Trusted Agent profile · Kensington and Chelsea
★★★★★
952 reviews across 2 platforms
Rawlings House, 2a Milner Street, London, SW3 2PU, Kensington and Chelsea, SW3 2PU
Marsh & Parsons's office in Kensington and Chelsea, at Rawlings House, is rated 4.2 out of 5 across 952 reviews on two platforms, including 139 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotJasmin Popalzai - great service
Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.
Dear William, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
1/5
TrustpilotA V O I D
Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.
5/5
Trustpilotthe response from the agent was quick…
the response from the agent was quick and he dealt with our query professionally
Dear Omar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
2/5
TrustpilotForcing to sign a 3 year lease with no break clause
Me and my partner were looking for a flat, and found some really great ones with Marsh and Parsons. However, we were consistently told that the landlords wanted a 3 year lease, and completely disregarded a break clause to be put in the contract. Having read other reviews of horror stories of this exact situation of tenants being unable to get out of their lease due to this, we decided to avoid them. Thought I'd post a review saying to be wary of the 3 year tenancy! A break clause should be absolutely required and is not a luxury to ask for.
5/5
TrustpilotExcellent service in Streatham
We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, and we are extremely grateful.
5/5
TrustpilotGreat sales team
We bought our first home in brixton, most of our communication was with Sarah who was absolutely amazing. She really went above and beyond anything we expected including staying in touch when she was on holiday. Also had some communication with the brixton manager who was also lovely. Really happy with the Marsh& Parsons sales team.
Hi Shlomit, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team. All the best, M&P
5/5
TrustpilotMarsh & Parsons is my best agency.
Marsh & Parsons is my best agency.They are always there when I need to to contact and re-acted without any delay. 👍
Dear Jongha, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotChange in property manager
Change in property manager. Cameron M. made the difference. Albeit, the starting point was low, Cameron managed to bring it back on par and beyond my expectations. Thank you!
Dear Carlo, Thank you for taking the time to leave a lovely review regarding Cameron. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotgreat support from Charlie Carrol
we had great support from Charlie Carrol in finding our soon to be home. He went beyond our expectations, sparing time even on off schedule times to help us make our decision.
Dear Bengi, Thank you for taking the time to leave a lovely review regarding Charlie. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat service and support
Stanislava quickly organized the repairs needed and kept me updated throughout. Very helpful.
Dear Christine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
5/5
TrustpilotJonathan Jarman-Ho is always on the end…
Jonathan Jarman-Ho is always on the end on the phone and always super friendly. I also really appreciate his efficiency and professionalism.
Dear Alix, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotClose to bullying!
I cancelled an appointment by email with Blair, Marylebone office, to view a property for sale as I decided it wasn't in an area that would be suitable. Blair called me and confirmed he'd received my email and then launched into a tirade questioning my reason for cancellation and telling me that I'd never find a similar property at the same price. I'd describe his stance and attitude as close to bullying. He then told me that he'd remove me from their 'list". Wow! Will be happy to use other agents. Bye bye, Marsh & Parsons!
1/5
TrustpilotIf you use Marsh & Parsons be aware of…
If you use Marsh & Parsons be aware of the following;Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use to do some of this for them don't either.Be aware that they will tell the tenant the landlord wants a 3 year contract with a tow year break clause and they will tell the landlord the tenant wants a 3 year contract with a 2 year break clause. This is not a good contract to have in the event the tenant falls behind on rent. M&P simply want a two year minimum contract so they can take all their fees in the first year for both years.Look to use agents that take their commission monthly and look them up on the property sites as to how long they take to move the property, both in sales and lettings. So far we have been happy with Fletchers in London who have shared full referencing with us as well as passports etc.Without going into detail we would be reluctant to use Marsh & Parsons again.
5/5
TrustpilotWe appreciate Phoebe!
We have enjoyed being taken care of by Marsh and Parsons but specifically by Phoebe Negueroles. She’s always responsive, thorough and quick to take action on our behalf when needed.
Dear Jacqui, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent quality and care from Tatiana…
Excellent quality and care from Tatiana Rodrigues, going the extra mile to sort out a tenant issue to an excellent solution for everyone.
Dear SL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tatiana. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotBaram has attended and solved my query…
Baram has attended and solved my query immediately and professionally.
Dear Geanie, Thank you for taking the time to leave a lovely review regarding Baram. Kind regards, Lesley
5/5
TrustpilotIt’s always a pleasure speaking with…
It’s always a pleasure speaking with Abdullah Leghari! He listens and is always helpful and understanding to any problems that need to be sorted. He is fair to both landlord and tenant.
Dear Jarel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAll ways available and prompt in…
All ways available and prompt in response. Additional services provided at a reasonable margins and delivered on time.
Dear Ali, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery Responsive
Edward Summers at Marsh and Parsons was pleasant to deal with and very responsive in resolving my issues around our damage depsoit.
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotVery stressful
Excellent sign up service, the worst experience ever when ending lease. Been trying to get deposit back but they fob you off with lie after lie as to why they won't pay it back. Landlord has agreed in writing it should be 100% released and the new tenant has moved in but still they hold it. Miles Farrell from the Shoreditch office does not return your calls and shows no interest in resolving issue. CEO Patrick Littlemore advised to contact customer service, a formal complaint has been raised and passed to another Director, but after looking at trust pilot i feel we will be lucky to get a reply. Have now contacted family solicitor to start court proceedings to get Marsh & Parsons to release the deposit. Their tag line we value property but we value people first is an insult. Why a company is so happy to lose money on court fees, totally baffles me. It seems they get a kick out of making their clients lives a misery, ensuring they never use them again.
5/5
TrustpilotExcellent support
Cameron and Will provided excellent support throughout the moving process. They were both very helpful when I had questions and responded in a timely manner.
Dear Nicole, Thank you for taking the time to leave a wonderful 5* review. Cameron and Will will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI was extremely pleased with the service provided by Marsh & Parsons in Chelsea. The letting agent Pierre Garcia was extremely proactive and really showed a lot of interest. He found me a great flat to let and I am very happy with the professional service provided.
5/5
TrustpilotCOURTEOUS AND EFFICIENT
Jasmin responded to my query courteously and efficiently giving a full explanation which was much appreciated.
Dear Margaret, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMy property manager is terrific
My property manager is terrific! She is professional, courteous, and very helpful. I can rely on her prompt response, which is especially important as I am an overseas landlord.
Dear JK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh & Parsons's Kensington and Chelsea office has 952 reviews across two platforms: 139 on Google, 813 on Trustpilot (across the whole business).
Marsh & Parsons Chelsea is rated 4.2 out of 5 across all 952 reviews, and 4.7 out of 5 on Google from 139 reviews.
Marsh & Parsons Chelsea, Rawlings House, 2a Milner Street, London, SW3 2PU, Kensington and Chelsea, SW3 2PU.
