Kinleigh Folkard & Hayward South Kensington Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Dema, at Kinleigh Folkard & Hayward South Kensington, is an absolute tour de force, and simply outstanding! During my search for a new home, I have found Dema’s professionalism, and expertise, to be second-to-none. Dema made a conscientious effort to understand my requirements from the outset and was then relentless in identifying all available properties that suited my requirements. Communication has been impeccable throughout, and we are now in the final stages of purchasing my new home. Dema is an outstanding example of excellence within the industry, and I subsequently have no hesitation in recommending the services of Kinleigh Folkard & Hayward.

A · 9 November 2020

★★★★★ 5/5

Google

Another amazing experience with KFH South Kensington. This time with Dema Salehi in the Sales. From day one till the end, she was there for us to help us with the purchase of our new home. Words cannot describe what Dema did for us. Her patience, her genuine care, the way she handled pressure and problems. She was just simply amazing! Dema, THANK YOU so much for everything you have done for us. You literally took the bull by the horns. You are a gutsy lady to be admired. Nothing is too much for you! Nishaad has been amazing with his service!!!! He always answered all my calls, all my questions and all my emails. He never let me wait or ignored me. He has always been extremely courteous and helpful. But the most important thing is that he went out of his way to accommodate a request I had which brings him on top of his league unlike other estate agents. Nishaad, thank you so much for all your help and for making my life easy.

C · 9 November 2020

★★★★★ 5/5

Google

I have been working closely with the South Kensington Lettings team since November 2019 and in that time, have rented multiple properties from them to add to my company's portfolio. Dominic, Daniel, Lacey and the team have been fantastic from first introduction. Dominic is friendly, proactive, communicative and efficient in identifying new opportunities for us and will always accommodate any requests, always going the extra mile to make sure the process is smooth from the viewing to the move in and is only too happy to assist with requests, even after the move in. Likewise, Daniel is always a pleasure to deal with and has been instrumental in identifying opportunities and solutions for us. I have complete faith that the team will always do their absolute best to help us in finding beautiful new properties. I am excited to hopefully continue working with the South Ken team for many years to come!

Rosie · 9 November 2020

★★★★★ 1/5

Trustpilot

Terrible service in lettings and…

Terrible service in lettings and virtually no property management concerning serious issues with house.

Geneviève · 15 September 2026

★★★★★ 5/5

Trustpilot

Lucas Matta is a life (and home) saver

Lucas Matta was a fantastic help during a very quick and last-minute turnaround. He explained everything very clearly and thoroughly and answered all of our questions. We would happily recommend Lucas to anyone who needs a mortgage advisor in future.

Hope · 6 September 2024

★★★★★ 5/5

Trustpilot

KFH went above and beyond with us

KFH went above and beyond with us. Alice Deyermond was incredible and such a support through a difficult sale. I would highly recommend KFH for their professionalism, their friendliness, their communication and the amount of people they can get through your door. Brilliant work.

Jldv · 19 June 2024

★★★★★ 5/5

Trustpilot

Flat Sale in SW20

I sold my flat through the Raynes Park branch in January 2024. Ross and his team were professional and very helpful. They went the extra mile when the sale became complicated. The team were also very knowledgable about the market in Wimbledon Village/ West Wimbledon. I would absolutely recommend them.

PJ · 21 February 2024

★★★★★ 5/5

Google

Olivia is a fantastic agent, she really listens to what you’re looking for with a proactive and positive approach!

Jessica · 10 June 2025

★★★★★ 5/5

Trustpilot

Andree

A credit to the property manager Andree, who handled very professional and efficient some maintenance appointments for me today. Excellent service!

Vania · 22 July 2026

★★★★★ 5/5

Trustpilot

KFH Crystal Palace are THE team

KFH Crystal Palace are THE team. The sale would not have been possible without all of them, particularly Dwayne,Tyrone, Holly & Matt, going above and beyond. Their patience and professionalism were outstanding.

Ms · 21 December 2024

★★★★★ 5/5

Google

Moving homes is always difficult especially when you are a working professional and have limited time to search. Sabina and the team made our journey very smooth transition and made brought humour why is otherwise a dull process. Was a nice surprise, hugely recommend! Thank you to the entire team, especially Sabina and Dominic.

Irene · 9 November 2023

★★★★★ 5/5

Trustpilot

Great service from KFH Putney

KFH Putney dealt with the sale of my house. They were fantastic. Sally the manager runs a great team, Hannah that dealt with my sale was amazing. The whole team saw my house, they brought people to view that were appropriate buyers, so didn’t waste anyone’s time. When an offer was made they followed through and made everything as easy as possible. I was kept informed at every step. And it all ended with a sale. I highly recommend them.

Carolyn · 19 December 2024

★★★★★ 1/5

Trustpilot

I deeply regret choosing this company…

I deeply regret choosing this company as surveyors for the property I was buying, especially since they were also the ones selling it. How naive I was to trust their assurances that the departments were independent and there was no conflict of interest!Their survey report painted a rosy picture of the property, claiming everything was fine. For every potential issue, they conveniently added vague recommendations to get a 'professional check', a perfect way to avoid accountability.Now, I’m facing the harsh reality: a freezing winter in a house with broken, draughty, or condensation-filled windows. The quotes to replace them exceed £10,000. How could such significant issues have been overlooked in their report?This company’s practices are shameful. They mislead buyers into thinking they act in their best interests, but clearly, their priority lies elsewhere. I wouldn’t recommend their services to anyone.

