Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant Agent and Team
The whole team, and in particular Laura, have been outstanding. Supporting us through a further two sales in recent weeks Laura acts with honesty and integrity at all times, balancing our needs as the seller with those of the buyer which can be a challenge. Regular open communication, and achieving brilliant outcomes means we will of course us KFH Southfields again in the near future.
Ricky · 11 June 2024
★★★★★ 5/5
TrustpilotVery good experience with KFH and Natalia
I bought a flat through KFH and I sold the same flat through KFH. I felt the commission was a little on the higher side however they have been helpful, consistent and good communication. I'd like to specially thank Natalia for all her efforts in finding a buyer and multiple viewing, followup with the buyers and keeping me informed. Thank You
Manoj · 5 August 2024
★★★★★ 5/5
TrustpilotBuying your first home made easy
We has a fantastic experience with Sawan and Sharon while purchasing our mortgage. His customer service was exceptional, guiding us through every step with patience and expertise. He took the time to explain all our options and answered all our questions thoroughly. We truly appreciate his dedication to making this process as smooth as possible. Highly recommend Sawan for anyone looking for top-notch customer service!
Navneet · 7 May 2024
★★★★★ 4/5
TrustpilotOverall very pleased with the way the…
Overall very pleased with the way the sale of the house went. I must say that to start with they completely over valued the property.Eventually though they arranged the sale to a buyer who was in an extremely good position. Sophie was very professional and kept us informed at every part of the sale.KFH Earlsfield were the branch we used.
Mr · 5 August 2024
★★★★★ 5/5
GoogleWe recently purchased our home via KFH South Ken and Katie Brady was excellent. She provided us great support and guidance throughout the whole process and we felt what could at times have been very complicated remained seamless and our sale was completed very quickly!
Charlotte · 9 March 2025
★★★★★ 5/5
TrustpilotAmazing team lead by the best
Absolutely wonderful during the entire experience (selling/buying). I wouldn't have even considered selling if it was not for Mr Paul Bent. I am so glad I listened to his advice and he delivered as promised. He was also there when i needed him to solve problems along the way. I am so grateful. Thank you to Natalia and Abby as well.
Silia · 9 July 2024
★★★★★ 5/5
TrustpilotGreat and efficient service!
Sawan is a fantastic broker and has been of great help along the purchasing process, always responding to my queries in a very knowledgeable and professional manner. Not only he helped me secure the mortgage in a couple of days but he’s always been there to secure the best interest rate. Highly recommended!
Almudena · 8 November 2024
★★★★★ 5/5
TrustpilotExcellent service
Andree and the team at KFH were excellent throughout my flat Sale. They were super efficient and drove through the process. When I had the sale fall through, it was back on the market and sold again within a week. Andree also helped a lot with dealing with very poor solicitors, helping to push the sale through quickly.
Carly · 16 August 2024
★★★★★ 5/5
TrustpilotRockstar KFH’ agent who gets results
Absolutely thrilled with KFH’ agent - Christopher Hulme MARLA! From day one, he was on top of everything, super knowledgeable, responsive, and genuinely cared about helping us rent our beautiful apartment in Highgate.Chris made the entire process smooth and stress-free. If you’re looking for a rockstar agent who gets results, look no further. Highly recommend!Thanks, Chris!
Victoria · 2 October 2024
★★★★★ 5/5
TrustpilotLong time customer
KFH have managed my property for over 10 years and overall I have found them professional and responsive. Particular thanks should go to Shane who has been instrumental in the improved service levels.
Susannah · 26 August 2026
★★★★★ 5/5
TrustpilotEffective communication with the team…
Effective communication with the team in East Dulwich, they were active in seeking buyers, advised me well with regards to pricing and got the job done in a fair and open way.
5 stars!
Florian · 18 August 2026
★★★★★ 1/5
TrustpilotNo heating for over 2 weeks
No heating for over 2 weeks. In the first few days two contractors visited, said they couldn’t fix it, and since then KFH has been almost completely unresponsive. We’re left in the dark (and cold) with no updates or timeline from them or the landlord.
Had to report to the council, who have now opened a formal case.
Strongly advise against renting through KFH Earlsfield. 1 star.
Ollie · 1 December 2025
★★★★★ 1/5
FacebookAbysmal from the beginning. Rented a flat in Wimbledon. When we moved in we were told to meet the inventory clerk at 11:30 to do the check in. He was an hour late and had no idea who we were so would not allow us to be present during the inspection. We only received the inventory 6 weeks later and it was full of errors.
