Trusted Agent profile · Kensington and Chelsea
★★★★★
1,250 reviews across 3 platforms
29 Harrington Road, London, SW7 3HD, Kensington and Chelsea, SW7 3HD
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 29 Harrington Road, is rated 4.4 out of 5 across 1,250 reviews on three platforms, including 211 Google reviews rated 4.9.
211
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,029
Reviews on Trustpilot
Business-wide
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Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible service in lettings and…
Terrible service in lettings and virtually no property management concerning serious issues with house. It is shocking how unprofessional and uncommunicative they are have been despite renting a high end property with them. We were left as a family on our own and ignored.
5/5
TrustpilotHouse purchase with Henrietta Macer
We just bought a house in Putney and Henrietta Macer helped us throughout the whole process (from finding the property all the way to completion). She did an amazing job both on the selling side (very knowledgeable of all the characteristics of the house and quick to answer any question) as well as during the selling process helping coordinate between conveyancers, sellers and buyers to accelerate the process where posible. Thanks for all your help Henrietta!
5/5
TrustpilotMortgage advisor Kevin - KFH Balham
Kevin was very helpful in my search for a mortgage product when buying my first home this summer.He was easy to reach and very responsive when I had questions or needed to book in a call. Went through the products in detail, which helped me decide which one to go for. Made the process of becoming a homeowner for the first time a bit easier, which is much appreciated.
5/5
TrustpilotKFH,the agent you can trust.
Sally Playfoot filled me with confidence from the first time I met her. She was very enthusiastic about my home even though it needed some tlc. I knew she would sell it for me.She and her team , Hannah and Jason kept me up to date throughout, on the viewings and the viewers responses. They were so friendly and efficient.I felt in good hands throughout the process. I cannot recommend them highly enough.
5/5
TrustpilotDiego was an exceptional mortgage…
Diego was an exceptional mortgage advisor who went above and beyond to secure the best possible deal for my home loan, even when others couldn't. His expertise and dedication were evident throughout the entire process. He was incredibly friendly, approachable, and always available to answer any questions I had, no matter how big or small. I highly recommend Diego to anyone seeking a knowledgeable, reliable, and personable mortgage advisor who truly cares about their clients' success.
5/5
TrustpilotEden and KFH Tooting - Couldn't Recommend Enough
Would like to say a huge thanks to KFH tooting and especially to Eden. In what could have been a very difficult purchase of a flat with each day bringing a new complication Eden provided assistance and reassurance making the process as easy as possible. If you need to purchase or sell a property and want a guarantee that the estate agent will work to ensure that the needs of the buyer and sellers are met so that you are both happy then look no further than Eden.Having worked with several estate agents in my personal property hunt I can confidently say that Eden was by far the most professional, helpful and friendly agent I had the pleasure of working with and would wholeheartedly recommend him to anyone in the market.
5/5
TrustpilotGreat team helped make everything easier
While we have had mixed experiences with a lot of agents, our experience with KFH has been brilliant. Euan, Sawan, Ravi and Sharon from the team in Highgate helped us to find a place and made the whole process much easier than we could have hoped, especially as they had to handle issues with our mortgage. They were all very professional and friendly and we really appreciate it.
4/5
TrustpilotBakers Street office - thank you 🙏🏽
Yasmin Vedat of the Bakers street branch of KFH is the deal! From the moment we met she sold the property from the first sentence. Amazing! … And true to fact we have been happy purchasers with everything she said holding true. KFH with Kemi and the team were quite diligent and professional. The transaction went as smoothly as it could despite the fact we were doing this on the back of another sale. There was need for patience, understanding and allighnmnets which Yasmin ably provided between the two parties and the office delivered effectively. Highly recommended ..
1/5
TrustpilotThey have been the worst lettings…
They have been the worst lettings agency I have ever been with. We had a delayed contract due to expired electrical safety certificate, we felt pressured to offer more rent and were very rushed into our decision. We didn't know any details about our move in day until I contacted the landlord directly the day before. Now 3 months in and any repairs I have had to work directly with the landlord, and now there is an emergency leak, there is no emergency contact number to use, nor does the online form work correctly to report this issues. I would never go with KFH.
1/5
TrustpilotKFH management of rental property DO NOT RECOMMEND
KFH management of rental property have been a nightmare to work with. There emails are not clear. There communication is terrible- never allowing transparency of actions, just billing me or arranging works and then telling me what they will cost. Often their billing statements repeat costs from previous months- and its not clear if they are double billing or their internal service just has not dealt with it yet. Also the turn over staff to manage my property was so frequent creating no continuation, so when works were quoted for- the next person never knew what they were for and we had to start again, meanwhile issues got worse. Every time I called or emailed to be called back it would be days before they got back to me. And apologies for incompetency was always too little too late. Warning if considering having them manage your property- they are hard work!
5/5
TrustpilotParham at KFH took over the day to day…
Parham at KFH took over the day to day management of my rental property recently and I’ve been impressed by the care and attentiveness he brings to every task. Communicative, personable and efficient I’d highly recommend him as a property manager.
