Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service!
Knight frank have helped me a lot when it comes to property management and checking whether everything is running smoothly. There was no problem with the apartment I am staying at. And when I reach out for any issues, they received and reply the email immediately.
Lysa · 10 April 2024
Agent replied · 27 October 2024
Dear Lysa, thank you for the nice review and loyalty to Knight Frank. This was the utmost pleasure to work with you and fulfil your expectations. Hope to work with you more in future. Anastasiia
★★★★★ 5/5
TrustpilotRenting with Knight Frank - Very good experience
I rented a flat with Knight Frank and had a very pleasant and smooth experience thanks to Christopher Robson. Chris has been really great through the whole process, so professional, efficient, helpful and reliable. He made my life so much easier by being clear, transparent, available and fully committed to his work. I have been a tenant for many years and can say with no doubt that Chris has been the best agent I have ever had to deal with. Thank you again and will definitely recommend Knight Frank services.
Melina · 10 March 2020
Agent replied · 27 October 2024
Hi Melina,Thank you for taking the time to leave a review. It was a pleasure helping you with the process and pleased you love your new apartment! Please do get in contact if I can help at all now or in the future!Chris
★★★★★ 5/5
TrustpilotI am very pleased with the service of Mr Edwin Chan
I am very pleased with the service provided by Mr Edwin Chan , Knight Frank Tax Consultant . Edwin is very efficient in handling my rental tax submission for the last few years and he is always ready to assist whenever I raise any queries . I was truly impressed when he took the efforts to e mail and call me on some tax issues when he was on sick leave !! His professionalism truly reflects on Knight Frank’s global brand name . Thank you Edwin for all your help :)) Adeline
Adeline · 4 March 2020
Agent replied · 27 October 2024
Hi Adeline,Thank you very much for your review. It was a pleasure to assist you so please do not hesitate to e-mail and call me whenever you have tax issues, as I am here to assist you. Kind regards,Edwin
★★★★★ 5/5
TrustpilotCharlotte has been amazing and has…
Charlotte has been amazing and has helped us with our renewals with ease. She was very prompt with her emails and negotiated really well on our behalf. It was a relatively easy and quick process - all thanks to Charlotte!
Neha · 25 July 2024
Agent replied · 27 October 2024
Thank you so much for your kind words. It has been a please working with you. Please don’t hesitate to contact me should you require anything further.Kind regards Charlotte 020 7483 8338
★★★★★ 5/5
TrustpilotTimely and Thoughtful Service
We worked with Charlotte Mackintosh over the 2 years of our tenancy and she was very responsive and nice to work with. Our flat had a number of issues and she was able to help us navigate them in a timely manner.
Not · 18 June 2024
Agent replied · 27 October 2024
Thank you for your kind review. It is a pleasure working with you. Charlotte
★★★★★ 5/5
TrustpilotWalid is a an asset on a rental journey
I would like to start by saying I would a 100% recommend Walid. He goes above and beyond his scope of a letting agent. Walid ensures that the moving process is smooth and ensures that the delivered property meets the standards that he has set….which are high.
Susie · 13 March 2024
Agent replied · 27 October 2024
Dear Sue,Thank you for your kind words. I am pleased that I was able to play a small part in ensuring your move went as planned. Best,Walid
★★★★★ 5/5
TrustpilotBrigette from renewals
Mr. Brigette Bulan is very sincere and enthusiastic. He is the most reliable partner who always prepares the best solution for his clients and achieves it successfully. I would like to thank him for all his excellent support and recommend him to everyone.
Amy · 29 May 2024
Agent replied · 27 October 2024
Dear AmyThank you for your kind words. It was a pleasure assisting with the renewal of your lease.Kind regardsBrigette
★★★★★ 5/5
TrustpilotWriting regarding Allan McSween who was…
Writing regarding Allan McSween who was an absolute professional in every regard. He dealt with a deposit dispute promptly and efficiently, with the utmost courteousness and was more than willing to help- as well as displaying experience and fairness. A real pleasure to work with him. Thanks Allan.
Donna · 16 February 2024
Agent replied · 27 October 2024
Thank you so much Donna for your kind words. It was really lovely and a pleasure working with you, and I’m extremely elated with the outcome of the deposit dispute. If you ever need our services again, please do not hesitate to get in touch with us. Kind regards, Allan
★★★★★ 5/5
TrustpilotOutstanding performance from Knight Frank
This is my third or fourth time reviewing Knight Frank and every time I repeat that the exceptional work of the team has made the rental of my property hassle free . I would like to thank Regvita Burdiniene for her outstanding management of our property .
Maryam · 7 March 2024
Agent replied · 27 October 2024
Thank you for your kind words, it really does mean a lot to receive such great feedback. It was my pleasure looking after your property.Kind regards,Regvita
★★★★★ 5/5
TrustpilotDear Nadine and Lizzie,
Dear Nadine and Lizzie,I got the welcome hamper!Your service is very thoughtful. The details are in place! Today is the happiest day since I checked in! Thank you very much for your help! Best wishes,Amber
Amber · 7 October 2024
Agent replied · 27 October 2024
Thank you so much for the kind words Amber. It was a pleasure working with you and your family and we hope you’ll be very happy in your new apartment! Lizzie and Nadine
★★★★★ 5/5
TrustpilotThe whole process of selling our property
The whole process of selling our property was a pleasant one.
Chris · 9 September 2026
Agent replied · 27 October 2024
Hi Chris, thank you for your kind words and for trusting us with the sale of your home. We hope you are loving life in The Cotswolds, and would love to stay in touch.
