Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThe office quickly responds to & fixes…
The office quickly responds to & fixes issues with communication between ourselves & Knight Frank. Much appreciated. Daniel Lloyd is our new Property Manager & we’re very happy with how any problems at our property are now being sorted out immediately. Daniel has been very helpful & again very much appreciated.
Jayne · 16 April 2024
Agent replied · 27 October 2024
Hi Jayne thank you for your review its very much appreciated. It’s a pleasure working with you providing the support and assistance for you and the tenant.Kindest regardsDaniel
★★★★★ 5/5
TrustpilotExcellent rental experience
My experience with Knight Frank was excellent. The rental process was smooth and efficient. Mark Batty was responsive and helpful whenever I had questions, ensuring a seamless experience. Additionally, Shannon Adjei facilitated the deposit return quickly and without any issues. Overall, I highly recommend Knight Frank for their professionalism and excellent service.
Alex · 27 March 2024
Agent replied · 27 October 2024
Thank you Alex, for your really kind words. I am so glad we were able to help swiftly. We hope to be able to help you soon. Shannon and Mark
★★★★★ 5/5
TrustpilotBrigette from renewals is excellent
I have dealt exclusively with Brigette from renewals and Brigette has been very professional. Brigette has kept me informed , ensured I have a good renewal contract and she has handled issues quickly and clearly. I am more than happy with the service provided
Michael · 20 August 2024
Agent replied · 27 October 2024
Dear MichaelThank you for your kind words and it was a pleasure assisting with the renewal. I am pleased we agreed it swiftly. Kind regardsBrigette
★★★★★ 5/5
TrustpilotExcellent Agent, Perfect Staff
I've rented my property for 3 years under Knight Frank. Their staff are really nice and kind, especially Jocelyn Zhang. She helped me a lot with all sorts of issues I met when I moved into this apartment. Perfect agent!
William · 18 October 2024
Agent replied · 27 October 2024
Hi William, Thank you so much for your kind words! I appreciate your feedback and will continue to provide the same level of service as always!Jocelyn
★★★★★ 5/5
TrustpilotJames Szalay went above and beyond to…
James Szalay went above and beyond to help us find a property and have the offer accepted. He worked out of hours to help us achieve a positive outcome and I was very impressed with the way he conducted the negotiation. Thank you James!
Fernanda · 14 August 2024
Agent replied · 27 October 2024
Thank you for the review, Fernanda.It has been a pleasure assisting you with your search, so far, and I am sure that you will love your new home.Very best,James
★★★★★ 5/5
TrustpilotOutstanding service
Henry is our property manager; he is incredibly proactive, thorough and efficient. It is reassuring knowing that he will do everything possible to provide us with the highest level of service possible. We love living where we live, and have both been so impressed at the quality of our experience.
Dan · 24 April 2024
Agent replied · 27 October 2024
Thank you, Dan, for your kind words. I will continue to focus on offering high-quality service and making sure you are satisfied as my client and tenant. Thank you once again. Henry
★★★★★ 5/5
TrustpilotExcellent attentive service from the…
Excellent attentive service from the start to the completion.
Would recommend highly.
Mr · 7 October 2026
Agent replied · 10 October 2026
Dear Alan,
I'm very grateful for such kind words, and thank you for being such a loyal repeat client. Enjoy the new chapter and keep in touch.
Best wishes
Ross and the Knight Frank Tunbridge Wells team
★★★★★ 5/5
TrustpilotThank you Michelle and Ehtheshaam
Thank you Michelle and Ehtheshaam, you have been very helpful with managing our property. Your quick response and assistance is very much appreciated. We never have to wait for you to address any issues we might have. Thank you for making our lives so much easier. Dr and Mrs Pirani( landlords at the Bezier apts)
Dr · 9 January 2024
Agent replied · 27 October 2024
Dear Dr & Mrs Pirani, thank you for the kind words, it is a pleasure working with you and Kamran. Ehteshaam and myself look forward to continuing to work with you, providing the service level you are accustomed too and making the management of your property as easy as possible for you. Best wishes Michelle & Ehteshaam
★★★★★ 5/5
TrustpilotVery happy with the service provided by…
Very happy with the service provided by the.team. Brigette from Renewals helped to negotiate the increase of rental payment with no hassle and no time spent from my side. Ery convenient service
Alex · 22 May 2026
Agent replied · 28 May 2026
Dear Alex
Thank you for your feedback. I am pleased we achieved a good, fast result with the rent review this year.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotAbsolute Pleasure
Beth is extremely professionally and aligned to our needs as a family. She has high EQ and is a pleasure to deal with. The house search for us has been made easy and enjoyable because of Beth's patience, understanding and proactiveness. She is always available and has been amazing in her support and guidance.
Ravesh · 26 January 2024
Agent replied · 27 October 2024
Hi Ravesh, thank you for your kind words. It has been a pleasure working with you, and I’m sure we will continue to work together in the future. Best, Beth
★★★★★ 5/5
GoogleLizzie at Knight Frank was an absolute pleasure to work with - professional, knowledgeable, and genuinely caring throughout the entire process. Really appreciate the care & thoughtfulness she put into finding our perfect property. Highly recommend her to anyone looking for a reliable and trustworthy real estate agent at Knight Frank!
Marcella · 17 December 2025
Agent replied · 17 April 2026
Thank you Marcella for your kind words. It was a pleasure to help you find your new flat! I know you will be very happy there. Best wishes Lizzie
★★★★★ 1/5
TrustpilotI rented with Knight Frank since 2020
I have rented with Knight Frank since 2020, and everything was fine until recently. They agreed to allow an early surrender in December, with the landlord agreeing to February marketing and a March start date. (I paid 6 months in advance). They purposely did not market my flat in February and told me that until another two-bed was occupied, my flat would essentially not be marketed or be open to any viewings.
