Trusted Agent profile · Kensington and Chelsea
★★★★★
384 reviews across 2 platforms
129 - 131 Notting Hill Gate, London, W11 3LB, Kensington and Chelsea, W11 3LB
John D Wood & Co.'s office in Kensington and Chelsea, at 129 - 131 Notting Hill Gate, is rated 4.0 out of 5 across 384 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience finding a flat through John D Wood. Jessie was especially helpful, and went above and beyond. Would reccomend!
Hi Sebastian, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleI couldn’t have asked for better service from Paris and Julia at John D Wood. Paris’s attention to detail and Julia’s expert management made the process seamless. Their professionalism, dedication, and care turned a stressful journey into a smooth success!
Thank you for your 5* review Ali. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleParis was amazing! Super helpful throughout the process.
Hello Isabella, Thank you so much for your wonderful 5* review! We're thrilled to hear that Paris was super helpful throughout your process. Best regards, Lucy, Customer Relations Team
5/5
GoogleParis was very helpful with the renting process. He answered all our questions thoroughly and accommodated us very kindly. Thanks Paris!
Thanks Lily for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe flat we have been renting this past year is managed by John D Wood and I can highly recommend them - particularly Marcel Schmidt our property management agent. Always professional and a pleasure to deal with, incredibly responsive at all times, and practical, quick and effective to sort out through the different issues that have arisen throughout the tenancy. Many thanks!PositiveResponsiveness, Professionalism
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
1/5
TrustpilotI had an offer accepted on 11 march…
I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.
5/5
GoogleLouna at JD Woods has been a great pleasure to work with. They let my property immediately to fantastic tenants. The on-board process as a landlord has been so well organised and professional. Thank you again!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJessie is brilliantly proactive, I was so impressed as she did all the hard work for me
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances.I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
5/5
GoogleProcess was very easy! Paris Merico was very helpful and made my move from Canada smooth.
Thank you for leaving us your superb 5* review Zack. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDesperately waiting for the keys
It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.
1/5
TrustpilotSuch a terrible experience!
We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.
5/5
GoogleVey professional agency with great customer service. Ellie was super fast arranging the viewing. She was very polite and provided all the details about the flat. Paperwork and check-in processes were done in a timely and professional manner thanks to Ellie and Zara. Thank you very much for everything!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotFirst time buyer - Andrina Craig
First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki
5/5
GoogleI have found and rented a new place, which I absolutely love, thanks to the amazing Tom H, who has provided an excellent service. I highly recommend. Great communication combined with expertise!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI worked recently with Paris. He was very helpful and always available during the process. I truly appreciate his professionalism and dedication. Thanks to him the move-in was smooth. I highly recommend!!!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to thank Ellie Bowers for her professionalism and her attention. I highly recommend her as she is just brilliant in her job. She always listen and understand the client needs to meet their expectations, thanks to you I have another vision of estate agent, you are amazing. Thank you so much for all your help. Myriam
Thank you Myriam, your kind words and 5* rating are very much appreciated. Best wishes, Mark
5/5
GoogleWow wow wow - Best office I've dealt with since and having been renting in London since 2006. Extremely helpful, honest and professional - unlike all the other agencies in London. Throughout the process, the team (Jessie and Louna whom I dealt with) had a super gentle and open approach, were available to answer any questions, working with both the landlord and myself to find an agreement that works for both parties. They've been extremely supportive throughout. Highly recommend to anyone looking for a flat to London. What a pleasurable experience working with them. Thank you John D Wood for helping me find the perfect flat.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe've had an amazing experience with JDW, first as a lettings agent for our flat for over 10 years and then as sales agent when we decided to sell. Julian, Eva and the entire team was absolutely amazing through the whole process.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGreat overall experience with John D Wood Fulham
Great overall experience when renting a flat in Fulham through John D Wood.Eduard Popa was extremely helpful with my flat search. He was able to address all questions about the property I was inquiring about in a very professional and reliable manner.Finding a flat in February 2022 when most companies and universities are asking people to come back to London had become an impossible mission, taking most of my evenings and weekends.I walked into John D Wood at 10am on a Saturday, and by 2.30pm, my offer had been accepted and one week deposit paid to secure the property. Eduard removed the property from the website in front of me to avoid any future misunderstandings. The rest of the team were really helpful in the following days as we worked through the references process and the tenancy agreement.Eduard, Abigail and Lola, a team of superstars at John D Wood Fulham!I definitely recommend this team to anyone looking for a flat in Fulham.
5/5
TrustpilotI had a fantastic experience with David…
I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.
5/5
TrustpilotGreat experience dealing with Bradley…
Great experience dealing with Bradley Gilchrist from the Beckenham branch. He made it all so seamless and hassle free. His knowledge and expertise is something you don’t come across very often and was very much appreciated. Highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Kensington and Chelsea office has 384 reviews across two platforms: 173 on Google, 211 on Trustpilot (across the whole business).
John D Wood & Co. Notting Hill Sales is rated 4.0 out of 5 across all 384 reviews, and 4.8 out of 5 on Google from 173 reviews.
John D Wood & Co. Notting Hill Sales, 129 - 131 Notting Hill Gate, London, W11 3LB, Kensington and Chelsea, W11 3LB.
