Trusted Agent profile · Kensington and Chelsea
★★★★★
384 reviews across 2 platforms
129 - 131 Notting Hill Gate, London, W11 3LB, Kensington and Chelsea, W11 3LB
John D Wood & Co.'s office in Kensington and Chelsea, at 129 - 131 Notting Hill Gate, is rated 4.0 out of 5 across 384 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleJessie helped us find the ideal flat. She was super transparent and always available to answer any question we had. Super helpful, highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHave just re-let my flat through JDW…
Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.
4/5
TrustpilotJohn D Wood were very pleasant to deal…
John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.
2/5
TrustpilotVery disappointing overall experience…
Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.
1/5
TrustpilotAbsolute incompetency!
Terrible service and serious lack of professionalism. Moved in to the apartment 6 months ago and plenty of the issues are not fixed yet... and I am talking about serious issues like pests, water leakages and broken appliances. We have mice coming in and out of the apartment due to lack of pest proofing and a report made by the council. Yet they do not act. They bounce you from one person to another to wear you down and nobody in the company takes any responsibility. I have written to 5 people so far and nobody gets anything done. I think the only solution with these guys are to AVOID any property managed by them. Turns out the landlord is not aware of any of the problems. We will directly contact with the landlord even though she did nothing wrong but to trust these people.
5/5
GoogleMy husband and I were so chuffed to have found our perfect home through john d wood - specifically, Rushana Birmingham, who facilitated the rental procedure, was a massive help. We felt incredibly well looked after, kept in the loop and understood throughout the whole process. Would def recommend!
Thank you Nina for your glowing 5* review of our John D Wood & Co team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
1/5
GoogleNever fail to disappoint me from very start to the end. Now still haven’t received my deposit after ~4 months.😩 …
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible on all counts!
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
5/5
GoogleWill was super helpful with my move. He was friendly and professional from the beginning. I've felt a great comfort having him as a port of call. I couldn't ask for more, thanks Will :))
1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
4/5
GoogleWe have felt listened to and supported by Radi, our letting agent. Kind and available, he offered solution to complex issues. We thank him for this. However, we found the Homelet services intrusive and lacking of respect on individual 's choices of profession. Maybe not the best partner ever!
Thank you so much for sharing your experience with us. I will ensure you comments regarding Homelet are passed to our management team to review. Kind Regards Renee
1/5
TrustpilotDo not use- worst experience ever
Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.
5/5
GoogleExcellent service. Rented a flat from the agency, my main point of contact was Jessie. Very helpful and always available.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWill and Harry are the best agents I ever seen. Trying to let a flat and after having terrible experiences with other agents, they have been helpful and friendly. Much appreciated!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
5/5
GoogleI was extremely lucky and grateful that I had Amy Odell handling the sale of my flat. She was an absolute professional and at the same time she was really understanding about all the difficulties that had occurred. She did a lot more than what she was strictly expected from her side. She used to call me just to find out how things are going and if I am ok. She constantly encouraged me saying: ' Don't worry, we will get there"! And we did, and now I miss not talking to her. She is lovely in all ways and I definitely look forward doing business again with her.
5/5
GoogleWill Vaughan acted for my client in the sale of a fairly complex freehold property subject to tenancies. He was excellent; always professional, efficient, constructive, on the ball and helpful moving matters forwards. MarkPositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
5/5
GoogleFrom the moment I got in touch, Ellie Bowers aided me in finding the best possible property within my budget and did so without any delay. I'd heavily recommend getting in touch if you desire an easy renting experience.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
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