5/5
TrustpilotWould use KFH Catford again
I sold my flat with KFH and chose them due to the initial reception from the manager, Alex, and also because they offered a short term commitment whereby you can jump ship if you feel you need to.I didn't need to. They have a good database and pull out all the stops in that initial period. I had an offer I could accept before the listing was even published.I primarily dealt with Millie and sometimes Alex. They are both good and sales and very proactive. They kept on the case with the solicitors, which was very much needed at times.I'd sell through them again.There was a couple of clangers with the admin side of things but I spotted the mistakes and they rectified quickly. Nothing to hold against them, just a reminder to be 'on it' yourself at all times in the process.... Including with your own solicitor. Just the nature of these things with the amount of people involved and all the paperwork.Thankyou Millie and Alex and everyone else involved in the sale!
5/5
TrustpilotI highly recommend this property and…
I highly recommend this property and the real estate agent, Ayo Akigbogun. When a difficult issue arose with the paperwork, he did his best to assist with my contract, and as a result, I am now renting a fantastic home. I would like to express my gratitude once again for his hard work, and I strongly recommend Ayo Akigbogun to anyone looking for a property in the area.
5/5
TrustpilotPost-Acquisition Review
Post-Acquisition ReviewI must say, the team has been outstanding throughout the process! Special thanks to Gurdeep Gohler, who managed everything from day one. He was incredibly proactive, coordinating seamlessly with all stakeholders whenever needed. Thanks to Max Turner as well for his support!I highly recommend the Clapham team for anyone looking to handle their property sale or purchase.Purchase completed in just 3 months!
1/5
TrustpilotTotally appalling and useless company
Totally appalling and useless company. Never ending change of managers for one property. This is their tactics, let someone take over to annoy their customers to start all over again. They have absolutely no clue how to communicate, even when you engage with senior directors Richard Benson and Carl Warland, they can't help!. Shannaleigh Batson is a senior manager- not sure how!. Alex Kelly and Linda Foss are totally unhelpful and they just ignore any emails sent out to them. There are so many names to put out there but these are the current ones Everyone at KFH including their account team can't do simple spreadsheet. Please avoid at all cost
5/5
TrustpilotHas the best experience buying my first…
Has the best experience buying my first property with Sawan as my mortgage advisor. He made sure I fully understood each step of the process and worked hard to get the best mortgage for me. He was always available when I needed anything and would answer all my questions with a full explanation. Could not have gone to a better mortgage advisor! Thank you Sawan!
2/5
TrustpilotPoor property management
We were tenants with KFH property managing for four years during which time we found their service to be incompetent. Serious issues (leaking roofs, lack of working shower) took months to fix, and we had a serious mouse infestation for 9 months which lead to personal item and property damage (which could have been resolved with contractors coming in to block up large holes in the property as the mice were mainly residing in the flat below us - instead a man on a bike came round to glue the smaller holes temporarily). We could seemingly never get a straight answer from whichever current property manager was working on our property, and they always seemed to have no idea what they were doing or how to move the issues forward to resolve. We were often treated like we didn't know what we were talking about and had to spend significant time dealing with numerous contractors for these issues. KFH were never timely with updates on the problems or communications from the landlord - we always had to chase. I would not advise renting a property where they are property manager, it is not a well run organisation.
5/5
TrustpilotProfessional property management service
I am very impressed with the service I receive from Lily Porter who manages my property. She is really professional, responds in a timely manner and deals with issues very satisfactorily.
Thank you for your kind words, Anne-Marie. We are delighted to hear that you find our service professional and timely. Our knowledgeable team is dedicated to providing quality support and achieving truly successful outcomes for our clients. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotWe want to thank KFH Wimbledon branch
We want to thank KFH Wimbledon branch, especially Maryam Beyzavi, our sales negotiator who did an exceptional job in getting us the highest price in the whole street we lived in. Her record is testimony to her hard work. We were able to move to our dream home in record time. Maryam is very approachable, hardworking& diligent. We highly recommend her as she will deliver results.Thank you to KFH Wimbledon
1/5
TrustpilotKFH are not a good lettings agent
KFH lettings management are poor, to say the least. Emails & phone calls are ignored and unexplained charges are regularly levied and often incorrect or unjustified. I would absolutely discourage all landlords from employing them, they are really not reliable or helpful.
5/5
TrustpilotChiswick landlady
I have been a landlady in Chiswick for 10 years and have always used KFH Chiswick to find me tenants. I would particularly like to recommend Rebecca, who is the branch manager, for all her help in securing the most recent family to rent my house. She has acted wisely, respectfully and very promptly, advising thoughtfully with some difficult decisions I had to make. She went the extra mile.
5/5
TrustpilotMortgage Broker - Kevin Hurley
This is the second conveyance that I have worked with Kevin regarding my mortgage. Kevin is very responsive and eager to assist. He was willing to scour the market for cheaper mortgage rates right up to exchange and was always on hand to navigate tricky elements of the process. I will be using him again when my mortgage is up for renewal in 2 years!
5/5
TrustpilotAntonino was very helpful!
Antonino was very helpful during our check out process and ensured our deposit was refunded back same day. Very good service!
5/5
TrustpilotI would like to provide feedback…
I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!
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