All the best,
James Ackerley, James Godley and the rest of the Knight Frank Guildford team
★★★★★ 5/5
TrustpilotInés Santos was a wonderful agent who…
Inés Santos was a wonderful agent who helped us find a lovely flat. Unlike many other agents she was great, not pushy at all, very supportive and informative. I’m very impressed with the professionalism and quality of service at Knight Frank, it’s at another level!
Steph · 12 April 2024
Agent replied · 27 October 2024
Hi Steph, it was a great pleasure assisting you in securing the flat, I hope you and Nick are loving it! All the best, Ines
★★★★★ 5/5
TrustpilotGreat - responsive and professional
Great support and professionalism throughout our tenancy. Highly recommended
Jess · 17 September 2026
Agent replied · 24 September 2026
Dear Jessica,
Thank you for your email and review your kind words are appreciated. It was a pleasure to be able to assist you with any issues at the house during your tenancy.
Kind regards,
Catrin
★★★★★ 5/5
TrustpilotA wonderful experience
Summer was incredibly helpful and flexible while we were searching for a rental property. She was excellent at communicating via email, phone and WhatsApp. I felt as though Summer genuinely cared about finding us a home, which was very refreshing.
AR · 1 July 2024
Agent replied · 27 October 2024
Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience while searching for a rental property. It was my pleasure to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotAmazing Service from Josh Ward-Brickett
Josh has been nothing short of exceptional in his work with his clients. He has some of the best service I have seen amongst property managers and always provides good advice while delivering efficient and effective solutions whenever problems arise. Thank you for your work.
Ja · 28 March 2024
Agent replied · 27 October 2024
Ja thank you very much for your kind words. I am extremely glad to be able to deliver a best in class service and will continue to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotWe dealt with Laura Eaton for our first…
We dealt with Laura Eaton for our first tenancy with KF and she had been first class. Great communication and empathy would highly recommend quick to respond drop out queries and great follow up. Well done Laura.
Bridgeen · 20 August 2024
Agent replied · 27 October 2024
Thank you Bridgeen, it has been a pleasure to assist you and Howard, I hope all goes well with the unpackingKind regardsLaura
★★★★★ 5/5
TrustpilotEfficient and smooth admin under…
Efficient and smooth admin under supervision of Liv Papps
Tufan · 16 September 2026
Agent replied · 24 September 2026
Thank you for your review! We're pleased to hear the process was efficient and smooth. We appreciate your feedback and are glad we could help.
★★★★★ 5/5
TrustpilotAva HO is my property manager and she’s…
Ava HO is my property manager and she’s a star, always proactive and responsive when I have an issue, ensuring a smooth communication! Thank you so much!!
Sidonie · 13 May 2026
Agent replied · 28 May 2026
Hi Sidonie,
Thank you so much for your kind words. I’m really glad I could help.
Please feel free to reach out anytime.
Best regards,
Ava
★★★★★ 5/5
Trustpilot2024 Renewal with Vinnie
Dealing with our 2024 renewal with Vinnie was seamless! He was very responsive and fair-minded throughout the process, finally drafting our renewal addendum extremely promptly within an hour of our final agreement with the landlord.
William · 16 September 2024
Agent replied · 27 October 2024
Dear William,Thank you for the lovely review.It was a pleasure to assist you in the process and thank you for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotCustomers Service at its best.
We unfortunately experienced many delays with our sale process with various issues down the chain.But of huge importance is the fact that the property we were purchasing was being marketed by Knight Frank who were very supportive especially when one considers they were not our selling agents; but representing the sale of the property we planned to purchase. One lady in particular Fiona was remarkable who kept tabs with each and every movement and was giving updates regularly and being extra mindful of how delicate and stressful the situation had become. If you are looking to sell your property go with Knight Frank, customer service above and beyond!!
Michael · 17 January 2024
★★★★★ 5/5
TrustpilotOur Property Manager
Our Property Manager, Ava Ho, has been doing a great job in managing our property. She is efficient, proactive and professional. Definitely an asset to the company!
CY · 11 May 2026
Agent replied · 27 October 2024
Hi Catherine,
Thank you so much for your kind feedback, I really appreciate it and it’s been a pleasure working with you.
Best regards,
Ava
★★★★★ 5/5
TrustpilotHenry - Knnight Frank
Henry is our property manager; he is always extremely swift in responding, and effective at generating the necessary action to ensure any problem we have is resolved efficiently. He is also very kind and genuine.
Dan · 15 September 2024
Agent replied · 27 October 2024
Thank you very much for your kind words Dan. I pray I continue to deliver high quality service to you as a Knight Frank Client and continue to give my best as your property manager. Thank you once again.Henry
★★★★★ 5/5
TrustpilotThank you to Regvita B
Thank you to Regvita B. for all her support & help through my (little) technical glitches at my flat. She is always available and comes back to me really quickly which is much appreciated. A
AURELIE · 13 September 2024
Agent replied · 27 October 2024
Thank you for your feedback and its my pleasure assisting you, please do not hesitate to contact me should you require anything else.Regvita
★★★★★ 5/5
TrustpilotWe recently purchased our house through…
We recently purchased our house through Knight Frank Clifton. Rachael Hancock and team supported us on the sales progression. She kept us informed and chased the vendor when necessary to keep momentum during conveyancing. Rachael and team were professional and responsive.
Jerry · 2 June 2024
Agent replied · 27 October 2024
Many thanks for taking the time to leave a review. It was a team effort with yourselves to get this across the line. We hope you will be very happy in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
