settles in a new home for work/ university etc, so it’s harder to find people looking to move in.The landlord furthermore gave me a hard time accepting my friend for the change of occupancy, who, by the end of it all, after two whole months of waiting to move in, gave up and said the company and landlord are so unprofessional he no longer wishes to move there.Everything about them is sketchy. They trick you into a 3rd year contract saying you can claim a break clause at 18 months and apply for change of occupancy earlier than that at the referencing fee of 50£, but they never get the referencing done and send the contract, etc fast enough for you to finally get of that shady contract, which is immensely disrespectful to the person you seek to switch your contract with, as they will disrespect their moving in deadlines and eat your money. No apologies, no excuses. As soon as they took my rent money, all agents that wouldn’t call me on the regular became ghosts and would consistently refuse to reply my emails and calls.Scam scam scam, please stay away and to all the fellow people giving bad reviews, please sue this company, I am in the process of taking legal action myself. This is what greed and lack of empathy does to humans, they live off taking your money and wasting your time, let’s shut them down

Christina · 4 November 2021

★★★★★ 5/5

Trustpilot

prompt and efficient

Once more prompt and efficient support from Marsh & Parsons Abdullah​​​​ Leghari.

Panos · 11 September 2024

★★★★★ 5/5

Trustpilot

Excellent support

Timely responses, efficient and helpful at all times.

Tracy · 12 November 2024

★★★★★ 5/5

Trustpilot

Phoebe Kappellides Is extremely…

Phoebe Kappellides Is extremely professional and very helpful

Eleni · 19 November 2025

★★★★★ 4/5

Google

Our experience with Marsh and Parsons for the Chelsea office was absolutely positive. Joscelyne is very professional: she perfectly understood our needs and suggested us a lovely flat. She supported us through the negotiation process adding a genuine personal touch. Definitively recommended to anyone.

Clio · 25 October 2015

★★★★★ 5/5

Trustpilot

Support to find and end tenancy

The agency was supporting and helpful during the whole 3 years of tenancy

Marsida · 12 August 2024

★★★★★ 5/5

Trustpilot

Highly professional letting and…

Highly professional letting and managing agent - wouldn’t hesitate to recommend

Customer · 11 September 2024

★★★★★ 5/5

Trustpilot

We just had a viewing with Mohammed in…

We just had a viewing with Mohammed in marsh and parsons in the Willesden branch.

Yousra · 1 September 2025

★★★★★ 5/5

Trustpilot

Expert and Timely response

Laila responded to all my queries in a timely manner and even called to follow up to ensure all my queries were answered.

Lucrezia · 25 January 2024

★★★★★ 5/5

Trustpilot

prompt and courteous…

I have always had prompt and courteous service from the staff at Marsh & Patsons. I have used this agent for years as they have proven trustworthy.

Jo · 23 October 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Quick, efficient, pleasant and effective

Mart5643 · 2 December 2024

★★★★★ 5/5

Trustpilot

Kyrsten​​​​ Tumamak

Kyrsten​​​​ Tumamak, Tenancy Manager, was swift and kind in handdling our rental

Christiane · 14 August 2024

★★★★★ 5/5

Trustpilot

Abigail Rhodes

Abigail has provided us with a most professional and highly efficient management service. She's always friendly and helpful, and has good suggestions for resolving all sorts of matters.

SUSAN · 20 September 2023

★★★★★ 5/5

Trustpilot

Payment Return

Had an issue with an accidental payment. Cameron and Will helped get the issue sorted quickly!

Brychan · 31 May 2024

★★★★★ 5/5

Google

Had an wonderful experience with this company, and Thea Risvik. Would recommand this to service to everyone! Such an amazing help, and top-notch from Thea!

Kristian · 27 November 2023