Trusted Agent profile · Kensington and Chelsea
★★★★★
384 reviews across 2 platforms
129 - 131 Notting Hill Gate, London, W11 3LB, Kensington and Chelsea, W11 3LB
John D Wood & Co.'s office in Kensington and Chelsea, at 129 - 131 Notting Hill Gate, is rated 4.0 out of 5 across 384 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely fantastic experience with the team. Extremely transparent in their approach with quick resolution of queries, especially in this competitive market. Jessie and the team are doing a fantastic job!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI would like to put 0 or less but it’s…
I would like to put 0 or less but it’s not possible, the estate agent John D Wood in Weybridge it’s a joke so unprofessional, ignoring customers after paying the deposit, only to don’t return them back with the pathetic excuse (Tegan Ellis).I don’t understand how can existing on the market the estate agency like this one , with so many 1 star reviews, apparently they try to take advantage and don’t return the money because I’m foreigner .Giorgio Mitu
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
1/5
TrustpilotJDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID
The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company.Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
GoogleI have recently become involved in a property let managed by John D Wood. It's all new to me but Zara and the team have been so helpful, friendly and patient guiding me through what needs to be done. I was nervous at the beginning of the process but now feel very confident.
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
TrustpilotFresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
5/5
GoogleI have recently let our flat in Notting Hill through your Notting Hill Gate office. I found the whole experience very professional. Everything was explained to me at ever stage. I have enjoyed dealing with all of Rupert and Harry's team. I would recommend to other landlords. The tenant they found is perfect. Thank you.
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
TrustpilotI was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
5/5
TrustpilotBecca is a star.
Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.
5/5
GoogleAgnes has been excellent! Really polite and genuinely helpful!
Many thanks Aura HL for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLouna has been very helpful , professional and available , she found a right tent for me that I was looking for . I’m very happy .
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe highly recommend Carlotta Plasencia who helped us find our new home within just one day of search. The entire process was finished within a week. We would love to thank Carlotta and John D Wood & Co. Notting HIll for their impressive efficiency, professionalism and patience with all our requests and questions!
Thank you Zorana for such a great 5* review! I am really please to read that our team were able to help you find your new home so quickly and I do hope you are now fully settled. Best wishes, Scott
5/5
GoogleThanks Zara for everything. The 3 guys moved in perfectly, So tidy and well behaved. Crikey one has to take one's shoes off before entering the apartment. It was quite amazing how you found these perfect tenants. And whist the house was still under construction (exterior mainly). Thanks again. Really appreciate all. Caroline
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
TrustpilotI recommend these guys to anyone who listens!
I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.
5/5
GoogleParis helped me find my apartment exactly where I wanted, was very helpful and understanding! I hope u get a chance to meet him
Hello Abdelhai, Thank you for your wonderful 5* review! We're delighted to hear that Paris was able to help you find the perfect apartment and that you had such a positive experience. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotThe Battersea Team were brilliant to…
The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!
5/5
TrustpilotMy thanks to the Wimbledon team
My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.
5/5
GoogleI have recently had the need to update my tenancy agreement, and wanted to note Zara Merali at John D Wood & Co., has been extremely efficient in doing so. I have been kept well informed during the process and Zara made all aspects needing attention very easy. Thank you Zara!
Wonderful to read Brett that you had a fantastic experience with our local John D Wood & Co team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
1/5
TrustpilotEnd of Tenancy Check Out - Battersea Branch
Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us.
5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.
5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
GoogleExcellent service especially from Property Manager Marcel S. Every time that I emailed or called he always managed to get things sorted and fixed. Super kind, excellent customer care. Highly recommending John D. Wood Notting Hill Gate because Marcel is amazing.PositiveResponsiveness, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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