Trusted Agent profile · Kensington and Chelsea
★★★★★
1,995 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,995 reviews on two platforms, including 255 Google reviews rated 4.8. See how it compares with other estate agents in Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotKFH Mortgage Team
As a first time buyer and new to the world of Mortgage we couldn’t have asked for a better broker in Kevin Hurley. He was friendly, approachable, knowledgeable and supportive throughout the entire process. We genuinely felt as though we had someone we could trust in our corner.
5/5
TrustpilotMicheal was great.He really helped me…
Micheal was great.He really helped me with the sale.If fact the whole crew was great.Thank you so much for all your help.
5/5
TrustpilotPardeep Chahal from KFH got my mortgage approved
Pardeep Chahal from KFH got my mortgage approved. He has been really helpful. He kept the communication really transparent and responded to all my emails promptly. He was also very efficient in requesting the documents and only requested documents which were necessary. I recommend KFH and Pradeep for mortgages
5/5
TrustpilotEffective professional service
Sawan is very knowledgable, patient and effective. Thank you!! Sharon thank you also for keeping everything flowing smoothly.
5/5
GoogleSaroush Prado looked after us unbelievably throughout from liaising with our vendors and their solicitors to helping and liasing with our buyers and their solicitors. I cannot put in words how incredible it was with him guiding us through a difficult and bumpy ride. He was always at the end of the phone. Just fantastic.
5/5
TrustpilotKFH is a professional and helpful team
KFH is a professional and helpful team, which did help us a lot. Especially, the director Marla (KFH branch, NW6 6NJ), she treated us genuinely warm, she even spent her own 1 pound to help us testing the signature system, really appreciate her. In addition, Ms. Alam (KFH branch, NW6 6NJ) was trying hard to assist us. What a great team! Thank you so much.
1/5
TrustpilotAll sweet until offer had been accepted…
All sweet until offer had been accepted and then extremely poor support, including not passing on information on as requested to our buyer. Definitely did not feel like they were impartial and professionally supportive. Instead threatening / bullying us at times that sale might fall through if we didn't do xyz.
5/5
TrustpilotHelpful Efficient
Our experience with FKH was fantastic from start to finish. We were appointed Lucas Matta who assisted us through every step as first time buyers. He offered great knowledge on the whole buying process and almost became a stop shop for all our queries over the 3 months period. It is a hard process buying a house but with FKH you can be assured it will be made as smooth as possible.
5/5
GoogleAnya is an angel, I didn't manage to find a property with her but she is so pleasant... I look forward to working with her in the future
5/5
TrustpilotGreat service
Great service, very efficient and professional.
5/5
TrustpilotBest estate agent in Highgate by far
5/5
TrustpilotMahesh was utterly brilliant
Mahesh was utterly brilliant. Super helpful with all enquiries and was a great added layer to the whole move! Would definitely use again.
5/5
GoogleThe KFH team were excellent in letting my apartment in Kensington; Will, Laura and the team managed to obtain a good offer within the first few days of marketing and were very patient and professional in dealing with a difficult departing tenant. Tony
5/5
GoogleAnya is always a pleasure to work with and will go above and beyond to help!
5/5
TrustpilotIt was easy and quick
It was easy and quick, John was chasing for both sides solicitors. Thanks
4/5
TrustpilotWe have had polite and very helpful…
We have had polite and very helpful help throughout. The one problem that we have had with is that when a repair required at the flat, the contractors that are suggested quote very high prices. On two occasions we have had our own contactors who have quoted half the price for the same job!I think KFH should have the capacity to ensure more moderate contractors are on their list.
5/5
TrustpilotKFH Lettings
I have been using KFH for years now. The letting team in Balham is absolutely fantastic and also the Wimbledon team.
5/5
TrustpilotKFH Canada Water branch (Anthony and…
KFH Canada Water branch (Anthony and Ashley) did a great job finding a buyer in 2 days. I was in a difficult situation as my previous buyer through a different agent pulled out and that agent suggested to reduce the price. But KFH found a buyer quickly and secured an offer at the asking price. Terrific job and I would recommend them without a doubt.
5/5
TrustpilotVery good
Very good, smooth sales process, Joseph was a big help in making sure things went to plan. Would definitely recommend.
1/5
TrustpilotKFH Holland Park lettings appalling and conduct
KFH Holland Park (lettings) took funds without my knowledge or consent, which they were not entitled to take. They failed to respond to my complaint (complaint to Kerim Aigus, so called director and assistant Anya) - and failed to respond to my directions. They now face bing reported to Trading Standards Officers in Kensington and being sued for recovery of illegally taken funds. Clearly the director's position flatters his abilities.
5/5
TrustpilotOutstanding service by Andre
Andre has been absolutely fantastic and has helped us understand every step of the mortgage process. We would highly recommend his services!
1/5
TrustpilotI deal with them as the Managing Agent…
I deal with them as the Managing Agent for the block in which my flat is situated. They are expensive, inefficient, little is done unless its requested, the surplus fund charge is unjustifiable, service charge much higher than others companies would charge and the credit control never respond to mail. Over the last 5 years charges have increased and the quality of service declined. Awful performance and no redeeming features
5/5
TrustpilotExcellent service throughout
Excellent service throughout. I approached KFH for a listing I saw on Zoopla and contacted me the next day to understand my requirements and arrange a viewing. I have now had a couple of viewings vith Theo who is extremely professional: punctual, communicates clearly and comes with a handout with the details of the property we are viewing.
5/5
TrustpilotHannah
Hannah, the assistant branch manager, was great. She was effective, friendly and straight talking. When we were concerned about the speed of the conveyancing, she went straight to the solicitors to get things moving. She even responded to our emails in the evenings. Overall, great experience dealing with the estate agent.
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