Alex · 21 March 2026
★★★★★ 5/5
TrustpilotAlex Hancock provided an excellent…
Alex Hancock provided an excellent service. His calm approach, coupled with a deep knowledge of the local market, resulted in a smooth and well organised sales process. Thank you Knight Frank
James · 25 May 2026
Agent replied · 28 May 2026
Thank you for the kind message and feedback it was a pleasure working with you on the sale. I wish you all the very best moving forward, and hope our paths cross again in the future.
Best regards
Alex
★★★★★ 5/5
TrustpilotSmooth renting experience
Generally haven't had any major issues as a tenant. Paperwork was prompt and property was as advertised and shown. Brigette from Renewals helped with setting up the renewal smoothly and without surprises, so no worries for the forseeable future.
Stefan · 16 October 2024
Agent replied · 27 October 2024
Dear StefanThank you for your kind words. I am pleased we concluded the renewal swiftly and smoothly.Kind regardsBrigette
★★★★★ 5/5
TrustpilotExcellent Customer Service
I write to share a good experience I had with Mr Philip Dunn at Knight Frank. Philip has been very helpful in following up promptly and professionally on issues that to me is entirely beyond my control. Being a landlord from afar, Philip gives me peace of mind and i do want to give a high commendation to his service.
Lee · 21 August 2023
Agent replied · 27 October 2024
Dear Melanie, thank you for your kind words. It really does mean a lot. It is a pleasure to work with you and to look after your property. Kind regards,Phillip
★★★★★ 5/5
TrustpilotDom peper did a good job with fast…
Dom peper did a good job with fast respond and assistant.
WING · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind feedback. I'm glad I could assist and provide a prompt service. I appreciate you taking the time to leave a review.
Kind regards,
Dom
★★★★★ 5/5
TrustpilotGood experience dealing with KF
Ines was much more attentive than any other agent I met with when looking for a new flat. She had a good intuition for the type of place I wanted, was very proactive in following-up with ideas and was very helpful and pleasant to deal with throughout the process.
Harry · 19 April 2024
Agent replied · 27 October 2024
Thank you Harry, for your kind words. Hope you are settling in well and very pleased you enjoyed your experience with Knight Frank See you soon!Ines
★★★★★ 5/5
TrustpilotProfessional and Efficient
Katie and Kavita provided a professional and efficient service throughout; interest levels were high and so we found our ideal tenants relatively quickly. We were well informed and considered during the process.
Anita · 14 May 2026
Agent replied · 28 May 2026
Dear Anita,
Thank you for your kind review.
It was a pleasure working with you, and we’re delighted we found your ideal tenants so quickly. Kavita and I really appreciate your feedback!
Best wishes,
Katie & Kavita
★★★★★ 5/5
TrustpilotI can't recommend Knight Frank highly…
I can't recommend Knight Frank highly enough, and Spike Pascoe in particular has been exceptional.
Claire · 9 September 2026
Agent replied · 24 September 2026
Hello Claire,
Thank you so much for your kind words and feedback on our team, it means a lot to us. We are glad you had such a great experience during your tenancy, and we wish you the absolute best for the future.
Kind regards,
The Knight Frank Property Management team
★★★★★ 5/5
TrustpilotWorking with Knight Frank to lease my Chelsea flat.
Working with Knight Frank to lease my property was seamless. They kept informed, made sure everything was in compliance and brought in the right tenant from outset.
Mr · 19 June 2026
Agent replied · 24 June 2026
Hello Charlie,
Thank you for your kind words and for trusting Knight Frank with the management of your property. It's been a pleasure working with you.
Kind regards,
Lily
★★★★★ 5/5
TrustpilotFive stars to Lana and Katie
Lana and Katie made the moving process very easy. They were both super responsive to my questions and were all the ball during every step of the way. Moving is normally such a hectic experience and both Lana and Katie made it incredibly easy. Couldn’t recommend Knight Frank highly enough
Sarah · 25 March 2024
Agent replied · 27 October 2024
Thank you so much Sarah! We really appreciate your feedback, and it has been such a pleasure working with you. All the best, Lana and Katie
★★★★★ 5/5
TrustpilotWanted to say a big thank you to Louna…
Wanted to say a big thank you to Louna who was really great in helping me finding a new flat in a short space of time - she helped negotiate and was there for me every step of the way . Thanks Louna !!
Anika · 12 July 2024
Agent replied · 27 October 2024
Dear Anika,Thank you very much for your kind words. I wish you all the best in the new apartment and hope you will remain happy here for many years.Best wishes,Louna
★★★★★ 5/5
TrustpilotSmooth operator
I worked with Sasha Gray-Crosby on my apartment - the service has been smooth and I do not need to remind the team in any case for issues. I am very happy for the team’s service here, and am sure we will continue to work together in the future.
Henry · 9 April 2024
Agent replied · 27 October 2024
Thank you for your review Henry. It has been pleasure working with you.Kindest regards Sasha
★★★★★ 5/5
TrustpilotI would like to thank Shantel…
I would like to thank Shantel Sikanartey who has been tirelessly dealing with my tenant and other matters relating to tenancy of my apartment. She is helpful, attentive to details and quick to respond.I am most grateful to her support.
Lee · 11 September 2024
Agent replied · 27 October 2024
Hi Melanie, Thank you for your kind words! It’s a pleasure working with you, and I will continue to do my best to support you and ensure everything runs smoothly with your property.Kind regards, Shantel
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