Trusted Agent profile · Kensington and Chelsea
★★★★★
298 reviews across 2 platforms
59 Cadogan Street, London, SW3 2QJ, Kensington and Chelsea, SW3 2QJ
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Kensington and Chelsea, at 59 Cadogan Street, is rated 3.8 out of 5 across 298 reviews on two platforms, including 95 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. John D Wood & Co. Cadogan Street Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.
5/5
GoogleA thoroughly positive experience with Russell Williamson and Evie Kirk from start to finish. Particularly noteworthy a general attitude of understatement and professionalism, the realistic valuation of my leasehold property, good judgement … More
Many thanks for your fantastic 5* review and recommendation Susanne. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
1/5
GoogleThink carefully about feigned reviews here. FS Chelsea recognises the value of these reviews and agents (perhaps not all?) directly plead clients to write positive reviews once they have your business lined up. Be aware the aggregated score you see is not truly reflective of their reputation. My personal experience with them was incredibly frustrating. Endless incompetency, under delivered on expectations, and constant battle to make things right. From check-in to, throughout the lease, to well after check-out. The one-star is the most I could offer, but the real reason for this review is a heads up on the other reviews.
Dear Carter Fiasco, thank you for your feedback. We are sorry to hear of your dissatisfaction. Unfortunately your name, as listed on your review, is not on our system as a client. We would really like to discuss this matter further with you but we don’t have a contact number. We pride ourselves on our customer service and therefore we would like to invite you to come to our Chelsea office in order to meet with our Area Manager and discuss your experience so that we can resolve any outstanding issues that you have and furthermore improve our service going forward. In order for us to locate you as a client and to arrange a meeting could you please call us on 02077308682. Thank you in advance.’
5/5
GoogleI was in truly dire need of finding a new place to live and the stress was really getting to me BUT I should not have had any fear for Faron Sutaria was here to save me! I was helped out by Keelie Field who found me an awesome place and I really like the pad and the area. Thanks Faron Sutaria/ Keelie Field!
5/5
GoogleAmazing experience with this real estate agency. A lot of thanks to Anmar, he makes my renting process very easy and fast. He was super helpful. Highly recommend.
Thank you for your fantastic 5* review and recommendation! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
GoogleGreat service, really friendly and attentive. My letting agent Marissa was caring and very helpful. I would definitely recommend! Found an amazing property very quickly
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
GoogleI registered what I was looking for to let in London. I gave them my budget and the location I was looking to let in. They bombarded me with emails for properties that were hundreds of pounds over my budget and also in entirely different areas that I did not want to live in. Every time I told them what I was looking for, I was ignored and sent more expensive properties miles from where I was looking. After deciding to stop looking for properties through this company they continued to send me emails every day despite being told several times not to.
Hi Ella, thank you for your feedback and I am sorry you feel your experience with Faron Sutaria Lettings has been a negative one. I can see that you have left this review on both the Earls Court and Chelsea Google+ page but from our system we can see that you dealt with the Old Brompton Branch which can be found here - https://plus.google.com/110349987671836539506. Please could you leave the review on the appropriate page so the correct member of staff can help you resolve your issues. I would also like to invite you to contact them directly on 020 7717 5139 to discuss.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
5/5
GoogleFaron Sutaria has been great in helping us finding our lovely new flat. Specially Keelie, who has been unconditionally helpful and supportive in the search. She has focused on our preferences and came up with several excellent options that helped us making the decision. I would recommend Faron Sutaria and Keelie for anyone willing to move around Victoria area and the service was brilliant.
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
5/5
GoogleI am currently in the US and involved in letting a house in London--Gideon Kaldezart of the Chelsea Office has been incredibly helpful, moving fast, picking up on all the details, unsnagging the snags, answering all my queries with such speed I wonder if he ever sleeps at all! An all round excellent job! Couldn't have asked for better service! Well done Gideon!!
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
GoogleFaron Sutaria has been helping me find tenants for several years. All the staff have been very helpful with all aspects of letting, however, Keelie has been superb. She has been thorough in everything that she has done, and has been a delight to work with. I just hope that she is still at the branch when I need a new tenant!
4/5
GoogleFaron Sutaria was very helpful in helping me find a flat in the Mayfair area. They were professional, diligent, and personally invested in every step of the process - despite various obstacles along the way. The agency was able to circumnavigate any difficulties encountered and Charlotte herself spent much time ensuring everything ran smoothly towards the end and maintained client happiness.
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
5/5
GoogleSimon and the team are a delight to work with, Kate was very efficient throughout.
Thank you for the great 5* review. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. John D Wood & Co. Cadogan Street Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
