Trusted Agent profile · Kensington and Chelsea
★★★★★
952 reviews across 2 platforms
Rawlings House, 2a Milner Street, London, SW3 2PU, Kensington and Chelsea, SW3 2PU
Marsh & Parsons's office in Kensington and Chelsea, at Rawlings House, is rated 4.2 out of 5 across 952 reviews on two platforms, including 139 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotSeamless Tenancy Transfer
Giles handled the process expertly, offering help, support and guidance throughout! Thank you to the team at M&P!
Dear Jordan, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla she is amazing on customer…
Derbhla she is amazing on customer service and so helpful with good experience and so professional , I’m so glad, 100 percent recommended.
Dear Habib, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMost efficient rental team
Staff always there to help, very pleasant at all times both to landlords and to tenants, they do whatever needed without delay making and in most friendly way.
Dear Zaid, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotPropty management service is abysmal
Propty management service is abysmal. We were promised the world when we signed with M&P but they have been nothing short of completely incompetent. I chased and chased and they finally got round to doing the first inspection after 2 years (supposed to be every 6 months). Property manager is rude and the company they use for maintenance is terrible and expensive. Avoid at all costs
5/5
TrustpilotDarcy has an approachable and friendly…
Darcy has an approachable and friendly manner telephonically as well via email. She had dealt efficiently with the various issues and always in a timely way.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotexcellent service
The team is very responsive and always very helpful. Ellie, the property manager, provides an excellent service and she is always available to solve any issues arising
Dear Alexandros, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery responsive and effective
Very responsive, effective and friendly service. Worked hard to resolve any issues. We have worked with the company for years and I would highly recommend M &P.
Dear Christine, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe team is highly professional and…
The team is highly professional and always keep the Customer Service standards high in replying to inquiries
Dear Liliya, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHad the best experience! Exceeded my expectations. Thea helped me through the whole process, was super professional, kind and efficient. Would definitely do again
Dear Ane, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotQuick response and efficient…
Quick response and efficient communication
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
5/5
TrustpilotPrompt in his response
Dear Khadija, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
1/5
TrustpilotI would give a zero if I could
I would give a zero if I could! I’m a landlord struggling to get my deposit back. M&P said it would be released on the 22nd September and it’s now the 4th October… still waiting. They are disingenuous and blatantly lie. Do not trust them!
Hi there, we are sorry for the delay in releasing your funds. We can confirm that we have spoken to you directly and organised for the money to be received by you today. Kind regards, Marsh & Parsons
5/5
TrustpilotPolite and quick service
Was treated very politely and kindly.My query was answered and solved very quickly.A very good service!Thank you.
Dear Mané, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience
Great experience, very kind & efficient team.Rapid and available
Dear Olena, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Our property manager (Elisabeth) is always very attentive to all our requests and professional.
Dear Vincenzo, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAmazing customer service
Amazing customer service, pleasure to speak to :)
Dear Trinity, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
5/5
GoogleExtremely professional, helpful and kind group at M&P Chelsea!
Dear Molly, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotTrustworthy and reliable service
Reliable, efficient service, good clear communications. Friendly and personable staff, well informed.Trust their experience and expertise and would use again to let my property.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTor helped us seamlessly resign our…
Tor helped us seamlessly resign our lease and navigate each step of the process. Very grateful
Dear Kiran, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAlways helpful
Always helpful, answering my emails quickly and providing all the information.
Dear Pascale, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful and efficient
Dear Laura, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
1/5
TrustpilotAgency involved with subletting
The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!
Hi Napoleana, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. One of our team will contact you shortly to address this. Kind regards, Marsh & Parsons.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh & Parsons's Kensington and Chelsea office has 952 reviews across two platforms: 139 on Google, 813 on Trustpilot (across the whole business).
Marsh & Parsons Chelsea is rated 4.2 out of 5 across all 952 reviews, and 4.7 out of 5 on Google from 139 reviews.
Marsh & Parsons Chelsea, Rawlings House, 2a Milner Street, London, SW3 2PU, Kensington and Chelsea, SW3 2PU.
