John D Wood & Co. Notting Hill Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Fantastic service with John D Wood! I worked with Paris Merico, who was very professional and made himself constantly available to help create a seamless move, from showings to signing a let. Thank you, 10/10 recommend!

Carter · 11 April 2025

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 1/5

Google

I entered into a tenancy after being repeatedly assured by Paris Merico (both in writing and verbally) that it was at a minimum a one-year agreement, only to later discover, via the landlord himself, that he had clearly informed the agency he is going to need the flat back after six months. This critical information was withheld from me, leading to significant emotional distress, wasted time, and logistical disruption. I would never have taken the flat under these conditions, especially knowing how many short-let options exist in London that are transparent and fully equipped. Even getting basic services like Wi-Fi set up took six weeks, something I tolerated only because I believed I was settling into a long-term home. This was a deliberate act of misrepresentation for the sake of securing commission. Tenants deserve honesty, not misleading assurances that result in costly upheaval.

Ekin · 11 April 2025

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Google

Will was my point of contact at John D Wood. He was extremely professional and kept me informed at all times. At the beginning of the process he was very helpful with advice on the amount of renovation required to let the property. Marketing was professional and efficient resulting in a excellent tenant perfect for the type of property and in a very short period of time. I can genuinely recommend this agency.

James · 26 October 2022

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Google

Louna provided an extremely professional and caring service when handling both the viewing and renta of my new place . As with all rental/ viewings of a new place it can be extremely stressful, but Louna went way beyond what was required of her and just made the whole rental experience stress free with her gentle manner and some invaluable knowledge , well communicator too. She will go far within this field and most deserving ! Will defentlly recommend this agency , especially Louna . EPositiveResponsiveness, Quality, Professionalism

3Eran7 · 26 October 2021

★★★★★ 5/5

Google

I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.PositiveResponsiveness, Professionalism

Alice · 26 October 2021

★★★★★ 5/5

Google

Rupert Simmonds has been a Godsend! He's polite, smart, well-mannered, industrious, helpful, and has gone above and beyond the call of duty. He helped me find my tenants two years ago at my asking price, and then when my flat was ruined in the flash floods in August 2021 he stepped up tremendously and helped field the insurance company, the contractors, and the tenants, even though it was not his responsibility or job description. I am based in New York so it would have been impossible to navigate this crisis without him. He's been recently promoted to a much higher position, and I'm so glad the company is recognising his formidable talents.

Nell · 26 October 2021

★★★★★ 5/5

Google

The John D Wood Notting Hill team was highly professional and welcoming. Rupert and Louna were very helpful throughout the entire process and a pleasure to work with! Special thanks to Louna, who has been absolutely amazing from the very first day. Always so helpful, professional, positive, knowledgeable, responsive, attentive and making sure the client is being taking care of. I highly recommend her and the John D Wood Notting Hill team! Many thanks again to the team, Rupert, Louna, Zara and Marcel.

Sona · 26 October 2021

★★★★★ 5/5

Trustpilot

Claire Carter = everything you'd want in an agent

A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.

Justin · 15 February 2026

★★★★★ 1/5

Trustpilot

Sharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings

I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.

MSA · 19 January 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

I received terrific service from JDW - particularly from Eva - an astute & tenacious negotiator who got my flat sold very quickly & was very supportive & available the whole time & paid very close attention to not just the selling process but all the way to completion! I would highly recommend her to sell your property!

Antony · 10 October 2025

★★★★★ 5/5

Google

Great and smooth communication with Paris and John D all was very fast and clear

Lynn · 10 September 2026

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.

Ivan · 26 January 2026

★★★★★ 5/5

Google

I just moved in London from France for the first time and I want to thank all the team of JDW Notting Hill for their professionalism and wonderful help in this complicated process. I would like to thank especially Louna who was there for me from the very first phone call until now. Rupert and Louna were both so helpful, above all during this complicated Covid situation... I would recommand them without any hesitation. Thanks again for everything :)PositiveResponsiveness, Quality, Professionalism

Morgane · 26 October 2020

★★★★★ 5/5

Google

I was very impressed by the speed with which Rupert Simmonds found a new tenant. In fact it was within only a few days of my existing tenants giving notice. The new tenant was ready to move in quickly and the paperwork was done speedily and effortlessly. We were also lucky that the old tenants left the flat in good shape so that there was minimum fuss during the process. I recommend Rupert very highly. Alastair CampbellPositiveResponsiveness, Quality, Professionalism, Value

Alastair · 26 October 2020

★★★★★ 5/5

Google

What a great experience! Louna was an absolute pleasure. She is so professional, friendly, and knowledgeable. It made the whole process incredibly straightforward and stress free. I will purchase my first buy to let property in a few months time, and Louna will undoubtedly be the one I have let it out. Thank you again Louna!

Melinda · 10 October 2023

★★★★★ 5/5

Google

Julian was very helpful. Many thanks

Tarka · 10 October 2025

★★★★★ 5/5

Google

Very pleasantly surprised how quickly the John D Wood Notting Hill team have re let my flat. In over 25 years of letting it has never taken less than 3 months, this time a new tenant requested to move in virtually immediately. So thanks to Rushana Birmingham, Zara Merali, Tania Rodriquez and Harry Williams and the whole team for making it so easy for me. Oh and the whole process is very slick and online, very refreshing not to have to make last minute taxi dashes to sign forms etc. John D Wood will be my first choice next time.

Nick · 27 October 2019

★★★★★ 5/5

Google

Ellie Bowers was our lettings agent and she was fantastic right from the time we reached out to her about the property we were interested in. Providing a lot of practical inputs (especially for a couple new to the country), she took us through the process very efficiently and quickly. We wanted to get things done just before Christmas and Ellie worked tirelessly to get all aspects sorted on time for us to move in. There were a few challenges, but Ellie through her perseverance and timely support ensured we got over all hurdles. Thank You Ellie.

Rajkumar · 27 October 2019

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026