Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPrompt response and very professional
Prompt response and very professional. We would highly recommend.
Amanda · 14 October 2026
Agent replied · 15 October 2026
Dear Amanda, Thank you for your 5 star review and excellent feedback - it's very much appreciated. Could you let me know which of our offices you have been dealing with, so I can share the feedback with them?
Many thanks
Suzanne
Customer Experience Manager
customerexperience@knightfrank.com
★★★★★ 5/5
TrustpilotI would like to thank Shantel…
I would like to thank Shantel Sikanartey who has been tirelessly dealing with my tenant and other matters relating to tenancy of my apartment. She is helpful, attentive to details and quick to respond.I am most grateful to her support.
Lee · 11 September 2024
Agent replied · 27 October 2024
Hi Melanie, Thank you for your kind words! It’s a pleasure working with you, and I will continue to do my best to support you and ensure everything runs smoothly with your property.Kind regards, Shantel
★★★★★ 5/5
TrustpilotWe truly appreciate the services provided by Lety
We truly appreciate the services provided by Lety in managing our properties.
Jing · 23 September 2026
Agent replied · 24 September 2026
Dear Jing Ting,
Thank you very much for your kind words. Reading your feedback truly made my day.
It has been a pleasure working with you and managing your properties.
Thank you again for taking the time to share such lovely feedback. Your support and recognition mean a lot to me.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotGreat team at Clifton branch
I'd like to recommend the whole team at the Clifton, Bristol office. Robin, Rachel and Rachael were so friendly, helpful and professional from start to finish, when dealing with the sale of my late mother's house. They were always quick to respond and pro active when necessary. Thank you!
Alison · 28 March 2024
Agent replied · 27 October 2024
Thank you so much for leaving a kind review Alison, the whole team are delighted to help in the sale and so pleased we successfully exchanged recently. We wish you all the very best in the future.
★★★★★ 5/5
TrustpilotJosh Ward-Brickett has been an absolute…
Josh Ward-Brickett has been an absolute Godsend. Even the smallest problems are always dealt with efficiently and professionally and always with a sense of humour. It's a shame that Josh wasn't dealing with my account sooner but, "Thank you Josh, I really do appreciate all your help".......All the best,Peter
Peter · 28 March 2024
Agent replied · 27 October 2024
Thank you Peter. I am glad to be able to offer the help and support needed in a timely manner. I look forward to continuing to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotInterested, efficient and extremely supportive
On the initial visit Tom was genuinely interested in the property and asked very relevant questions to flush out any issues which could affect the sale, from septic tank to boundaries and drains. Since then the support from Fiona has been outstanding - she has become a friend in very stressful circumstances as well as being an efficient and effective partner who was ahead of the game and ensured that everything ran smoothly. I am truly grateful.
JS · 11 June 2024
★★★★★ 5/5
TrustpilotJamie-Leigh from Knightfrank
I have been dealing with Jamie- Leigh from Knightfrank for a number of years now and I can honestly say she has been fantastic to deal with through out the process of the rental hence why I continue using Jamie-Leigh and her team in the future
Eamonn · 23 May 2024
Agent replied · 27 October 2024
Dear Eamonn,Thanks so much for your kind review and loyalty to Knight Frank.Its been a pleasure to work with you over the years and I look forward to helping you for many more.All the best,Jamie-Leigh HarveyHead of Super Prime Lettings
★★★★★ 5/5
TrustpilotHighly responsive property manager
KF is the property manager of the flat I rent. I had a blockage of my shower drain which needed urgent/same day fixing and KF had a plumber in the property within hours. Impeccable response and problem solved.
B · 18 March 2026
Agent replied · 21 March 2026
Thank you very much for the kind review Bernardo. It is an absolute pleasure working with you.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotGoodman Fields Property Manager Review
My Property Manager and the team was responsive to my tenant's needs and took great care of my apartment unit in the last 5 years. In particular, I have to thank Ms. Toru Yoshioka for her strong execution abilities and attention to details.
Brenda · 10 July 2024
Agent replied · 27 October 2024
Hi BrendaThank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards,Toru
★★★★★ 5/5
TrustpilotExcellent Professinal Service
Knight Frank has been our Rental Management Agent for over 10 years and we have always received excellent professional service.In particular Josh Ward-Brickett from Management and Brigette Bulan from Renewals have been so helpful in assisting us in recent months.
Chen · 29 August 2024
Agent replied · 27 October 2024
Thank you Chen, we are very glad to continue to uphold the high standards you expect. Josh and Brigette
★★★★★ 5/5
TrustpilotGreat experience with them
Great experience with them. Been a tenant for 4 years and KF manages the property. Always replying within a couple of hours, and it's been a great relationship so far.
Alexandre · 18 May 2026
Agent replied · 28 May 2026
Dear Alex
Thank you for taking the time to write a review.
I am pleased that we were able to achieve a positive outcome with this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotAmazing help and support from Walid…
Amazing help and support from Walid Javadi in finding the right place for me and settling in. Walid was very professional, responsive, full of care and attention to detail - really like no other agent I have met before. Thank you Walid for your great job!
Ivan · 14 May 2024
Agent replied · 27 October 2024
Dear Ivan,It was thanks to your swift cooperation that we were able to close and ensure a smooth process for all parties involved. I hope very much that you will enjoy your new home, and look forward to us working together once more.Best, Walid
★★★★★ 5/5
GoogleKnight Frank did a very professional job in managing the sale of our property in Knightsbridge. Anna Narizzano was primarily responsible for executing the sale. We would highly recommend using her expertise - an excellent understanding of the market, very proactive and responsive, personable and also tenacious. Thanks Anna and the great team at Knight Frank.
