Trusted Agent profile · Kensington and Chelsea
★★★★★
456 reviews across 2 platforms
129 - 131 Notting Hill Gate, London, W11 3LB, Kensington and Chelsea, W11 3LB
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Kensington and Chelsea, at 129 - 131 Notting Hill Gate, is rated 4.1 out of 5 across 456 reviews on two platforms, including 173 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. John D Wood & Co. Notting Hill Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI worked recently with Paris. He was very helpful and always available during the process. I truly appreciate his professionalism and dedication. Thanks to him the move-in was smooth. I highly recommend!!!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWow wow wow - Best office I've dealt with since and having been renting in London since 2006. Extremely helpful, honest and professional - unlike all the other agencies in London. Throughout the process, the team (Jessie and Louna whom I dealt with) had a super gentle and open approach, were available to answer any questions, working with both the landlord and myself to find an agreement that works for both parties. They've been extremely supportive throughout. Highly recommend to anyone looking for a flat to London. What a pleasurable experience working with them. Thank you John D Wood for helping me find the perfect flat.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat Experience
I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency. I really appreciated his support and the smooth service provided from start to finish. Highly recommended.
1/5
TrustpilotDo NOT rent with John D Woods in London…
Do NOT rent with John D Woods in London (specifically Notting Hill). For most of my tenancy I was left without an oven and a bathroom door. They have been extremely rude and aggressive on the phone & I never received any compensation or empathy for not having an oven to cook. Or a bathroom door in a studio flat... But most importantly - I left the property a year ago and STILL have not received my deposit back. They do not reply to email or provide answers on the phone - always saying they will investigate. Please please can someone get in touch to send me the deposit, I have nearly £2,000 stuck with John D Woods.
5/5
GoogleWe've had an amazing experience with JDW, first as a lettings agent for our flat for over 10 years and then as sales agent when we decided to sell. Julian, Eva and the entire team was absolutely amazing through the whole process.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGreat overall experience with John D Wood Fulham
Great overall experience when renting a flat in Fulham through John D Wood.Eduard Popa was extremely helpful with my flat search. He was able to address all questions about the property I was inquiring about in a very professional and reliable manner.Finding a flat in February 2022 when most companies and universities are asking people to come back to London had become an impossible mission, taking most of my evenings and weekends.I walked into John D Wood at 10am on a Saturday, and by 2.30pm, my offer had been accepted and one week deposit paid to secure the property. Eduard removed the property from the website in front of me to avoid any future misunderstandings. The rest of the team were really helpful in the following days as we worked through the references process and the tenancy agreement.Eduard, Abigail and Lola, a team of superstars at John D Wood Fulham!I definitely recommend this team to anyone looking for a flat in Fulham.
5/5
TrustpilotFriendly and professional
We were able to sell our flat despite the difficult property market. The agents from John D Wood were extremely professional, knowledgeable, and followed up quickly with updates and other tasks. They were always polite and helpful and we’d use them again.
5/5
GoogleAbsolutely fantastic experience with the team. Extremely transparent in their approach with quick resolution of queries, especially in this competitive market. Jessie and the team are doing a fantastic job!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI had a fantastic experience with David…
I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.
5/5
TrustpilotGreat experience dealing with Bradley…
Great experience dealing with Bradley Gilchrist from the Beckenham branch. He made it all so seamless and hassle free. His knowledge and expertise is something you don’t come across very often and was very much appreciated. Highly recommended!
5/5
GoogleI have recently become involved in a property let managed by John D Wood. It's all new to me but Zara and the team have been so helpful, friendly and patient guiding me through what needs to be done. I was nervous at the beginning of the process but now feel very confident.
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
1/5
TrustpilotI would like to put 0 or less but it’s…
I would like to put 0 or less but it’s not possible, the estate agent John D Wood in Weybridge it’s a joke so unprofessional, ignoring customers after paying the deposit, only to don’t return them back with the pathetic excuse (Tegan Ellis).I don’t understand how can existing on the market the estate agency like this one , with so many 1 star reviews, apparently they try to take advantage and don’t return the money because I’m foreigner . Giorgio Mitu
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
GoogleI have recently let our flat in Notting Hill through your Notting Hill Gate office. I found the whole experience very professional. Everything was explained to me at ever stage. I have enjoyed dealing with all of Rupert and Harry's team. I would recommend to other landlords. The tenant they found is perfect. Thank you.
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
TrustpilotBecca is a star.
Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.
5/5
TrustpilotFresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
5/5
TrustpilotWe really owe Peter Woods a huge thank…
We really owe Peter Woods a huge thank you for the efforts he went to , to secure the property of our dreams. We could not have done it without his help and he made the process very easy.
5/5
TrustpilotI was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
5/5
GoogleAgnes has been excellent! Really polite and genuinely helpful!
Many thanks Aura HL for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA very good experience with Kate
Seamless - that's how it felt when Kate Martin helped me find a new home. She's thorough, considerate, super knowledgeable and gave really great advice. She really is brilliant to deal with and I can't recommend her enough.
1/5
TrustpilotJ D Wood lettings corrupt liars
Just to update my last comment - as a landlord I'm now told by J D Wood that I am tied into them and therefore paying them until my tenant leaves, whenever that is. My excellent tenant will have to leave in July and start again to get away from this un professional company. Unfair on him and his family as I'm a good landlord trapped by an appalling, greedy bunch. Landlords beware - even if J D Wood don't pay you in timely fashion you are tied to them, so they claim. I'm taking this to Radio 4 You and Yours because I just want nothing more to do with them. Being a trusting person I tried to negotiate an amicable agreement but the greedies kept lying to me! Turns out when I checked T and C’s that they have actually being lying to me and I can release myself from the contract by giving 3 months notice. I have a recording of Bea Piazza telling me I’m tied in until my tenant leaves even after this was pointed out to her. She is a very greedy liar, lied constantly to me about the contract T’s and C’s and also about my client. This has caused an immense amount of stress and wasted a huge amount of time. This is obviously company policy - you have been warned…
5/5
GoogleLouna has been very helpful , professional and available , she found a right tent for me that I was looking for . I’m very happy .
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID
The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company. Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
GoogleWe highly recommend Carlotta Plasencia who helped us find our new home within just one day of search. The entire process was finished within a week. We would love to thank Carlotta and John D Wood & Co. Notting HIll for their impressive efficiency, professionalism and patience with all our requests and questions!
Thank you Zorana for such a great 5* review! I am really please to read that our team were able to help you find your new home so quickly and I do hope you are now fully settled. Best wishes, Scott
5/5
GoogleThanks Zara for everything. The 3 guys moved in perfectly, So tidy and well behaved. Crikey one has to take one's shoes off before entering the apartment. It was quite amazing how you found these perfect tenants. And whist the house was still under construction (exterior mainly). Thanks again. Really appreciate all. Caroline
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
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Tell us what you need and we'll put you in touch. John D Wood & Co. Notting Hill Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