Silvana · 19 December 2024

★★★★★ 5/5

Trustpilot

Proactive Professionals make the difference

I would particularly like to highlight Lily Porter & Ashley Loppas. The key to navigating renting my property, is the people who make it happen. Both Lily & Ashley are proactive, professional and thoughtful. It is a pleasure working with them.

Peter · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent communication and fair pricing.

Have used KFH to rent my property for ~ 10 years. Very happy with the service. Rohan is excellent at communication and honest feedback. They worked with me during a couple of tough tenancies and I would definitely recommend them.

SW18 · 12 August 2024

★★★★★ 1/5

Trustpilot

Totally overvalued property

Totally overvalued property. £650000. We eventually sold for £535000 8 months later having dropped the price several times.Showed lots of indivuals round but never told them it needed a fair amount of work. Waste of their time and agents time.Told us we were signing a 4 month contract but then made us give them a further month.We found them to be totally unprofessional. We have sold 8 properties before this one they were by far the worse.Would definitely not recommend.

Amanda · 10 December 2024

★★★★★ 5/5

Trustpilot

Thank you Lucy Baker!

Started renting with KFH not long ago and the whole process was enjoyable! The agents were particularly helpful and ensured the whole process went smoothly, particularly Lucy Baker, It was a real pleasure!

Rebecca · 22 November 2024

★★★★★ 5/5

Trustpilot

Thank you Elliot fords for being…

Thank you Elliot fords for being absolutely brilliant and supportive. As an agent you showed soo much tenacity and dedication towards helping clients. You answered phone calls and emails and texts effortlessly.Thank you kfh

Primestuff · 5 November 2024

★★★★★ 1/5

Facebook

Don’t waste your time and money with this agency ! Their stuff are so rude that they dare to decide what is safe for your children ! They don’t even pick up their phone or answer to any enquiries on email when it comes to a problem ! Not mentioning they are holding a deposit with the zero deposit , that they are obviously not entitled to do it ! This is the worst letting agency that you can ever sign with ! Rude stuff , not properly trained and inhuman approach!!! DON’T SIGN WITH THEM !!

Nico · 19 December 2022

★★★★★ 4/5

Trustpilot

Excellent tenant relations

Excellent tenant relations. Great help with problem solving and facilitating resolutions through complicated repair works.

Shola · 20 August 2026

★★★★★ 5/5

Google

I highly recommend Nishaad--he was very attentive to mine and my flatmate's requests and questions, replying quickly and with helpful information. He has been available almost immediately (on email, phone and in person) to help sort any issues or concerns and overall has made the process of starting a new lease incredibly smooth. He also has a very pleasant demeanor and is enjoyable to work with. Thank you for your help--we are very excited to move into our new flat! :)

Lauren · 10 November 2019

★★★★★ 5/5

Trustpilot

Sawan Shah - the only mortgage advisor you’ll ever need.

As a first time buyer everything about mortgages was confusing. Sawan not only went out of his way to find me the best deal, he consistently treated me with respect and understanding as I navigated this complicated topic. He proactively looked for the best deals, and when he found one (even up to the week of exchange) he told me and we switched to the better deal. Sawan answered the phone whenever I called and never stopped being totally professional and decent. I’ve already recommended him to several friends and will continue to do so

Harry · 22 November 2024

★★★★★ 1/5

Trustpilot

Abysmal "Service" from KFH Property Management

Over several years of dealing with KFH as managing agents for Filton Court, I have experienced a shocking level of mismanagement, inefficiency, and disregard for their duties. Despite repeated complaints, KFH has failed to address critical issues, including ongoing roof leaks, misallocation of service charge funds, and persistent failures in communication and resolution.Key Issues:Ignored CAPEX RecommendationsIn 2020, a CAPEX report outlined urgent roof repairs. Instead of taking swift action, KFH delayed implementation for over four years. Their justification, arrears due to unpaid service charges, is unacceptable, as no meaningful efforts were made to recover these charges or inform leaseholders about the impact on essential works​Failure to Act on ComplaintsMultiple reports of leaks were ignored over several years. KFH consistently opted for ineffective temporary repairs, wasting funds and exacerbating the damage. Professional advice recommending a full roof refurbishment was disregarded​Questionable Financial PracticesService charge contributions for the reserve fund inexplicably fluctuated, quadrupling in one year without clear justification. Repeated inquiries into the allocation of funds and unexplained expenses, including missing costs for surveys, went unansweredPoor Communication and Broken PromisesDeadlines for responses were routinely missed, and vague assurances were provided instead of concrete action. In some instances, responses contradicted prior commitments, eroding trust entirelyNegligent Handover to New AgentsWhen management transitioned to JFM, KFH failed to provide adequate documentation or briefings, leaving unresolved issues and further confusion for residents and leaseholdersConsequences:KFH’s systemic failures have caused significant stress for leaseholders, jeopardized the property’s integrity, and wasted financial resources. Their mismanagement highlights a clear breach of fiduciary duty and a lack of accountability.

Dumbstruck · 22 November 2024

★★★★★ 5/5

Trustpilot

Very friendly and professional staff…

Very friendly and professional staff Myles been going always an extra mile to help and responde to all questions needed.I really happy with the service and the effort to find the best suitable accommodation for me.Thank you so much Myles all the best !

Raquel · 2 May 2024