Douglas · 11 October 2023
Agent replied · 11 November 2024
Thank you Mr Wight for your kind words. It was a pleasure to assist with the sale of your property and we look forward to working with you in the future for all your property needs. Best wishes, Anna
★★★★★ 5/5
TrustpilotI couldn't ask for better.
I want to draw attention to the immediate impact my new Property Manager Ruby Goddard has made. Upon taking over my account she had to sort through and relay a number of costly unresolved issues (not the best way to be introduced to a client). We worked together and within three days she clarified, negotiated and settled action to be taken - I couldn't ask for better. Thank you Ruby and also thanks to Heather Smith the Regional Property Manager for her ability to find and appoint good people.
David · 20 September 2020
Agent replied · 27 October 2024
Thank you for your kind words David. I’m glad I could be of help, and I look forward to continuing to work with you.Kind regards, Ruby
★★★★★ 5/5
TrustpilotSmooth experience with Knight Frank as a property manager
Knight Frank is a property manager at the flat I'm renting. My experience with them is nothing short of perfect. It was hassle-free to sign a contract. Now, our property manager Mo Govani is very responsive to our queries to ensure our issues are always resolved quickly.
Denis · 17 April 2024
Agent replied · 27 October 2024
Denis, thank you for your kind words. It is my pleasure assisting you with your property. Mo
★★★★★ 5/5
TrustpilotCustomer Oriented Service
A very customer oriented service and friendly staff. I highly recommend Knight Frank especially if you are living abroad and need to use a real estate agent for your property in UK. My property manager Jason Nwimo is very helpful and doing a great job for us. Well done Jason!
Hakan · 16 February 2024
Agent replied · 27 October 2024
Hi Hakan,Many thanks for your review here. I'm always happy to assist, please do not hesitate to contact us should you need anything else at all.Kind Regards, Jason
★★★★★ 5/5
TrustpilotKnight Frank Tower Bridge
Vinnie from Tower Bridge was a fantastic help for us finding a flat. He was knowledgeable about the properties, open and honest, and was able to provide a tour of all of the amenities in the building through the good relationships he clearly had there. Additionally, Vinnie was able to communicate with the landlord and efficiently achieve mutually agreeable terms for our tenancy period. I would recommend his services to others.
Alex · 6 May 2022
Agent replied · 27 October 2024
Dear Alex,It was an absolute pleasure to assist yourself and Jessica.I wish you all the best in your new home.Thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 1/5
Trustpilot2 years of renting stress
Before renting a flat managed by this company, I would not have expected the experience to be so difficult. The points below describe my personal experience during a two-year tenancy so that others can form their own opinion.
Fair · 12 March 2026
Agent replied · 21 March 2026
We are really sorry to hear about your experience. We haven't been able to locate your details, but please do reach out to complaints@knightfrank.com so we can look into this for your further and work to resolve the issues. Thank you and please accept our apologies again. Knight Frank
★★★★★ 5/5
Trustpilotthe new tenancy went well
the new tenancy went well. Also the leaving of the previous tenant.
Mail · 15 September 2026
Agent replied · 24 September 2026
Thank you so much for your thoughtful review! We're really happy to hear that everything went smoothly with both your new and previous tenancies. We truly appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotKev was absolutely incredible
Kev was absolutely incredible. His responsiveness, knowledgeability and dedication are the best I have ever experienced. Cannot recommend him more highly, and after this experience, Knight Frank will be my first port of call for any future real estate searches. He was truly excellent,
Kris · 6 June 2024
Agent replied · 27 October 2024
Dear KrisThank you so much for your lovely review, you know where I am if you need me.Kev
★★★★★ 5/5
TrustpilotAbsolutely Outstanding Service from Beth Tighe!
I had the pleasure of working with Beth Tighe as my lettings negotiator, and I couldn’t be more impressed. From the very beginning, Beth was incredibly professional, knowledgeable, and attentive. She made the entire process smooth and stress-free, always going the extra mile to ensure everything was handled with care and efficiency.
Yvonne · 22 May 2025
★★★★★ 5/5
TrustpilotLetting of property
I had an excellent experience with Knight Frank. I dealt with Vinnie Selvakumar - he was professional, understood my requirements, and was able to obtain a great outcome for the let of my apartment. I would thoroughly recommend him.
Reza · 29 August 2024
Agent replied · 27 October 2024
Dear Reza,Thank you for the lovely review.It was a pleasure to assist you in your renewal.Thank you again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotBig thanks to the Wimbledon Village Lettings Team
A very big thank you to Laura and the lettings team in the Knight Frank Wimbledon Village office regarding the recent re-letting of our property. Always super professional and very pro-active. Great attention to detail and always on hand to provide valuable assistance with all regulatory requirements for landlords.
Susan · 21 February 2024
Agent replied · 27 October 2024
Thank you Susan for this lovely review. It is a pleasure working with you too and we are delighted to have achieved another great result for you and your husband. Looking forward to the next one! Laura
★★★★★ 5/5
TrustpilotEfficient Rental Process
A great experience with the rental process all thanks to Zuzanna who showed us all we asked to see (and many more apartments to get a feel for the building). Many thanks. Quick / efficient process.
A · 9 October 2024
Agent replied · 27 October 2024
Thank you so much for your lovely feedback. It was so lovely to meet you and I’m thrilled we could find the perfect property for you! Wishing you all the best. Zuzanna
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