We were told by KFH the flat would not be professionally cleaned due to the short turnaround. We agreed that was fine. On receiving the inventory it said it had been professionally cleaned despite our videos showing it definitely had not.
We have just moved out and KFH are allowing the landlord to illegally withhold our deposit until the landlord gets proof of final utility bills being paid. THIS IS ILLEGAL and we have had to open a dispute with the TDS. We sent proof to the landlord of having notified all utilities of our move out date and that all bills are up to date so it is clearly not the landlord responsibility to pay these - it is ours. However they still allow her to withhold our deposit illegally.
Kirsty · 23 July 2025
★★★★★ 5/5
TrustpilotStuck with us to the end!
Hannah and Sally were amazing as they stuck with us through the difficult 18-month process to buy our dream property.
London · 17 November 2025
★★★★★ 5/5
TrustpilotRita and Joe from the northcote road…
Rita and Joe from the northcote road branch have been amazing.
Nothing has been too much trouble and they have gone above and beyond to ensure a stress free as possible process for my sale.
Can’t thank them both enough and would highly recommend
Nastassja · 31 May 2026
★★★★★ 5/5
GoogleSold my property with Katie at KFH. She has done a fab job finding a buyer and then getting the transaction done. Thank you Katie...
Philipp · 23 September 2025
★★★★★ 5/5
TrustpilotWe sold the apartment through KFH in…
We sold the apartment through KFH in Clerkenwell with the support of Jonathan Clews and the team. They were from the start to finish professional, demonstrated good local knowledge of the market, gave a realistic perspective on the market value and ultimately helped us to complete and exchange. I would happily recommend Jon and the team. Regards Frank
Frank · 13 July 2024
★★★★★ 5/5
TrustpilotKFH Property Management
My property manager is Vyara Panayotova - she is very helpful, and ensures that all issues are resolved promptly and successfully. We are very happy with KFH and would recommend both Vyara and the agency as a whole :)
Sam · 30 June 2026
★★★★★ 5/5
TrustpilotKandice was a very professional and…
Kandice was a very professional and great tour guide through the property i viewed , she had great knowledge of the property and answered all questions I threw at her without hesitation, I couldn’t have asked for a better guide , just waiting to hear back from the landlord now , Thankyou Kandice for all of your help hope you see this , Thankyou !!!!
Tyla · 17 February 2024
★★★★★ 5/5
TrustpilotShout out for Lisa!
Mum's house sale became rather protracted as it became a matter of probate. Lisa has to be complimented for her patience and help throughout the process. She was very helpful from start to finish and nothing seemed too much trouble. Lisa kept me advised every step of the way and made a stressful time much easier to live through,
MS · 13 June 2024
★★★★★ 4/5
TrustpilotI wanted to put my flat on rent .As…
I wanted to put my flat on rent .As soon as I got in touch with KFH Danica was in touch and gave honest opinion about the flat.Straight away flat was on web site and advised us what to do to put property in rental market.She was always there when ever I gave ring to her and was very helpful.
Kantilal · 22 May 2024
★★★★★ 5/5
GoogleA big thank you to Ross Parker for his professionalism throughout the process of our property search and closing of the purchase. Ross provided us with regular updates and kept gently shepherding the transaction over several months while the solicitors carried out their due diligence and obtained the requisite documents. I highly recommend him without hesitation to anyone looking for a trustworthy agent who is pleasant to deal with.
Sigrid · 9 November 2023
★★★★★ 5/5
TrustpilotBig thanks to Lucas Matta for all his…
Big thanks to Lucas Matta for all his hard work on securing my mortgage for me. As a first time buyer, the process was unfamiliar and a little nerve wrecking but Lucas explained everything clearly and concisely in an easy to understand manner. Outstanding expertise and support throughout the process - 5 stars
Chloe · 12 September 2024
★★★★★ 5/5
TrustpilotGreatly Impressed by their excellent Service
We were so impressed by the service provided by the Southgate Branch branch of KFH concerning the sale of our property. For what initially seemed to be a potentially stressful time for us was so carefully managed that we were delighted by the whole process was. Sebastian and Emanuele were especially brilliant during my occasional wobbles. Excellent.
Mr · 6 July 2024
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